Laura Hall | Page 54

Joseph Toyota of Cincinnati responded

Michelle, thank you for letting us know about your recent experience. Service stated that you waited in your vehicle but they did not know why. When a customer drives into Service, they typically exit their vehicle so the Service Attendant and Service Adviser can perform their respective duties. If, however, the customer does not exit their vehicle right away and the driver-side window is up, service personnel should not approach the customer and ask them to step out of the car. If you would, please contact us at 513-385-1800, ext. 8311, and tell us more about the situation. Thank you, Joseph Toyota of Cincinnati

Joseph Toyota of Cincinnati responded

We're happy to receive this good news about your recent visit to Joseph Toyota Service! So glad we could get you in and out in a timely manner. Best wishes for a fantastic weekend. We'll look forward to your next visit.

Joseph Toyota of Cincinnati responded

Your recommendation of the professional service work provided by the Team at Joseph Toyota of Cincinnati is sincerely appreciated! Thank you for taking time to share details of your experience. We will exam the lack of communication to see how the process can be improved. Thanks again!

Joseph Toyota of Cincinnati responded

Thank you for taking time to share your experiences with us. We value the relationship and look forward to serving you again and again. Take care!

Joseph Toyota of Cincinnati responded

We know that names are important. We will make a note in your record about the pronunciation. Thank you for letting us know this issue exists. Your Service Team expresses their thanks for your recommendation.

Joseph Toyota of Cincinnati responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, we look forward to having you as one of our valued customers for many more years to come!

Joseph Toyota of Cincinnati responded

We agree! Our apologies for the inconvenience of having to divert you to restrooms in the Used Cars building while crews worked to restore services to the main facility. Thank you for letting us know that your Service Team provided you with fantastic service from start to finish. We're looking forward to your next visit and that fifth star! Sincerely, Joseph Toyota

Joseph Toyota of Cincinnati responded

Thank you for sharing the highlights of your service experience with us, Greg. We appreciate your time, your business, and your recommendation. We look forward to seeing you again. Thanks for choosing Joseph Toyota!

Joseph Toyota of Cincinnati responded

We appreciate knowing about your positive service experience. Thanks for taking the time to share the essentials with us and for recommending your Service Team at Joseph Toyota. Your supportive comments are important to us. Come and see us again when the need arises.

Joseph Toyota of Cincinnati responded

Gwendolyn, thank you for letting us know about the positive aspect of your visit as well as those aspects that did not meet your expectations. We sincerely apologize for these breakdowns in customer service and any inconvenience and upset they may have caused you. We understand that your Service Adviser has reached out to you. We hope you will return his call and let him remedy the issues you mentioned. Again, our apology for the uneven service you received recently. We would appreciate an opportunity to regain your trust. Sincerely, Joseph Toyota of Cincinnati.