Laura Hall | Page 55

Joseph Toyota of Cincinnati responded

We appreciate knowing about your positive service experience. Thanks for taking the time to share the essentials with us and for recommending your Service Team at Joseph Toyota. Your supportive comments are important to us. Come and see us again when the need arises.

Joseph Toyota of Cincinnati responded

Gwendolyn, thank you for letting us know about the positive aspect of your visit as well as those aspects that did not meet your expectations. We sincerely apologize for these breakdowns in customer service and any inconvenience and upset they may have caused you. We understand that your Service Adviser has reached out to you. We hope you will return his call and let him remedy the issues you mentioned. Again, our apology for the uneven service you received recently. We would appreciate an opportunity to regain your trust. Sincerely, Joseph Toyota of Cincinnati.

Joseph Toyota of Cincinnati responded

Gennie, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Joseph Toyota of Cincinnati responded

Your comments are important to us! We appreciate the time you took to leave them. We apologize for not washing the truck. In lieu of that, because our wash facility is not always kind to large, long vehicles, we should have offered you a complimentary wash coupon. Contact us at 513-385-1800, ext. 8311; we'll send one to you. Thanks for acknowledging your Service Team with a five-star review. Come back for another cup of coffee any time.

Joseph Toyota of Cincinnati responded

We appreciate your kind words! Thank you for continuing to choose Joseph Toyota for your automotive needs. Your comments and recommendation are always welcomed. We look forward to serving you again.

Joseph Toyota of Cincinnati responded

Thank you, Candy! We are delighted to know your service visit was productive in so many ways, and that Anderson provided you with fantastic customer-first service. On behalf of your entire Joseph Toyota Service Team, sincere thanks for your business and feedback. We look forward to seeing you next time!

Joseph Toyota of Cincinnati responded

Thank you for commenting on your recent experience at Joseph Toyota. We're sorry to have disappointed and inconvenienced you with an overly long wait period for service. We sincerely apologize for the delay. We would like the opportunity to try again. Give us a call at 513-385-1800, ext. 8311.

Joseph Toyota of Cincinnati responded

Please accept our sincere apology for the additional wait time. We're sorry to have inconvenienced you at your first visit to Joseph Toyota Service. We hope that the maintenance service you received here met your expectations. If you wish to contact us, please call 513-385-1800, ext. 8311. Sincerely, Joseph Toyota of Cincinnati

Joseph Toyota of Cincinnati responded

We are happy as well, Paul. Thank you for choosing Joseph Toyota Service for your vehicle's maintenance. It was our pleasure to serve you and to earn your recommendation. Best wishes from your Service Team!