They are very informative, the people are so very nice.
Everything in the dealership is so clean and all the people greet yo so well.
Everything in the dealership is so clean and all the people greet yo so well.
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by PATTIWIEHE71
Verified Customer
Verified Customer
Mar 11, 2021 -
Joseph Toyota of Cincinnati responded
Your service team, Laura, and all of us at Joseph Toyota offer our thanks for this great review! We are glad you had a pleasant experience, Patti, and look forward to seeing you again. We will be here for you when you need us! Take care!
They were very helpful in explaining the noise I was
hearing. So glad I went back and got my explanation. Service department is great. I'm glad they drove my car to hear the noise and could let me kn
hearing. So glad I went back and got my explanation. Service department is great. I'm glad they drove my car to hear the noise and could let me know what it was.
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by BBAUM1
Verified Customer
Verified Customer
Mar 10, 2021 -
Joseph Toyota of Cincinnati responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joseph Toyota of Cincinnati.
Always get my car in in a timely fashion. Alert me to
future needs/maintenance. Sales force remembers me from when I bought the car.
future needs/maintenance. Sales force remembers me from when I bought the car.
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by GLASSMEYERBILLS
Verified Customer
Verified Customer
Other Employees Tagged:
Kyle
Mar 10, 2021 -
Joseph Toyota of Cincinnati responded
We value you as a customer and appreciate your loyalty! It is our pleasure to offer you the best service possible each time you visit. On behalf of Kyle, Laura, and your entire Joseph Toyota service team, our sincere thanks for taking time to write this wonderful review!
Simple and easy to bring the car in for service.
Friendly staff who take care of the problems quickly and courteously. Will be coming back.
Friendly staff who take care of the problems quickly and courteously. Will be coming back.
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by scouter65
Verified Customer
Verified Customer
Mar 10, 2021 -
Joseph Toyota of Cincinnati responded
You made our day! Please accept our sincere thanks for the time you took to post this fantastic feedback. Your business is important to us. We're looking forward to welcoming you back!
Hello, there was only one significant concern following
my service visit at Joseph Toyota: once I was on the road, I noticed immediately that the digital speedometer had been set to km/hr rather than MPH.
my service visit at Joseph Toyota: once I was on the road, I noticed immediately that the digital speedometer had been set to km/hr rather than MPH. When I was at my destination, I checked the owners manuals, which had absolutely no instructions on changing the units on the speedometer. I spent several minutes going through the various menu levels, but could not discover how to change the units on the speedometer. Fortunately, once I was at home, I was able to do a targeted internet search and discovered what menu/button combination changes the speedometer units. This was only a moderate inconvenience for me, but I could imagine another, less tech-savvy individual may have been forced to return to the service department to resolve this issue.
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by CORVUS
Verified Customer
Verified Customer
Mar 07, 2021 -
Joseph Toyota of Cincinnati responded
Corvus, many thanks for your valuable feedback and for detailing your experience with us. We sincerely apologize for any inconvenience you encountered in having to resolve the technical issue you described. Your total satisfaction is always our goal. We will strive harder to regain it at your next visit and earn the full fifth star! Thanks again!
I'm always happy with my service here....from scheduling
to check out - always efficient, friendly and courteous. Easy to schedule and quick service too!
to check out - always efficient, friendly and courteous. Easy to schedule and quick service too!
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by MLDEJESUS70
Verified Customer
Verified Customer
Mar 07, 2021 -
Joseph Toyota of Cincinnati responded
Thank you for being a loyal Joseph Toyota customer! We appreciate your service business and the time you took to write this great review! On behalf of Laura Hall and your service teams, we extend our gratitude and look forward to seeing you in the future. Have a wonderful day!
Quick courteous efficient waiting area was clean as well
as comfortable walked around showroom everyone was awesome was out in less than one hour very pleased
as comfortable walked around showroom everyone was awesome was out in less than one hour very pleased
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by RCGLOV7
Verified Customer
Verified Customer
Mar 07, 2021 -
Joseph Toyota of Cincinnati responded
Thank you for letting us know about your pleasant experience! At Joseph Toyota, we care about you and strive to treat you like family. Laura Hall and the entire service team are grateful for your positive review. Please know that you are always welcome to stop in with questions and concerns about your vehicle or when shopping for a new one. We are here for you!
I was checked in promptly when I arrived. Since I was not
waiting for the service, I was informed I would be notified when my car was ready for pick-up. When I got home there was a text from Kyle on my phone
waiting for the service, I was informed I would be notified when my car was ready for pick-up. When I got home there was a text from Kyle on my phone telling me if I needed anything during the service I could text him. I received a call as soon as my car was finished. I was delighted the work was completed so quickly! After I stopped at the cashier I went into the service area to get my car. My car and another car were parked right behind each other. Both cars looked a lot alike. One of the service gentleman came right over to make sure I had the right car. I was a little surprised but I'm glad he did. Mistakes do happen!
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by JOHNALBERT
Verified Customer
Verified Customer
Other Employees Tagged:
Kyle May, the gentleman who called to tell me my car was ready (didn't catch his name-sorry!)
Mar 04, 2021 -
Joseph Toyota of Cincinnati responded
Putting the customer first is our aim. We are delighted that Kyle and your service team guided you smoothly through the process. Thank you for taking time to write this detailed review. We value you as a customer and appreciate your business! We look forward to your next visit.
Mar 04, 2021 -
Joseph Toyota of Cincinnati responded
John, your warm and gracious sentiments mean a great deal to our service advisers, technical teams, and all of us at Joseph Toyota. Deepest thanks from all of us!
Mar 04, 2021 -
JOHNALBERT responded
Good service needs to be recognized. Good workers need to be recognized and appreciated too.
Thank you for putting the customer first. Sadly there are companies that don't understand how important customer service is. I'm glad Joseph Toyota appreciates its customers.
In for scheduled oil change. Attendant answered all my
questions. Car issues were reviewed. Felt very safe having to wait for work on the car.
questions. Car issues were reviewed. Felt very safe having to wait for work on the car.
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by DOTTYJOSEPH
Verified Customer
Verified Customer
Mar 01, 2021 -
Joseph Toyota of Cincinnati responded
Dotty, thank you for letting us know about your very safe and thorough service visit. We're glad Laura contributed to your positive experience. At Joseph Toyota, your satisfaction means everything to us. Come back and see us again soon. We value you as a customer and appreciate your business.
Dropped car off the night before. They called the next
day to tell me what was covered under warranty and what was not and let me know the cost. Told me approximate time of when the car would be done. The
day to tell me what was covered under warranty and what was not and let me know the cost. Told me approximate time of when the car would be done. They called back when the car was done. Great friendly service. Did everything I asked them to do.
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by KLOSTERMAN.RM
Verified Customer
Verified Customer
Feb 28, 2021 -
Joseph Toyota of Cincinnati responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Laura met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, we look forward to having you as one of our valued customers for many more years to come!
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