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Laura Hall
Laura Hall at Joseph Toyota of Cincinnati

Laura Hall | Page 76

Rental Manager

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.3
774 Reviews
4.3

774 Reviews

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774 Reviews of Laura Hall

March 18, 2021

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Employee Rating

This was my second time taking my rav 4 hybrid in for routine service. Everyone is always friendly and helpful. The waiting lounge is kept clean. More

by TGUTAPFEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Monica

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Mar 18, 2021

Joseph Toyota of Cincinnati responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Toyota of Cincinnati.

Mar 18, 2021

Joseph Toyota of Cincinnati responded

Thank you for returning to Joseph Toyota for service on your RAV4 Hybrid. We appreciate your business and value you as a customer, and hope to see you again. We extend our gratitude to you for taking time to recommend us with this great 5-star review. All best wishes from Monica, Laura, and your entire your service team!

March 18, 2021

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Employee Rating

I took my vehicle in for Recall repair... the amount of time that the service took was fairly close to that which was estimated beforehand. More

by ssiglock
Recommend Dealer
Yes
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Mar 18, 2021

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota Service for your vehicle's recall repair. We strive to provide you with an accurate estimate of your wait time and are glad to know that we came close to meeting your expectations. We appreciate the time you took to write this review and give us your recommendation. We look forward to seeing you again!

March 17, 2021

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Employee Rating

Had a very good service just ran into leaving & found hood had not been closed. Lucky I realized b/4 I went I-275 or it could have been different. More

by ROHNWVICKERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 17, 2021

Joseph Toyota of Cincinnati responded

Thank you, Rohn, for bringing this issue to our attention. We apologize for the oversight and, like you, are pleased about the positive ending. We appreciate your business and value you as a customer. Thanks again for taking time to provide comments and to recommend Joseph Toyota for service. Looking forward to seeing you again!

March 16, 2021

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Employee Rating

Doug was super helpful and always is. Service department is top notch, Best in the city. I will never go anywhere else and you should too More

by SERVICE83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 16, 2021

Joseph Toyota of Cincinnati responded

Thanks for taking time to provide this valuable feedback on your recent experience with Doug and the service team at Joseph Toyota. We look forward to seeing you again! We'll be here when you need us. Safe travels!

March 15, 2021

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Employee Rating

It's easy to get an appointment. If I need something checked, I get attention even if I don't have an appointment. Drive up service is great. Everyone is polite and quite efficient. More

by CAROL.K
Price
Recommend Dealer
Yes
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Mar 15, 2021

Joseph Toyota of Cincinnati responded

Thank you, Carol, for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 12, 2021

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Employee Rating

Great service! Easy to make appointment. Time efficient. Just get rid of political stuff off associate’s work stations or any where else in the dealership. More

by TRICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 12, 2021

Joseph Toyota of Cincinnati responded

Many thanks for writing this great review and recommending Joseph Toyota of Cincinnati for service! We appreciate your feedback and suggestion, and will look into the issue you observed. We look forward to seeing you again!

March 11, 2021

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Employee Rating

Went Beyond the call of duty to help me schedule my Toyota care within their required 24 months of purchased. When I did get into the shop everyone was most helpful. More

by DBRATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle May

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Mar 11, 2021

Joseph Toyota of Cincinnati responded

Thank you for acknowledging Laura Hall, Kyle May, and your entire service team at Joseph Toyota in your review. Knowing you had a great experience with us brightens our day! We look forward to helping you with your vehicle's service needs in the future. Come back and see us again!

March 11, 2021

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I had an appointment at 9:30 and after one hour and 50 minutes I got my vehicle. First time this has happened to me. Usually great service. Appointment was for an oil change More

by GLENNAHUFFMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Mar 12, 2021

Joseph Toyota of Cincinnati responded

Glenna, thank you for letting us know about the longer-than-usual service appointment you had to endure. Clearly, we did not meet your expectations or ours this time for the one-hour oil change service. We sincerely apologize for any inconvenience and upset this delay caused you. We appreciate your loyalty and hope to see you again.

March 11, 2021

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Employee Rating

They are very informative, the people are so very nice. Everything in the dealership is so clean and all the people greet yo so well. More

by PATTIWIEHE71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 11, 2021

Joseph Toyota of Cincinnati responded

Your service team, Laura, and all of us at Joseph Toyota offer our thanks for this great review! We are glad you had a pleasant experience, Patti, and look forward to seeing you again. We will be here for you when you need us! Take care!

March 11, 2021

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Employee Rating

They were very helpful in explaining the noise I was hearing. So glad I went back and got my explanation. Service department is great. I'm glad they drove my car to hear the noise and could let me kn More

by BBAUM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 10, 2021

Joseph Toyota of Cincinnati responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joseph Toyota of Cincinnati.

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