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Laura Hall

Overview Reviews (776) Inventory (157)

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Laura Hall

Laura Hall | Page 76

Rental Manager

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.2

776 Reviews

Overview Reviews (776) Inventory (157)

4.2

776 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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776 Reviews of Laura Hall

March 21, 2021

Dealership Rating

Employee Rating

Very friendly dealership and was very pleased with the service we received and the explanations of the work that they performed. We were very satisfied. service we received and the explanations of the work that they performed. We were very satisfied. More

by GRWOYAN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Mar 22, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 19, 2021

Dealership Rating

Employee Rating

We have been coming to this dealership for a long long time. And I never thought to change to someone else. All services are what I want and expect! time. And I never thought to change to someone else. All services are what I want and expect! More

by tvcost

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Mar 22, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

March 18, 2021

Dealership Rating

Employee Rating

This was my second time taking my rav 4 hybrid in for routine service. Everyone is always friendly and helpful. The waiting lounge is kept clean. routine service. Everyone is always friendly and helpful. The waiting lounge is kept clean. More

by TGUTAPFEL

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Monica

Mar 18, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Toyota of Cincinnati.

Mar 18, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for returning to Joseph Toyota for service on your RAV4 Hybrid. We appreciate your business and value you as a customer, and hope to see you again. We extend our gratitude to you for taking time to recommend us with this great 5-star review. All best wishes from Monica, Laura, and your entire your service team!

March 18, 2021

Dealership Rating

Employee Rating

I took my vehicle in for Recall repair... the amount of time that the service took was fairly close to that which was estimated beforehand. time that the service took was fairly close to that which was estimated beforehand. More

by ssiglock

Verified Customer

Recommend Dealer

Yes

Mar 18, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota Service for your vehicle's recall repair. We strive to provide you with an accurate estimate of your wait time and are glad to know that we came close to meeting your expectations. We appreciate the time you took to write this review and give us your recommendation. We look forward to seeing you again!

March 17, 2021

Dealership Rating

Employee Rating

Had a very good service just ran into leaving & found hood had not been closed. Lucky I realized b/4 I went I-275 or it could have been different. hood had not been closed. Lucky I realized b/4 I went I-275 or it could have been different. More

by ROHNWVICKERS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Mar 17, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Rohn, for bringing this issue to our attention. We apologize for the oversight and, like you, are pleased about the positive ending. We appreciate your business and value you as a customer. Thanks again for taking time to provide comments and to recommend Joseph Toyota for service. Looking forward to seeing you again!

March 16, 2021

Dealership Rating

Employee Rating

Doug was super helpful and always is. Service department is top notch, Best in the city. I will never go anywhere else and you should too is top notch, Best in the city. I will never go anywhere else and you should too More

by SERVICE83

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Mar 16, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for taking time to provide this valuable feedback on your recent experience with Doug and the service team at Joseph Toyota. We look forward to seeing you again! We'll be here when you need us. Safe travels!

March 15, 2021

Dealership Rating

Employee Rating

It's easy to get an appointment. If I need something checked, I get attention even if I don't have an appointment. Drive up service is great. Everyone is polite and quite efficient. checked, I get attention even if I don't have an appointment. Drive up service is great. Everyone is polite and quite efficient. More

by CAROL.K

Verified Customer

Price

Recommend Dealer

Yes

Mar 15, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Carol, for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 12, 2021

Dealership Rating

Employee Rating

Great service! Easy to make appointment. Time efficient. Just get rid of political stuff off associate’s work stations or any where else in the dealership. Just get rid of political stuff off associate’s work stations or any where else in the dealership. More

by TRICE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Mar 12, 2021 -

Joseph Toyota of Cincinnati responded

Many thanks for writing this great review and recommending Joseph Toyota of Cincinnati for service! We appreciate your feedback and suggestion, and will look into the issue you observed. We look forward to seeing you again!

March 11, 2021

Dealership Rating

Employee Rating

Went Beyond the call of duty to help me schedule my Toyota care within their required 24 months of purchased. When I did get into the shop everyone was most helpful. Toyota care within their required 24 months of purchased. When I did get into the shop everyone was most helpful. More

by DBRATE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kyle May

Mar 11, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for acknowledging Laura Hall, Kyle May, and your entire service team at Joseph Toyota in your review. Knowing you had a great experience with us brightens our day! We look forward to helping you with your vehicle's service needs in the future. Come back and see us again!

March 11, 2021

Dealership Rating

Employee Rating

I had an appointment at 9:30 and after one hour and 50 minutes I got my vehicle. First time this has happened to me. Usually great service. Appointment was for an oil change minutes I got my vehicle. First time this has happened to me. Usually great service. Appointment was for an oil change More

by GLENNAHUFFMAN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Mar 12, 2021 -

Joseph Toyota of Cincinnati responded

Glenna, thank you for letting us know about the longer-than-usual service appointment you had to endure. Clearly, we did not meet your expectations or ours this time for the one-hour oil change service. We sincerely apologize for any inconvenience and upset this delay caused you. We appreciate your loyalty and hope to see you again.

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