Laura Hart-Siano | Page 7

A great experience. Laura is an awesome member of your sales staff. She did a lot to gain me as a Matt Slap customer...persistence pays off! Obviously, the support she re Laura is an awesome member of your sales staff. She did a lot to gain me as a Matt Slap customer...persistence pays off! Obviously, the support she received from management went a long way toward making the deal happen. Thanks, Sean Larry, for all your help. More

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Great! Laura was VERY through without being pushy or patronizing (I'm definitely NOT a car person...). Her demeanor was welcoming, non-judgmental (I'm on a t Laura was VERY through without being pushy or patronizing (I'm definitely NOT a car person...). Her demeanor was welcoming, non-judgmental (I'm on a tight budget (!) and she was very gay-friendly -something you don't always encounter at car dealerships) and just casual/humorous enough that she made me feel as if I was buying a car from a friend vs a salesperson. Having worked in customer service myself, I know when I'm being pressured or if a game's in play, granted there's always some feeling of that in sales but really I never felt either with Laura. She felt sincere and straightforward and let me process at my own speed -never felt an attitude that I was wasting her time or that I was being indecisive. She also has a very through knowledge of the entire Subaru line, which I think is important for a salesperson (if anyone should know about the product they're selling it should be the salesperson) and made alternative suggestions according to my budget -a few I hadn't even thought of. She makes herself very available at the time of and post-sale -another aspect of customer service that feels very personalized and inclusive. As much time and research as I try to take when making a major purchase, I really prefer a quick and to-the-point buying experience (i.e. I usually [think I] know what I want before I go to the store) and once Laura realized that she was happy to "switch speeds" and accommodate me there too. That kind of flexibility and ability to understand (and remember) what a customer wants and how they approach a purchase is to me another mark of great customer service. Would I go back to her? Yes. Would I send friends and family to her? Definitely! Thank you Laura for making a potentially difficult decision simple, pleasant and to the point. More

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positive purchase Great service, great pricing, and great people. Laura was full of information about all of the vehicles, trim levels, safety features, and options, an Great service, great pricing, and great people. Laura was full of information about all of the vehicles, trim levels, safety features, and options, and especially the model we were testing and eventually purchased. There was little pressure to purchase beyond our means. This was continued with the finance support of Angelo, as well. In addition, the support staff were friendly. An overall positive experience. More

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Great customer service from Laura I've met with many dealership salespeople over the years and Laura has been one of the best I've worked with. She's always smiling with an upbeat atti I've met with many dealership salespeople over the years and Laura has been one of the best I've worked with. She's always smiling with an upbeat attitude, patient, professional, and remembered all the little details like my general work schedule, hobbies, and requirements for cars. I purchased an 04 outback llbean from her first after asking her to look for either a clean forester or outback h6. A year later I wanted a new car with good gas mileage and a manual transmission so I asked her about a new crosstrek. Initially she told me they don't do extended test drives until the numbers are worked out but on the first test drive we went through white clay and onto 95. She remembered that I like to go out to the mountains for hikes and climbs and wanted me to drive where I would take the car. Unlike most dealership salespeople she actually cared about my long term satisfaction with the car. After that I asked to test drive a forester but didn't need an extended test and she was more than happy to get the keys for me. In the end I parked the forester, test drove the crosstrek one more time and then went inside to run all the numbers. Buying my Subarus from Laura were great experiences. She was very accommodating and surprised me several times with what she remembered about my preferences and lifestyle. If you're going to mattslap I highly recommend Laura. More

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The best car buying experience I have ever had. I never felt pressured. The entire process seemed to be centered upon what I wanted. Everything was clearly explained including the exact price for al I never felt pressured. The entire process seemed to be centered upon what I wanted. Everything was clearly explained including the exact price for all features. It was a pleasant experience. More

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no stress / good deal on a '16 Forester My wife and I were so impressed with our first Subaru ( 2010 Forester ...never had a problem, just turned 100K and had to decide whether to do tires a My wife and I were so impressed with our first Subaru ( 2010 Forester ...never had a problem, just turned 100K and had to decide whether to do tires and a timing belt or trade it ) that we decided to replace it with another. I found a Certified 2016 Premium on the web site with just 7,000 miles. I compared this price to other similar cars in the market and it was reasonably priced. Our salesperson, Laura, allowed us to test drive two different cars without her riding along; which my wife really likes as she generally does not care for high pressure salespeople. Once we settled on the '16 Laura did her best to make the deal work for us. We did go back and forth once or twice ( I still think my trade should have received a little more love but they came down on the price of the '16 and got us into a great finance rate) , and in the end I felt we reached a deal that I think was fair for both sides. Ryan in service answered a few questions for me, displaying a great deal of knowledge and professionalism. and Michael in finance got us in and out as quickly as he could, answered any questions and did not try to sell us anything that was unnecessary. We would recommend others to visit Laura, Ryan and Michael. More

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Our second Subaru from Matt Slap in less than a year Very attentive and accommodating service. Both Mark Lynch and Laura Hart-Siano were extremely helpful. Laura stepped in for Mark and spent several h Very attentive and accommodating service. Both Mark Lynch and Laura Hart-Siano were extremely helpful. Laura stepped in for Mark and spent several hours with me going over the car. We have been very happy with both our purchases this year. Michael Zuckerman is a pleasure to deal with. More

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Felt like family My family went in to Matt Slap Subaru on a Saturday with no real expectations. We heard good things from friends/coworkers about this dealership but w My family went in to Matt Slap Subaru on a Saturday with no real expectations. We heard good things from friends/coworkers about this dealership but weren't sure what would happen with our situation. We were approached calmly while walking around outside, we didn't feel pressured at any point in the car shopping experience, and we left completely satisfied. The employees went above and beyond what we would've imagined. We felt as though every employee we dealt with was open, honest, suggestive (not pushy), and knowledgeable. Once the paperwork started, we were informed of what was to come along the way, multiple times, so we had an idea of how much longer we'd be there, in case we needed to make any arrangements with the sitter at home. It's only been 3 days since we found our new car and we've already recommended this dealership to a few friends! More

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Great car buying experience Laura Hart-Siano was knowledgable and took a lot of time with us to make sure we were happy with our decision. I would definitely recommend her to an Laura Hart-Siano was knowledgable and took a lot of time with us to make sure we were happy with our decision. I would definitely recommend her to anyone looking for a new Subaru. More

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Laura Hart is knowledgable, trustworthy & professional! Laura Hart was a pleasure to work with. Not your typical "salesperson" NO pressure in over the 4 months I worked with her to find the perfect vehicle Laura Hart was a pleasure to work with. Not your typical "salesperson" NO pressure in over the 4 months I worked with her to find the perfect vehicle! She kept in touch on a regular basis but wasn't pushy! Very knowledgable about Subaru's in addition to other vechiles! I was very interested in the safety features eyesight, lane departure, blind spot, & back up camera which she explained in detail. So happy with my choice planning coming back in the future for my next subaru, as well as referring others to Laura at Matt Slap! More

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