Laura Montgomery
Laura Montgomery at Nissan of Cool Springs

Laura Montgomery

Owner Loyalty Manager

Nissan of Cool Springs

212 Comtide Court
Franklin, TN 37067

Contact Me
4.8
12 Reviews

Dealership Experience

4 yrs, 1 mo

Industry Experience

4 yrs, 1 mo

4.8

12 Reviews

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12 Reviews of Laura Montgomery

August 13, 2026

Dealership Rating
Employee Rating

Great service thank you for all you do amen ! all set good to go thanks More

by mkakta
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Potts, J.R. Richardson

August 12, 2026

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JR needs to go. Horrible customer service! He was very condescending and dismissive. Would not go to him again. More

by Drpreston68
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Recommend Dealer
No

Other Employees Tagged: Melissa Potts, J.R. Richardson

August 08, 2026

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Wilson was great in helping me get the cost reduced and refunded back to me when the definitely overcharged me for a gas cap. He was attentive. However, service folks did not follow instructions on the pri More

by Shay
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Potts, J.R. Richardson , Wilson 4 stars

Aug 13, 2026

Nissan of Cool Springs responded

Hello, thank you; we appreciate your feedback! Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

August 08, 2026

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Love being able to get my vehicle serviced quickly on my schedule and being able to get an estimated time of completion. This allows me to plan my day and decide if I want to wait for my vehicle or leave i More

by Oileen
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Potts, J.R. Richardson

Aug 11, 2026

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Please let me know if there's anything else we can do for you. Regards, Mark Hepler (615) 790-2500

August 06, 2026

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Very good people to work with, timely service and open and honest up front. Easy online process to make an appointment. More

by jaybird1591
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Potts , Preston Rhoads, Wyatt Green

Aug 07, 2026

Nissan of Cool Springs responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Regards, Mark Hepler (615) 790-2500

February 20, 2025

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Nick is an excellent writer. He made sure to listen to my concerns and make sure everything was fixed right and at a super reasonable time. Great job! More

by davids.sean
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas Brown, Mark Hepler

Feb 23, 2025

Nissan of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. We are always more than happy to assist you if anything else comes up. Take care!

February 13, 2025

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I go out of my way to go see Nicholas and Cole Springs Nissan. They are always on point… Don’t oversell, fix what needs to get fixed and have the best service! I know my Nissan Rogue is well taken care of More

by Becca C
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas Brown, Mark Hepler

Feb 17, 2025

Nissan of Cool Springs responded

Good morning, Becca, and thank you so much for leaving us all such a glowing review. We really appreciate your taking time out of your day to do this for everyone. Hope you have a great weekend!

February 06, 2025

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Thanks so much for the fantastic service. I look forward to seeing you next time. Your service department is fantastic! Btw, I love the new furniture in your customer lounge. More

by TN Hubie
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Potts, J.R. Richardson

Feb 11, 2025

Nissan of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 04, 2025

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Nick was great to work with. The vehicle was ready before the time promised and I very much appreciate the complementary car wash More

by Jason
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Recommend Dealer
Yes

Other Employees Tagged: J.R. Richardson , Nicholas Brown, Mark Hepler

Feb 07, 2025

Nissan of Cool Springs responded

Good morning, Jason, thank you so much for letting us know about your visit and how nice it was to work with Nick. We're happy we were able to get you out in a good time. Hope you have a great week!

January 24, 2025

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Very courteous and efficient service. This is my to go to dealership to have my Rogue serviced. More

by Nancy1gentry
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Potts, J.R. Richardson , Geoffrey Mallory

Jan 24, 2025

Nissan of Cool Springs responded

Good morning, Nancy, and thank you so much for the great review you left us. We love having you as part of our family here. You are always so kind and a joy to be around.

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