Melissa Potts

My service was fantastic. The entire team is wonderful. I bought my car there and I get a service there everytime!! The entire team is wonderful. I bought my car there and I get a service there everytime!! More

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The service is always courteous and efficient. Great care is taken with my vehicle and I always feel valued as a customer. I would recommend Nissan of Cool Springs to anyone. And without any he Great care is taken with my vehicle and I always feel valued as a customer. I would recommend Nissan of Cool Springs to anyone. And without any hesitation whatsoever! More

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Efficiency, professionalism, kindness, are just a few words that come to mind when I think of my experience with this service department. They addressed my needs immediately knowing that i needed to get words that come to mind when I think of my experience with this service department. They addressed my needs immediately knowing that i needed to get my husband to doctor appointments. A rental car was available for us. Through constant text communication, I was kept updated. I could not have been more pleased. More

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Great service thank you for all you do amen ! all set good to go thanks all set good to go thanks More

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JR needs to go. Horrible customer service! He was very condescending and dismissive. Would not go to him again. Horrible customer service! He was very condescending and dismissive. Would not go to him again. More

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Wilson was great in helping me get the cost reduced and refunded back to me when the definitely overcharged me for a gas cap. He was attentive. However, service folks did not follow instructions on the pri refunded back to me when the definitely overcharged me for a gas cap. He was attentive. However, service folks did not follow instructions on the print out from Wilson to top off my wiper fluid. Experience has been mediocre compared to when I first started using them 4 years ago. More

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Love being able to get my vehicle serviced quickly on my schedule and being able to get an estimated time of completion. This allows me to plan my day and decide if I want to wait for my vehicle or leave i schedule and being able to get an estimated time of completion. This allows me to plan my day and decide if I want to wait for my vehicle or leave it and come back when it is ready. More

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Very good people to work with, timely service and open and honest up front. Easy online process to make an appointment. and honest up front. Easy online process to make an appointment. More

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This is probably one of the worst car dealerships to deal with even the finance guy lied to me and my wife about plans we signed up for and the pricing. Found out the car they sold me was a lemon. I had taki with even the finance guy lied to me and my wife about plans we signed up for and the pricing. Found out the car they sold me was a lemon. I had taking the car back 15 times for the same issue every time they promised the car wasn't a lemon even though I asked several times. Even the service manager would never call me or return calls or talk to me in the lobby while I waited hours for the car. It wasn't until I tried to reach out to the owner Jason Stacey on their message center. Jason never reached out but I got a call from Alex Davis the GM. I told him my issues and he said he would look at my service history and let me know something. He called me back within an hour and told me I needed to contact nissan consumers affairs and file cause he said yeah we think your car is a lemon. I asked why would your service people not tell me this when I have been here every month since buying the car. Nissan even reached out even quicker within 1 day and said they would buy or give me a new car. I went through another dealership cause of the lies I was told and didnt want to have to deal with them not filling my paperwork like they were supposed to. I found out a month later they never submitted my papers to cancel stuff that was through them pushing me back further from getting my car. I have since tried to reach out to Jason Stacey and even called his other dealership he owns to let him know the issue I was having. I talked to the girl and she said oh he doesn't have an office here at either dealerships. I asked does he not ever come in. I told her I had an issue with one of his dealerships and she said I can get the GM for you. She then tells me Alex Davis is the GM their also I said I have talked to him but won't call me back now. She put me on hold and said yes Alex remembers your case I gave him you number and he is going to call you. I have still yet to hear from him and have left two voice messages on his cell phone to make things right. Even though I was told by Cam their new finance guy we are going to give you the vip treatment when you come back. Can't get treated like a VIP when no one calls you. Just like I look at my service history and I am on a service plan for oil change I notice every time I paid to have the tire rotated they would charge me for for oil fee even though I was on a plan but never charged me the others times. I would advise anyone else having issue where your crash detection lights come on all the time or your radio is on but nothing plays even though the sound is up or the volume turns down on its own it the car not the seniors radio or the cameras. Would not buy from them again and I guess they are mad I went to another dealership to get treated right. And also I guess Jason who doesn't really care about how his customers are treated or lied to or what people are lieing to customers to get them to sign up on plans. More

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Thanks so much for the fantastic service. I look forward to seeing you next time. Your service department is fantastic! Btw, I love the new furniture in your customer lounge. I look forward to seeing you next time. Your service department is fantastic! Btw, I love the new furniture in your customer lounge. More

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