J.R. Richardson

Online scheduling was a breeze and fantastic follow ups via text/email. Simple and efficient via text/email. Simple and efficient More

Print

The service is always courteous and efficient. Great care is taken with my vehicle and I always feel valued as a customer. I would recommend Nissan of Cool Springs to anyone. And without any he Great care is taken with my vehicle and I always feel valued as a customer. I would recommend Nissan of Cool Springs to anyone. And without any hesitation whatsoever! More

Print

I have been bringing my vehicles to Cool Springs Nissan for service for 10 years. The Service Advisors are always friendly abd nice. for service for 10 years. The Service Advisors are always friendly abd nice. More

Print

Great service thank you for all you do amen ! all set good to go thanks all set good to go thanks More

Print

JR needs to go. Horrible customer service! He was very condescending and dismissive. Would not go to him again. Horrible customer service! He was very condescending and dismissive. Would not go to him again. More

Print

I have a 2017 Nissan rogue and have had it serviced at this dealership for almost 7 years. I have always had quality work done but most recently had the best experience with customer service. I spoke with this dealership for almost 7 years. I have always had quality work done but most recently had the best experience with customer service. I spoke with Elaine on the phone to make the appointment and she was helpful and very kind. I had a wonderful experience with Mack in the service department who treated me respectfully and kindly. Moreover, he was informative and definitely building long-term relationships with his customers. I was quite impressed. More

Print

Wilson was great in helping me get the cost reduced and refunded back to me when the definitely overcharged me for a gas cap. He was attentive. However, service folks did not follow instructions on the pri refunded back to me when the definitely overcharged me for a gas cap. He was attentive. However, service folks did not follow instructions on the print out from Wilson to top off my wiper fluid. Experience has been mediocre compared to when I first started using them 4 years ago. More

Print

Love being able to get my vehicle serviced quickly on my schedule and being able to get an estimated time of completion. This allows me to plan my day and decide if I want to wait for my vehicle or leave i schedule and being able to get an estimated time of completion. This allows me to plan my day and decide if I want to wait for my vehicle or leave it and come back when it is ready. More

Print

Terrific customer service, especially provided by Preston when I picked up my car from the service center. Love the text updates! when I picked up my car from the service center. Love the text updates! More

Print

Vehicle was at the dealership a total of four times. The vehicle broke down for the same issue each time leaving my wife and kids stranded. I was told by my service advisor John Richardson and Nicholas The vehicle broke down for the same issue each time leaving my wife and kids stranded. I was told by my service advisor John Richardson and Nicholas Brown that we need to drive the vehicle more and to hook it up to a charger. Each time Nissan replaced the battery and sent us on our way. I let the service department know about other electrical issues we were having that they didn’t address. The vehicle back right headrest screen permanently stayed on and would blink. This issue was never addressed or fixed. My wife would be driving down the road and the front main screen would completely go black. This issue was never addressed or fixed. Nissan refused to fix or address our issue. There is a current class action lawsuit open on Nissan Armadas where there is a battery drain issue going on. After leaving my wife and kids stranded the fourth time we had the vehicle towed back again where they once again only replaced the battery. The last time the vehicle was at the dealership I was told by John Richardson that I would be receiving a phone call three days later on an update. He did not call and give me an update until 10 days later.. Nissan refused to issue a buyback or help us permanently fix our issue. This was a serious liability for my family that Nissan and John Richardson refused to address. This left a very bad taste in our mouth and we will not be doing business with Nissan moving forward. More

Print