Laura Myers | Page 5

Reliable Nissan responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us at Reliable Nissan. Our team works hard to provide excellent service, and it means a lot to know that we met your expectations. We truly appreciate your support and look forward to assisting you again in the future—whether it’s for sales, service, or anything in between. Enjoy your vehicle, and thanks again for choosing Reliable Nissan!

Reliable Nissan responded

It’s clear from your comments that our team did not deliver the level of attention, care, and follow-through that you deserved when purchasing your new vehicle. We are particularly concerned about the issues you highlighted regarding the condition of your vehicle at delivery, including dirt, stains, scratches, and missing accessories, as well as the chip on your key fob. This is certainly not reflective of the experience we want our customers to have, and we understand how disappointing this must have been, especially after such a significant investment. Dominic Salazar, our General Manager, would like the opportunity to personally address your concerns and work toward a resolution. Please reach out directly at customerrelations@reliablenissan.com. .

Reliable Nissan responded

We are delighted to hear about your positive experience with our team. It means so much to know that we were able to address the issues with your new vehicle and make the process as smooth as possible for you. We take great pride in going above and beyond to ensure our customers feel supported when challenges arise. Your recognition of our team members shows us that our commitment to exceptional service is making a difference. We truly appreciate you taking the time to share your experience and look forward to continuing to serve you at Reliable Nissan.

Reliable Nissan responded

We are ecstatic to hear about your loyalty and continued trust in us since 2020. Your commitment as a customer means everything to us, and we truly value the relationship we have built together. It brings us great joy to know that you have consistently felt well cared for during your visits. We look forward to serving you for many more years to come and appreciate you choosing Reliable Nissan for your automotive needs.

Reliable Nissan responded

We are ecstatic to hear about your exceptional experience with Matthew! Your kind words about feeling like our number one customer truly reflect what we strive for at Reliable Nissan. Matthew's genuine care and dedication to making each customer feel valued is exactly the type of service we pride ourselves on. We understand how important it is to work with someone who truly listens and puts your needs first.

Reliable Nissan responded

We are utterly delighted to hear about your positive experience with our team. Your recommendation means the world to us, and we truly appreciate you sharing how our staff's welcoming approach made a difference during your visit. It's wonderful to know that we were able to help you get approved for your vehicle and that the process went smoothly for you. We understand how important it is to have a friendly and supportive team when making such a significant decision, and we're thrilled that we could provide that experience. Thank you for trusting Reliable Nissan with your automotive needs, and we look forward to continuing to serve you and your friends and family in the future.

Reliable Nissan responded

Thank you for taking the time to share your experience with us. We're delighted to hear that you found a vehicle you will enjoy and that our team member provided hands-on assistance during your visit. Your feedback about wanting a more comprehensive tutorial on the new features in your car is valuable to us. We understand that modern vehicles come with many advanced features that can take time to fully explore and master. We appreciate you bringing this to our attention as it helps us improve how we support our customers in getting the most out of their new vehicles. We hope you continue to enjoy your new car and discover all the features it has to offer.

Reliable Nissan responded

Thank you for sharing your concerns. Your feedback is important to us, and we take these matters seriously. We want to work to restore your confidence in our service. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss your specific concerns and work toward a resolution.

Reliable Nissan responded

We are sorry to hear that you feel this way about your experience. Your feedback helps us understand where we can improve our service approach. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can work toward a resolution that meets your needs.

Reliable Nissan responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us at Reliable Nissan. Our team works hard to provide excellent service, and it means a lot to know that we met your expectations. We truly appreciate your support and look forward to assisting you again in the future—whether it’s for sales, service, or anything in between. Enjoy your vehicle, and thanks again for choosing Reliable Nissan!