Laura Stout | Page 19

The service department at Manly Hyundai in Sant Rosa is very friendly and accommodating. I’ve owned several brands of cars, and this is by far the best service department I have worked with. very friendly and accommodating. I’ve owned several brands of cars, and this is by far the best service department I have worked with. More

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Manly Hyundai is quick and efficient with their service. I am always pleased with how they take care of my car and with their professionalism. I am always pleased with how they take care of my car and with their professionalism. More

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Jason, Collin, and Laura were great. They took care of all my needs. They got a new tire for me and worked me to get installed in a timely manner. all my needs. They got a new tire for me and worked me to get installed in a timely manner. More

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I made an appointment for an oil change and tire rotation that took them 2 hours and a half is a terrible service people who had no appointment left faster. that took them 2 hours and a half is a terrible service people who had no appointment left faster. More

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Great service. I was very impressed! Keep up the good work. The service rep that helped me, Jason Zapadinski was excellent! He was courteous and very helpful! work. The service rep that helped me, Jason Zapadinski was excellent! He was courteous and very helpful! More

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Excellent customer service. The service department found and corrected a rattle that the previous dealership could not locate. The ladies at the front desk are great! and corrected a rattle that the previous dealership could not locate. The ladies at the front desk are great! More

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Oil change Took me on time, honored my coupon and were business like but pleasant. The waiting area was clean and comfortable. Only problem was the seats were Took me on time, honored my coupon and were business like but pleasant. The waiting area was clean and comfortable. Only problem was the seats were for an average hight person and I am short. More

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Hyundai Santa Rosa provides efficient and quality service. They are straight forward and offer great customer service. I’m happy to service my car where it was purchased. service. They are straight forward and offer great customer service. I’m happy to service my car where it was purchased. More

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Service is great once you get through to a service adviser. Time after time when I call the main phone number and leave a message to service my car I get NO return call. Very frustrating. I would go adviser. Time after time when I call the main phone number and leave a message to service my car I get NO return call. Very frustrating. I would go elsewhere but there are very few Hyundai dealers around. More

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Lack of follow through once sale closes My family has bought 7 cars from this dealership and the last 6 experiences have been positive, the 7th not! Rico, Curtis, Hasan and Edger very disapp My family has bought 7 cars from this dealership and the last 6 experiences have been positive, the 7th not! Rico, Curtis, Hasan and Edger very disappointing in follow up! Rico, once the sale was made multiple requests regarding adding a feature to car Curtis, although paying cash for the car wanted to pull a credit check?? Said it would be a "soft pull" was in fact a hard pull and reported on my credit report. Hasan, makes a lot of promises and when I spoke to him yesterday stated "I can't remember all of what is promised" Edgar, assured me that when my car came in for Zurich (yesterday), they would look at the navigation screen that turns itself off and will only return with a reboot. Service department never notified, not done. Will take another appointment This is a brand new 2019 car with 300 miles on it.... Laura Stout in Service gets high praise for at least trying to make things right. Plan to call Gary Lewis to chat about the experience. More

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