Laura V. Torres

This is our 2nd purchase from City VW and Laura helped us out again. She is amazing and really pays attention to the details. We bought our first Atlas in 2022 and Laura remembered what was important to us. out again. She is amazing and really pays attention to the details. We bought our first Atlas in 2022 and Laura remembered what was important to us. This made our 2026 Atlas purchase easier. She is so kind and really wants you to be happy. More

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​We just purchased our third vehicle from this dealership, and once again, the experience was absolutely outstanding. A huge thank you to Laura, who always goes above and beyond to make sure we ge dealership, and once again, the experience was absolutely outstanding. A huge thank you to Laura, who always goes above and beyond to make sure we get exactly what we need, at a fair price, without any high-pressure tactics. We couldn't be happier with our new ride and will definitely be back for number four! More

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Laura Torres went above and beyond to make sure our experience was as smooth and easy as possible. She was kind, patience and knowledgable with all questions asked of my family, I would recommend Laura experience was as smooth and easy as possible. She was kind, patience and knowledgable with all questions asked of my family, I would recommend Laura and the Scala family to anyone interested in buying a new or used vehicle. More

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Laura was so accommodating and easy to work with. She shared all the details that make the Taos the right choice! She steered me to the monument grey color for the car. What a great recommendation! She shared all the details that make the Taos the right choice! She steered me to the monument grey color for the car. What a great recommendation! A perfect choice and I’ve received many compliments. I recommend Laura as a great choice when considering your new car purchase! More

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Friendly, Informative, she does it all from start to finish to deliver your vehicle. It was definitely a delightful experience. finish to deliver your vehicle. It was definitely a delightful experience. More

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Wonderful experience. Thanks to Laura and the whole City Volkswagen team. Explained everything about my new vehicle. Thanks to Laura and the whole City Volkswagen team. Explained everything about my new vehicle. More

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Laura was so kind and helpful throughout the process of buying a new car! She knows all about the cars she sells and takes the time to go through it with you. Thank you for a wonderful experience and for y buying a new car! She knows all about the cars she sells and takes the time to go through it with you. Thank you for a wonderful experience and for your hospitality! Dan Santucci More

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Literally the best, I felt so taken care of and they made sure I drove home with the perfect vehicle for me and my family. Laura was amazing, she truly cared and made sure I had a great rate! I would absolut sure I drove home with the perfect vehicle for me and my family. Laura was amazing, she truly cared and made sure I had a great rate! I would absolutely recommend this dealership to everybody! I love my new Atlas!!! More

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I purchased my first VW yesterday (although all of my family owns one). She was amazing! Very helpful, she knew the inventory and every question I asked about whatever vehicle I was interested in, she kn family owns one). She was amazing! Very helpful, she knew the inventory and every question I asked about whatever vehicle I was interested in, she knew the ins and out of each one. Thanks Laura for your caring and professional attitude as well as welcoming me into the VW family!! More

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I recently purchased a 2025 Volkswagen ID. 4 from City Volkswagen and Laura was my sales contact. I live in Michigan and consequently much of this car buying experience was done remotely. Laura 4 from City Volkswagen and Laura was my sales contact. I live in Michigan and consequently much of this car buying experience was done remotely. Laura was very responsive and accommodating of my requests for pictures and a video walk-around of the vehicle. Between phone calls, texts, and emails, the communication was excellent and timely. By the end of the day, we had decided we wanted to purchase the vehicle and I worked out the terms with Laura and Matt, the General Manager. It was Saturday afternoon and I lived three hours away. Matt agreed to hold the vehicle until 6:00 PM Monday, the soonest I could get there. On Monday, Laura began the paperwork and sent me more pictures of the car, inside after it had been detailed. She even sent a pic of a "Sold" sign on the windshield with our name on it. I arrived Monday evening and met Laura, who was equally as great in person. I looked over the vehicle and it was in great condition, as described. The one scratch which she told me about and sent pictures of was present and less significant that she had described. We took a quick ride around the block and then came back to the dealership where she walked me through use of the vehicle technology. While doing this, the finance person prepared my paperwork. I interacted with George Skoubis during this time as well and he was helpful learning about our first EV. Overall, this was the best car-buying experience I've had. I was treated fairly and with respect and was comfortable trusting Laura and Matt. It was a personable experience that left me feeling good about where we bought the car! More

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