Laura V. Torres

I recently purchased a 2025 Volkswagen ID. 4 from City Volkswagen and Laura was my sales contact. I live in Michigan and consequently much of this car buying experience was done remotely. Laura 4 from City Volkswagen and Laura was my sales contact. I live in Michigan and consequently much of this car buying experience was done remotely. Laura was very responsive and accommodating of my requests for pictures and a video walk-around of the vehicle. Between phone calls, texts, and emails, the communication was excellent and timely. By the end of the day, we had decided we wanted to purchase the vehicle and I worked out the terms with Laura and Matt, the General Manager. It was Saturday afternoon and I lived three hours away. Matt agreed to hold the vehicle until 6:00 PM Monday, the soonest I could get there. On Monday, Laura began the paperwork and sent me more pictures of the car, inside after it had been detailed. She even sent a pic of a "Sold" sign on the windshield with our name on it. I arrived Monday evening and met Laura, who was equally as great in person. I looked over the vehicle and it was in great condition, as described. The one scratch which she told me about and sent pictures of was present and less significant that she had described. We took a quick ride around the block and then came back to the dealership where she walked me through use of the vehicle technology. While doing this, the finance person prepared my paperwork. I interacted with George Skoubis during this time as well and he was helpful learning about our first EV. Overall, this was the best car-buying experience I've had. I was treated fairly and with respect and was comfortable trusting Laura and Matt. It was a personable experience that left me feeling good about where we bought the car! More

Report | Print

I’ve purchased multiple vehicles from this dealership, and working with Ray again only reinforced why I keep coming back. He was patient, straightforward, and genuinely focused on helping me make the righ and working with Ray again only reinforced why I keep coming back. He was patient, straightforward, and genuinely focused on helping me make the right decision — not just closing a deal. What I really appreciated was the transparency. We walked through everything honestly, including the good and the not‑so‑good, and there was never any pressure or games. He took the time to answer questions, explain options clearly, and respected my priorities throughout the process. Buying a car can be stressful, but [Name] made it feel calm and collaborative. If you’re looking for someone who values long‑term relationships and treats you with respect, I’d absolutely recommend asking for him. More

Report | Print

I’m so excited about my new vehicle! Laura was so sweet and truly amazing! My daughter absolutely loves our new vehicle. I couldn’t thank you enough Laura. See you next time! Laura was so sweet and truly amazing! My daughter absolutely loves our new vehicle. I couldn’t thank you enough Laura. See you next time! More

Report | Print

Incredible process. Dealer ice used before for multiple Volkswagens. This time I lived a bit further from this dealer but they had car i needed. Laura the sales rep reac Dealer ice used before for multiple Volkswagens. This time I lived a bit further from this dealer but they had car i needed. Laura the sales rep reached out to me and handled entire process start to finish and valued my time all the way. Treated me and my family like an employee! No matter where you reside I would highly recommend you give these guys a shot to earn your business. I promise you they not only will earn it, but you will want to recommend them and buy from them exclusively moving forward. Thank you to Matt again and sales rep Laura! Scala VW is above the rest! More

Report | Print

Laura was FANTASTIC to work with! She ensured we knew everything about the car itself and made sure we understood every step of the process. The team did everything to ensure we could She ensured we knew everything about the car itself and made sure we understood every step of the process. The team did everything to ensure we could test drive the exact car we wanted (the car we walked out with). Everyone was so kind and willing to work with us to create the best experience. Would 100% recommend this dealership and Laura! More

Report | Print

Laura was fantastic as always. This is my third VW with her and not my last. The whole dealer experience is very transparent over there. Highly recommend. This is my third VW with her and not my last. The whole dealer experience is very transparent over there. Highly recommend. More

Report | Print

Recently, our family purchased a 2026 Volkswagen Tiguan from a local dealership in Chicago, and we were extremely happy not only with the car itself, but with the entire buying experience. We want to say from a local dealership in Chicago, and we were extremely happy not only with the car itself, but with the entire buying experience. We want to say very big thanks to Laura for her kindness even with our language barrier. It was very good experience and she is very professional worker. More

Report | Print

Primera vez que compro Volkswagen Laura me atendio muy eficienteme y quede agusto con su atencion. Si estas buscando yn VW te recomiendo que pases a ver a Layra eficienteme y quede agusto con su atencion. Si estas buscando yn VW te recomiendo que pases a ver a Layra More

Report | Print

My experience with City Volkswagen was incredibly positive. From having great service technicians like Justin and Nick, to Laura who helped put me in a beautiful car. I cannot say enough good things positive. From having great service technicians like Justin and Nick, to Laura who helped put me in a beautiful car. I cannot say enough good things about the staff here. Everyone was so helpful and kind throughout the whole process and I got to leave with a car I love. More

Report | Print

Laura was phenomenal—attentive, professional, and genuinely caring. She made the entire car-buying experience smooth, stress-free, and unforgettable. I truly appreciate everything she did and highly genuinely caring. She made the entire car-buying experience smooth, stress-free, and unforgettable. I truly appreciate everything she did and highly recommend working with her. More

Report | Print