Laura V. Torres | Page 2

We had a great experience working with Laura at VW. From the moment we walked in, she was friendly, attentive, and made us feel welcome. Laura is bilingual, which made communication smooth and comfo From the moment we walked in, she was friendly, attentive, and made us feel welcome. Laura is bilingual, which made communication smooth and comfortable for our family. Throughout the entire process, she consistently checked in with us, asking how we were feeling, making sure we understood every step, and inviting questions several times. We never felt rushed or overlooked. The negotiation process felt transparent and respectful. At no point did we feel pressured or like anyone was trying to take advantage of us. Laura genuinely wanted to make sure we were taken care of and comfortable with our decision. We truly appreciated her professionalism and care and would absolutely recommend working with her. More

Report | Print

Clear and easy process. Laura was especially helpful and concise in helping us get our new car. She helped us with discounts and getting the best price possible. Definitely Laura was especially helpful and concise in helping us get our new car. She helped us with discounts and getting the best price possible. Definitely recommend! More

Report | Print

My previous vehicle had been stolen, and unfortunately deemed a "total loss." I had a very short window to find a new car, and didnt know where to start, or what type of vehicle I was looking for. So I r deemed a "total loss." I had a very short window to find a new car, and didnt know where to start, or what type of vehicle I was looking for. So I reached out to my auto insurance agent, and without hesitation, he gave me Laura's number from City Volkswagen. I immediately called, and left her a voice message. Within a short time Laura returned my call and I made an appointment to see her. From the first moments, till the time I made my decision nealy 48 hours later, Laura became like family. I felt very comfortable telling her about myself, and how important my daughters input was in selecting a car. My daughters ultimately helped me pick the car, as well as the color of the car, after numerous pictures of different vehicles I had shared with them. My daughters zeroed in on the VW Tiguan in the Sandstone color. For me, and for my daughters, it was definitely "vehicle love" at first site. Laura was dedicated, and very observant to what I was looking for in a car. It was definitely a win-win-win. I was happy, my daughters were happy, and Laura was happy that she helped me find the right car. As I'm taking delivery of the car, Laura was connecting my cellphone to the car, and going over important dashboard features I needed to know. The moment she turned on the radio, a song that I used to sing to my wife (who had passed away), came on the radio...not in the middle of the song, nor near the end...but AT THE VERY BEGINNING of the song. I knew at that moment I had found the right car, and that Laura was the right person to work with. I LOVE MY TIGUAN! Thank you Laura!!! Thank you Evelyn!!! Thank you Rob Kreiman!!! and thank you...Jaime Morales, from Allstate Insurance, for sending me to Laura! More

Report | Print

I was referred by my mechanic Reyes Almanza and had the great pleasure of working with Laura. Laura was hands down the best salesperson I have ever worked with. She was easy going and patient and when it c great pleasure of working with Laura. Laura was hands down the best salesperson I have ever worked with. She was easy going and patient and when it came time to get the deal done, we got it done. No haggling, no waiting around, no runarounds. This was my first Volkswagen purchase after being a loyal Toyota customer for last 10+ years. Two weeks after paying off my Toyota, the transmission failed. I was overwhelmed with work and life stuff so having to go unplanned car shopping did not sound very desirable. The moment I walked into City Volkswagen of Chicago my entire mindset changed. Laura and the rest of the staff made me feel confident that I was in the right place. I love my new Volkswagen and I am confident that I will never go back. German engineering for life! Thank you Laura and the rest of the City Volkswagen of Chicago staff for all of your attention. I'm actually looking forward to bringing my vehicle in for its next scheduled maintenance so I can say hello to Laura and everyone else. I highly recommend! More

Report | Print

We were referred by Roberto Delgado (tech) and had the pleasure of working with Laura. She was very professional and knowledgeable. She listened to all of our concerns and gave us great feedback. We worke pleasure of working with Laura. She was very professional and knowledgeable. She listened to all of our concerns and gave us great feedback. We worked around and she was able to get us the best possible deal and we were left satisfied. If you want someone who can communicate directly but still deliver information in a friendly manner- she’s the one! Definitely coming back to her. More

Report | Print

Awesome experience with laura. ..she was patient and kind to my family when shopping for our car.the process was fast. ..she was patient and kind to my family when shopping for our car.the process was fast. More

Report | Print

my saleswoman Laura V. Torres was a great help with me getting everything I wanted in a truck. She found the color the, the extras n I am completely happy with my purchase Torres was a great help with me getting everything I wanted in a truck. She found the color the, the extras n I am completely happy with my purchase. More

Report | Print

On 12/06/25 I purchased a 2025 Jetta SE and I love it. My sales person was Laura V. Torres and I give her a 10+, she was phenomenal, professional and overall such a pleasant person to do business with. I My sales person was Laura V. Torres and I give her a 10+, she was phenomenal, professional and overall such a pleasant person to do business with. I recommend her to anyone who’s in the market to buy a VW. Thank You City Volkswagen of Chicago, I truly enjoyed my visit that day….Carlos Lopez More

Report | Print

I am very very very very happy with my new VW Laura was able to help me I was very happy with Laura service and all the Volkswagen City employees able to help me I was very happy with Laura service and all the Volkswagen City employees More

Report | Print

Laura and Maria did an outstanding job helping me get the best car deal. They were professional, patient, and truly went above and beyond to make the process smooth and stress-free. I couldn’t be happier wit best car deal. They were professional, patient, and truly went above and beyond to make the process smooth and stress-free. I couldn’t be happier with their service! More

Report | Print