Laura Williams | Page 5

Starling Buick is the best on South Florida they’re have best prices excellent costumers service affordable and transparent sales people like Javier Ramirez very helpful I’m really appreciate this dealer. best prices excellent costumers service affordable and transparent sales people like Javier Ramirez very helpful I’m really appreciate this dealer. More

by Alexander Verified Customer Verified Customer

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Technician was good Bob, service. Individual was good leaving in messages good however we could not contact each other and talk verbally which was a inconvenience. Finally had contact Individual was good leaving in messages good however we could not contact each other and talk verbally which was a inconvenience. Finally had contact after car was repaired and dealership delivered car back to house which was outstanding. And quick. More

by WILFORDWTCGOLF Verified Customer Verified Customer

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Both the service manager and Laura Williams wasted my whole day. I told them I experienced a transmission shutter the week prior to my appointment. The recommendations in GMC's service bulletin TSB 04-06 whole day. I told them I experienced a transmission shutter the week prior to my appointment. The recommendations in GMC's service bulletin TSB 04-06-01-0291 were ignored. The bulletin states no lengthy service diagnostic is required and outlines the specific requirement for fixing this particular problem which is extremely common problem with these particular transmissions. The technician must perform a thorough fluid exchange using Mobil 1 Synthetic LV ATF HP (Part #19417577 / 19353429). This revised fluid contains new friction modifiers designed to eliminate the shudder. I was quoted a diagnostic fee of nearly $300, and then another $499 fee to drop the pan and then look around at the fluid and magnets in the pan. You guys know this is a problem and has been a common issue with General Motors 8L 90 transmissions. I initially was told when I showed up in the morning they would change the fluid out and it would be in the $400 range. It took until almost 5 o'clock Friday to recommend something outside of your very specific technical bulletin guidance. I asked for my keys back and left very disappointed after having driven four hours to get this service More

by bushman.christopher Verified Customer Verified Customer

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Laura was very helpful . took care of an ongoing issue kept me informed from start to finish you and David have earned a new customer took care of an ongoing issue kept me informed from start to finish you and David have earned a new customer More

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Professional from start to finish helped in dealing with an issue that the original dealer never completed you have a new loyal customer an issue that the original dealer never completed you have a new loyal customer More

by Tjbradyjr Verified Customer Verified Customer

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Great quick experience on an upcoming holiday weekend Everyone was professional and friendly Great experience Everyone was professional and friendly Great experience More

by kaminski77 Verified Customer Verified Customer

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Excellent experience. Great people and they never try to upsell you on any services which brings me back there every time. Great people and they never try to upsell you on any services which brings me back there every time. More

by harmojo55 Verified Customer Verified Customer

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I went there for my 2024 Gmc 1500 having the issues that are unfortunately common for 10l80 transmission. They gave me a rental car for use which was very kind. Laura said the problem was that I had been i are unfortunately common for 10l80 transmission. They gave me a rental car for use which was very kind. Laura said the problem was that I had been in 4wd the last 27k miles which was an untrue assumption. They found nothing wrong but advised to have a premature $700 transmission service. The following day I parked the truck in 2wd and when restarted it was in 4wd. I called Laura 3 times to share information and she has not followed up. Nice friendly place in person but do not expect results. I will not be purchasing another GM product as they do not support known issues with nearly 400 tsb reports on just my version of truck. More

by Tcccmedic Verified Customer Verified Customer

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My truck was giving me issues after it was just repaired at another GMC dealership nearby. I brought it to Starling and they diagnosed it properly and actually fixed the issue. Great dealership for service at another GMC dealership nearby. I brought it to Starling and they diagnosed it properly and actually fixed the issue. Great dealership for service and will return in the future for service. More

by Andrew Verified Customer Verified Customer

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Very clean and easy to deal with. Every one is extremely friendly Very smooth process Every one is extremely friendly Very smooth process More

by ryanpestenski Verified Customer Verified Customer

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