Laura Williams | Page 6

Laura was very informative about the service elements. Great professional service. I recently had my GMC Yukon XL serviced, and I wanted to recognize Laura for the outstanding customer service she provide Great professional service. I recently had my GMC Yukon XL serviced, and I wanted to recognize Laura for the outstanding customer service she provided throughout the entire process. From the moment I arrived, Laura was professional, knowledgeable, and attentive. She took the time to explain the recommended services, answered all of my questions thoroughly, and kept me informed on the status of my vehicle every step of the way. Her communication was excellent, and she made sure I understood what was being done and why. It’s refreshing to work with someone who genuinely cares about the customer experience. Laura’s attention to detail, professionalism, and commitment to customer satisfaction made what could have been a routine service visit into an exceptional one. My Yukon XL was returned on time, the work was completed as promised, and the entire experience exceeded my expectations. Laura is a tremendous asset to the service department, and I would not hesitate to return for future service because of the confidence she inspired. Thank you, Laura, for providing first-class customer service. More

by PETER.PB37 Verified Customer Verified Customer

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Very good all around. Good coffee, good music,clean bathrooms Nice waiting area, Quick service, and Laura was very polite and helpful. Good coffee, good music,clean bathrooms Nice waiting area, Quick service, and Laura was very polite and helpful. More

by JOHNCASSANDRO Verified Customer Verified Customer

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My first time in for service. The Service planner was good. The service required was done as requested. The Service planner was good. The service required was done as requested. More

by kcinevel55 Verified Customer Verified Customer

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In and out -- Quick and. easy. Just still wish they wash the car after the service . Like they used to easy. Just still wish they wash the car after the service . Like they used to More

by marie.hoff0 Verified Customer Verified Customer

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Every time I have gone to Starling, I have had a great experience. Everyone has been helpful from Jack Hine who sold me my car to the service advisors, including Laura Williams. I know I had a different p experience. Everyone has been helpful from Jack Hine who sold me my car to the service advisors, including Laura Williams. I know I had a different person twice before, but I don't remember his name. Sorry! He was great also. More

by sharfagley Verified Customer Verified Customer

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Everything was good. But I have to say the prices for a routine break job are kind outrageous. But I have to say the prices for a routine break job are kind outrageous. More

by SCARNEY1270 Verified Customer Verified Customer

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Laura was very attentive to my needs and I pulled right up and was very pleased that I had a shuttle driver to bring me back to my car when it was completed. Laura had good customer service Communications, up and was very pleased that I had a shuttle driver to bring me back to my car when it was completed. Laura had good customer service Communications, which is Paramount. More

by PATTYVANDYKE Verified Customer Verified Customer

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Laura did a good job making sure that our vehicle was done correctly Laura and All, all the other Service writers are cordial polite and good at their job done correctly Laura and All, all the other Service writers are cordial polite and good at their job More

by MICHAELENNISCONST Verified Customer Verified Customer

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Service department is very accommodating . Not happy that it takes an average of two hours for an oil change Not happy that it takes an average of two hours for an oil change More

by SOFIAMULLEN Verified Customer Verified Customer

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Paid cash for parts then didn’t have the repair done, Laura informed me to return the parts at the parts department, although I paid cash for them, they couldn’t refund me and have to write me a check, s Laura informed me to return the parts at the parts department, although I paid cash for them, they couldn’t refund me and have to write me a check, said accounting wasn’t available on Friday and that they would call me Monday morning. Never received it call on Monday so I reached out and spoke to Cade in the parts department upon speaking to Cade he had no clue when the check should be ready for pickup or any idea of a eta. Wow what a hassle to return parts. More

by NO49 Verified Customer Verified Customer

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