Laurel O'Connor

I recently purchased a new F-150 Lariat from FR Ford and it was time for the first oil change service. I went online earlier in the week and scheduled an appointment for 8:30AM the coming Saturday. Frida it was time for the first oil change service. I went online earlier in the week and scheduled an appointment for 8:30AM the coming Saturday. Friday prior I got a call and was told they no longer did appointments and that was an error on the web page and it was first-come-first served. At their advise, I came it right at opening and was still told it was 2 hours before servicing. I left and came back later in the day only to be told the wait was another 1.5 hours before servicing. I had been a customer of Malloy Ford in Winchester for years and was always able to schedule appointments and get served promptly and efficiently. I went to the financial office and told them I wanted to cancel my EXPENSIVE service contract as my first experience quite frankly sucked. I would think a brand new customer would not have to wait in line with other non-customer folks to service their new Ford vehicle. Anyway, the general manager was able to promptly get my vehicle serviced but only after I complained. I was not rude, I was not unreasonable. When Ms. O'Connor gave me my keys and paperwork, I thanked her and got a "Uh huh" in return. At this point, I'm still considering cancelling the service contract as I don't think I will put enough miles on the vehicle to justify the expense and will probably go back to Malloy for future servicing. First-come-first-serve is not good for new Ford customers when other dealers allow appointments AND you allowed online scheduling obviously in error. More

by Warbirdfan Verified Customer Verified Customer

Report | Print

They always do what they say and when they say. Very courteous and helpful staff. Very courteous and helpful staff. More

by DAVID.L.JOBSON Verified Customer Verified Customer

Report | Print

You can expect nothing but excellence every time you walk into this dealership for service, and this time was no exception! Even for a simple State Inspection work, the level of customer appreciation is bar into this dealership for service, and this time was no exception! Even for a simple State Inspection work, the level of customer appreciation is bar none, STILL the BEST was displayed by the Service Consultant (Ms. Shelley Bailey...and previously, Ms. Laurel,. as well as Mr. Zach O! :) More

by David O. Verified Customer Verified Customer

Report | Print

I forgot I had a 12 inspection and they took me at the last minute on Christmas Eve! last minute on Christmas Eve! More

by joan.ritchie Verified Customer Verified Customer

Report | Print

I have been taking my Ford Escape to Front Royal Ford Service for many years now and quite honestly, I won't go anywhere else! All of the employees in the service department have always been friendly, pr Service for many years now and quite honestly, I won't go anywhere else! All of the employees in the service department have always been friendly, professional and most of all very honest with what is wrong with my car and not trying to sell me something I don't need. Kudos to them!! More

Report | Print

I had zero issues for a first time service customer. They quoted two hours because they were really busy but it was done in half that. They quoted two hours because they were really busy but it was done in half that. More

by rlhicks0 Verified Customer Verified Customer

Report | Print

As usual, excellent service and unusually prompt this time. I was in and out in less than an hour. time. I was in and out in less than an hour. More

by covel648 Verified Customer Verified Customer

Report | Print

All good, no problems. Thanks. All good, no problems. All good, no problems. All good, no problems. Thanks. All good, no problems. All good, no problems. All good, no problems. More

by RHAGA124 Verified Customer Verified Customer

Report | Print

Service department very polite, well organized, and good customer service. Everly taking well care of us and gone above and beyond our ask. customer service. Everly taking well care of us and gone above and beyond our ask. More

by Hartfordjosh Verified Customer Verified Customer

Report | Print

It was a great experience. The pick up and delivery was especially helpful! The driver was courteous and friendly! The pick up and delivery was especially helpful! The driver was courteous and friendly! More

by markbaker4 Verified Customer Verified Customer

Report | Print