Laurel O'Connor
Laurel O'Connor at Front Royal Ford

Laurel O'Connor

Service Advisor

Front Royal Ford

9135 Winchester Rd.
Front Royal, VA 22630

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4.8
141 Reviews
4.8

141 Reviews

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141 Reviews of Laurel O'Connor

July 09, 2025

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Employee Rating

I had a great experience at the dealership! Everyone I interacted with was very nice and not pushy! I did not feel pressured at all to purchase a vehicle. They worked with my budget and I was a More

by CRockwell
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Finance Experience
Recommend Dealer
Yes

June 28, 2025

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They were slow to respond, I needed to call them for any updates, and when I called I had to go through multiple people and a call back before getting an update. More

by jclarkeIV2003
Workmanship
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Service Communication
Recommend Dealer
No

June 25, 2025

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I would recommend the service department. They are great and very knowledgeable and professional. Great service. More

by calanglais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Orndorff, Kristian Andrews

June 16, 2025

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Employee Rating

The PDL service was excellent and something I wish all dealers did when vehicles need servicing. Great price on tires for my Bronco too! More

by seantrad823
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Recommend Dealer
Yes

Other Employees Tagged: Zach Orndorff, Kristian Andrews

June 05, 2025

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Employee Rating

Started off a bit shaky with the repair from the mechanic (Justin or Jason)?service staff and customer service was great. The complaint and 3 stats is towards the shortcut and HORRIBLE repair job on behalf o More

by su.moose17
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Anders, Zach Orndorff , Bryan Anders

June 02, 2025

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Employee Rating

Checked in at 8:00 AM out by 10:00. Was introduced to the service manager, I think he was called J.R. He explained what was going to be done and that it would be taken care of quickly. More

by onemoremarty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Andrews

June 02, 2025

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Employee Rating

The was great to include the drop off and pickup. But warranty work yet to resolved More

by MSGDAVIDRCASTLE62
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

May 19, 2025

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Employee Rating

Both of my experiences with the service department have been excellent. Laurel is courteous and efficient and very pleasant to work with. I plan to continue to bring my vehicle to Front Royal Ford for serv More

by bob.craighill64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 17, 2025

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Employee Rating

I have been using this dealer and it predicessor (Shenandoah Ford) since I moved to this area. Service has always been great. I also bought 2 cars from them. I am more than happy with them. More

by covel648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Orndorff, Kristian Andrews

May 05, 2025

Dealership Rating
Employee Rating

Thanks and Great Job by all personnel at Front Royal Ford. Answered all of our questions... More

by william.bergmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Orndorff, Kristian Andrews

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