Laurel O'Connor

Started off a bit shaky with the repair from the mechanic (Justin or Jason)?service staff and customer service was great. The complaint and 3 stats is towards the shortcut and HORRIBLE repair job on behalf o (Justin or Jason)?service staff and customer service was great. The complaint and 3 stats is towards the shortcut and HORRIBLE repair job on behalf of the mechanic - who unfortunately tarnishes the reputation of Ford and the Front Royal dealership. Had we not checked the work and been adamant that there was a defective part before we left the dealership, we would have been in a pickle as we live full-time on the road in our RV and our truck is part of our home. We were blessed Laurel and Bryan, the Service manager stepped in and took care of us. Shout out to Zach as well who stepped in when we first came by to pickup our truck and realized how frustrated and upset we were on the poor repair work....he went out and brought our truck back to the service dept. FIVE STARS FOR THEM!!! Thank you, Thank you, Thank you!!! More

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Checked in at 8:00 AM out by 10:00. Was introduced to the service manager, I think he was called J.R. He explained what was going to be done and that it would be taken care of quickly. Was introduced to the service manager, I think he was called J.R. He explained what was going to be done and that it would be taken care of quickly. I also spoke with a lady at the counter (I don’t remember her name} that was also very pleasant and helpful. Overall, the experience was pleasant. The waiting area was comfortable and quiet. More

by onemoremarty Verified Customer Verified Customer

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The was great to include the drop off and pickup. But warranty work yet to resolved But warranty work yet to resolved More

by MSGDAVIDRCASTLE62 Verified Customer Verified Customer

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Both of my experiences with the service department have been excellent. Laurel is courteous and efficient and very pleasant to work with. I plan to continue to bring my vehicle to Front Royal Ford for serv been excellent. Laurel is courteous and efficient and very pleasant to work with. I plan to continue to bring my vehicle to Front Royal Ford for service. More

by bob.craighill64 Verified Customer Verified Customer

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I have been using this dealer and it predicessor (Shenandoah Ford) since I moved to this area. Service has always been great. I also bought 2 cars from them. I am more than happy with them. (Shenandoah Ford) since I moved to this area. Service has always been great. I also bought 2 cars from them. I am more than happy with them. More

by covel648 Verified Customer Verified Customer

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Thanks and Great Job by all personnel at Front Royal Ford. Answered all of our questions... Ford. Answered all of our questions... More

by william.bergmann Verified Customer Verified Customer

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Always great timely service, and good communication. Advisors are always friendly and helpful at drop off and pick up. Advisors are always friendly and helpful at drop off and pick up. More

by timothy.whittaker Verified Customer Verified Customer

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The Front Royal Ford service department is efficient, helpful, and friendly. We like them so much that we drive almost 30 miles for their service. helpful, and friendly. We like them so much that we drive almost 30 miles for their service. More

by David.golden Verified Customer Verified Customer

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Ordered parts three or four days ago haven’t got them in yet so when they do the job, I will rate the service yet so when they do the job, I will rate the service More

by holsinger06 Verified Customer Verified Customer

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Laurel has always been very helpful with what ever the reason that I've been to the dealership. reason that I've been to the dealership. More

by TDEMASI57 Verified Customer Verified Customer

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