Laurel O'Connor

Zac and his team always deliver and the communication is incredible. Thank you all for the great service. incredible. Thank you all for the great service. More

by Tony Kayal Verified Customer Verified Customer

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They are great. Very professional and take care of my truck like it is there own vehicle. Very professional and take care of my truck like it is there own vehicle. More

by tim.reedy Verified Customer Verified Customer

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Always enjoy our experience at Front Royal Ford. Their team, both in Sales, Service, and Parts, is solution-oriented and professional. Their team, both in Sales, Service, and Parts, is solution-oriented and professional. More

by sowens4 Verified Customer Verified Customer

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I recently took my Ford F-150 in for service at Front Royal Ford. As always, I was in and out quickly, I needed some additional parts and was given the information to be able to select the parts that I Royal Ford. As always, I was in and out quickly, I needed some additional parts and was given the information to be able to select the parts that I needed at the best price. Alwarys a pleasant experience dealing with Front Royal Ford. More

by Dennis P. Verified Customer Verified Customer

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Great experience! !! Laurel was awesome explaining everything. I will definitely be back for future services. !! Laurel was awesome explaining everything. I will definitely be back for future services. More

by UNCPUN Verified Customer Verified Customer

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I had a great experience at the dealership! Everyone I interacted with was very nice and not pushy! I did not feel pressured at all to purchase a vehicle. They worked with my budget and I was a Everyone I interacted with was very nice and not pushy! I did not feel pressured at all to purchase a vehicle. They worked with my budget and I was able to leave with the car that I wanted and did not have to settle. My salesman Glenn was fantastic! I highly recommend purchasing a vehicle from them! More

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They were slow to respond, I needed to call them for any updates, and when I called I had to go through multiple people and a call back before getting an update. updates, and when I called I had to go through multiple people and a call back before getting an update. More

by jclarkeIV2003 Verified Customer Verified Customer

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I would recommend the service department. They are great and very knowledgeable and professional. Great service. They are great and very knowledgeable and professional. Great service. More

by calanglais Verified Customer Verified Customer

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The PDL service was excellent and something I wish all dealers did when vehicles need servicing. Great price on tires for my Bronco too! dealers did when vehicles need servicing. Great price on tires for my Bronco too! More

by seantrad823 Verified Customer Verified Customer

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Started off a bit shaky with the repair from the mechanic (Justin or Jason)?service staff and customer service was great. The complaint and 3 stats is towards the shortcut and HORRIBLE repair job on behalf o (Justin or Jason)?service staff and customer service was great. The complaint and 3 stats is towards the shortcut and HORRIBLE repair job on behalf of the mechanic - who unfortunately tarnishes the reputation of Ford and the Front Royal dealership. Had we not checked the work and been adamant that there was a defective part before we left the dealership, we would have been in a pickle as we live full-time on the road in our RV and our truck is part of our home. We were blessed Laurel and Bryan, the Service manager stepped in and took care of us. Shout out to Zach as well who stepped in when we first came by to pickup our truck and realized how frustrated and upset we were on the poor repair work....he went out and brought our truck back to the service dept. FIVE STARS FOR THEM!!! Thank you, Thank you, Thank you!!! More

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