Patricia Terrazas

I worked with Jared back in April to trade my vehicle in & get into a new one. He was amazing to work with, he kept me informed the entire time I was there, answered any questions I had & even helped me cle & get into a new one. He was amazing to work with, he kept me informed the entire time I was there, answered any questions I had & even helped me clean my old vehicle out! I will always recommend him to anybody looking to purchase a new or used vehicle! More

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I had an outstanding experience at Front Royal Ford from start to finish. The entire team was welcoming, professional, and genuinely focused on making the car-buying process easy and stress-free. They took start to finish. The entire team was welcoming, professional, and genuinely focused on making the car-buying process easy and stress-free. They took the time to answer all of my questions, explained every detail clearly, and never made me feel pressured. Their customer service is truly exceptional. Everyone was knowledgeable, honest, and treated me with kindness and respect. It’s clear that they value their customers and work hard to build lasting relationships, not just make a sale. The dealership is clean, well-organized, and has a great selection of vehicles. The entire process was smooth, transparent, and efficient. I left feeling confident that I had made the right decision. If you’re looking for a dealership that is trustworthy, professional, and truly cares about its customers, I highly recommend Front Royal Ford. Thank you to the entire team for such a wonderful experience—I will definitely be recommending you to my family and friends and will gladly return for future vehicle purchases. More

by pattytg01 Verified Customer Verified Customer

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Overall visit was good , however I'd wish they would have scheduling for oil changes and inspections. I do appreciate the first time free oil chamge and life time inspection with buying a new car. There es scheduling for oil changes and inspections. I do appreciate the first time free oil chamge and life time inspection with buying a new car. There estimate on waiting time was accurate so can't really say anything off overall. Fair, friendly and on time. Recommend them to anyone lookn for oil change and inspection but have 2 to 3 hrs to wait. More

by Slotnut Verified Customer Verified Customer

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Bought a 2026 Ford Maverick in May 2026. Salesman John Sharp was awesome . The whole team was awesome. I was out with my purchase in 2 hours. In 2 weeks following my purchase had a recall Salesman John Sharp was awesome . The whole team was awesome. I was out with my purchase in 2 hours. In 2 weeks following my purchase had a recall on the 2026 Ford Maverick. Do Not Drive Recall in the Service Department Zack Ordoff was awesome. Customer service was great. Thank you for such a awesome team at this dealership. More

by trudyfoster Verified Customer Verified Customer

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My wife & I enjoyed our day picking out a new vehicle. Special Thanks to Matt the Beard. Special Thanks to Matt the Beard. More

by kes4joes Verified Customer Verified Customer

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Great Service Department and technicians and always pleased with the service done on our vehicles. pleased with the service done on our vehicles. More

by chief21 Verified Customer Verified Customer

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Small town feel with high customer and service quality standards. Appreciate the parts and service team. They take pride in their work and company/products. standards. Appreciate the parts and service team. They take pride in their work and company/products. More

by william Verified Customer Verified Customer

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I recently purchased a new F-150 Lariat from FR Ford and it was time for the first oil change service. I went online earlier in the week and scheduled an appointment for 8:30AM the coming Saturday. Frida it was time for the first oil change service. I went online earlier in the week and scheduled an appointment for 8:30AM the coming Saturday. Friday prior I got a call and was told they no longer did appointments and that was an error on the web page and it was first-come-first served. At their advise, I came it right at opening and was still told it was 2 hours before servicing. I left and came back later in the day only to be told the wait was another 1.5 hours before servicing. I had been a customer of Malloy Ford in Winchester for years and was always able to schedule appointments and get served promptly and efficiently. I went to the financial office and told them I wanted to cancel my EXPENSIVE service contract as my first experience quite frankly sucked. I would think a brand new customer would not have to wait in line with other non-customer folks to service their new Ford vehicle. Anyway, the general manager was able to promptly get my vehicle serviced but only after I complained. I was not rude, I was not unreasonable. When Ms. O'Connor gave me my keys and paperwork, I thanked her and got a "Uh huh" in return. At this point, I'm still considering cancelling the service contract as I don't think I will put enough miles on the vehicle to justify the expense and will probably go back to Malloy for future servicing. First-come-first-serve is not good for new Ford customers when other dealers allow appointments AND you allowed online scheduling obviously in error. More

by Warbirdfan Verified Customer Verified Customer

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The dealership was awesome. Chris was a very helpful salesman. Most of our communication was through text because of my job. It doesn’t allow me to talk on the phone as much as Chris was a very helpful salesman. Most of our communication was through text because of my job. It doesn’t allow me to talk on the phone as much as I would like to because of my work being so intense. The only time I actually talk to him is when I signed the papers to get the truck I like this Ford hybrid I’ve never had one before, but I’m learning to love it. I hope Chris stays there because I will continue to use him as my salesman and recommend him to many others. Good job Chris. More

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Very good dealership with beautiful people. I am very staisfied how they help me in getting a car of my choice. Specially Mr.Tony he helped me out of the way to sort out the finacial matter w I am very staisfied how they help me in getting a car of my choice. Specially Mr.Tony he helped me out of the way to sort out the finacial matter with the bank. More

by arslanaviator35 Verified Customer Verified Customer

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