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Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
114 Reviews
4.8

114 Reviews

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114 Reviews of Lauren Fusaro

September 14, 2025

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Employee Rating

When I have a appt. They are always on time will have back on the road as soon as possible More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Berenguer, Thomas Hackett, Dylan Abell, Jaime GarciaMuniz, Jason Gasiunas, Judy Deems

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Sep 14, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback, Bob! We’re glad to hear our team keeps your appointments on time and gets you back on the road quickly. We truly appreciate your support! 🚗✨

September 13, 2025

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Employee Rating

The team at DCH are customer focused Avi, Josh and Dylan made the buying experience seamless From sales, service to parts DCH has got you covered No need to look further DCH is the best option More

by david.winderbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Abell, Joshua Johns, Andrew Bartko

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Sep 13, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing this wonderful feedback! We’re so glad to hear Avi, Josh, and Dylan made your experience seamless. It means a lot to know our sales, service, and parts teams are all delivering the level of care you deserve. We truly appreciate your recommendation and look forward to serving you again!

September 10, 2025

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Employee Rating

Always a pleasure Nope, I'm not a writer Nope Nope Nope Nope Nope Nope Nope More

by MFAL
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Sep 10, 2025

DCH Wappingers Falls Toyota responded

It’s always a pleasure to serve you and we appreciate your continued support.

September 10, 2025

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Fast service staff was courteous and friendly. Easy to get an appointment they let me know what was going on More

by RJV714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 10, 2025

DCH Wappingers Falls Toyota responded

We’re happy to hear you had a smooth experience with our team and appreciated the fast, friendly service. Thank you for choosing us, and we look forward to helping you again!

September 06, 2025

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I purchased a used RAV4 and have returned for service despite the distance because the service team is so fantastic. Friendly, professional and efficient! More

by Amorrison25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Judy Deems

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Sep 06, 2025

DCH Wappingers Falls Toyota responded

Thank you for your loyalty and kind words! We’re thrilled to hear that our service team makes the trip worthwhile with their friendly, professional, and efficient care. We truly appreciate your trust and look forward to seeing you again!

September 05, 2025

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Employee Rating

The team at DCH especially Lauren, provided me with excellent customer service with clear communication. More

by Testerman90a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Sep 05, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing! We’re thrilled to hear that Lauren and the team at DCH provided you with excellent service and clear communication. We’ll be sure to pass along your kind words!

September 05, 2025

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Employee Rating

Did not complete all the requested work and created a huge inconvenience for me because now I need to find time to drop the car off and leave it there again. They managed to come up with $1000 of work ne More

by Brenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 05, 2025

DCH Wappingers Falls Toyota responded

Brenna, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

August 26, 2025

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Employee Rating

Everything went really good The staff was always there helping me and letting me know what’s going on with my car More

by LENYN20006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jaime GarciaMuniz, Jason Gasiunas, Mathew Rivera, Judy Deems

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Aug 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear everything went smoothly and that our team kept you informed throughout the process. We appreciate your trust and look forward to assisting you again in the future!

August 26, 2025

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Employee Rating

Great service great people: The associates I dealt with were pleasant. I would recommend the place More

by piinkdiamondz221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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Aug 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad you had a great experience with our team and truly appreciate your recommendation. We look forward to serving you again!

August 22, 2025

Dealership Rating
Employee Rating

Very smooth & easy Very friendly & quick It was very very very very good More

by Eesh08
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Aug 23, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great review! We're happy to hear your experience was smooth, quick, and friendly. We truly appreciate your support and look forward to seeing you again.

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