Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro | Page 24

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
307 Reviews
4.8

307 Reviews

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307 Reviews of Lauren Fusaro

May 22, 2025

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Employee Rating

Very friendly and accommodating took care of my issue right away and I didn't even have an appointment very happy More

by impalass1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

May 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind review! We're so glad we could take care of your issue promptly, even without an appointment. Your satisfaction means a lot to us and we’re happy to help anytime.

May 21, 2025

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Joshua was great, my oil changed was done quickly and he made sure I was out way before the time I needed to leave by. Everyone is always very nice More

by JJP0722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're glad Joshua took such good care of you and got you out on time. We appreciate your kind words and look forward to seeing you again.

May 20, 2025

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I brought my car for a few items too complete and from the moment I drove in. I was treated with kindness and utmost appreciation for being there.. i would definitely return for servicing of my vehicle. More

by buzzonetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad you felt welcomed and appreciated from the moment you arrived. It's wonderful to hear that your service visit went smoothly, and we truly look forward to seeing you again for any future needs!

May 14, 2025

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greedy dealership. service is usually good, hard to get appt at times .Unable to solve information system problems that have lingered since ownership. Answer Toyota More

by robert
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler

May 15, 2025

DCH Wappingers Falls Toyota responded

Robert, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

May 13, 2025

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Professional, courteous, honest staff members who provide an exceptional level of service for their customers. More

by Martymarconn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that our team provided you with professional, courteous, and honest service. It's our goal to make every experience exceptional.

May 09, 2025

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Lauren was amazing! Super helpful and fast service, everyone was excellent. This was my first service and I was thoroughly impressed. More

by joseph.wojciechowski
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for the kind words! We're thrilled to hear your first service experience was a great one, and that Lauren and the team made such a positive impression. We look forward to continuing to provide you with excellent service!

May 08, 2025

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Employee Rating

Great to work with the team for the purchase and first service on the car. I especially enjoyed the efficiency of the servicing of the vehicle. More

by Pvakirtz
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

May 08, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're glad to hear you had a smooth experience with both your purchase and first service. It’s wonderful to know you appreciated the efficiency of our service team. We look forward to seeing you again!

April 12, 2025

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They were so friendly feel like home when I take my car there. Nice business place. They do good work and my car More

by rashawn.gooden02
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 14, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear you feel at home when visiting us. It means a lot to know you trust us with your car and appreciate the work we do. We look forward to welcoming you back!

April 11, 2025

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Employee Rating

On the day of the service, I had a coupon which I forgot to mention at the time of the service was being performed. My take-in person also failed to ask me if I had any coupons. When I arrived home, half More

by Pritam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback, and we're sorry for the inconvenience you experienced. We strive to make every interaction as smooth as possible, and we understand how frustrating it can be when things don’t go as planned. We'll pass your suggestion along to our team to improve our service in the future. Please feel free to reach out to us directly so we can verify if the credit was applied to your next service and ensure that you're taken care of. We truly appreciate your business and hope to serve you again soon!

April 10, 2025

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Employee Rating

Long time customer. TX. I liked the video tour of the tires, brakes, oil change & rotation More

by Pappaslouis77
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Apr 10, 2025

DCH Wappingers Falls Toyota responded

Thank you for being a loyal customer! We're so glad you liked the video tour of the tire, brake, oil change, and rotation services. It's great to hear that you found it helpful! We always aim to provide transparency and keep you informed. We appreciate your continued trust in us and look forward to serving you again soon!

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