Lauren Fusaro | Page 24

Great customer service and very quick process! Everything was done on the dealers end in one day and I was able to get my car immediately with no hassle!! Amazing experience! Everything was done on the dealers end in one day and I was able to get my car immediately with no hassle!! Amazing experience! More

by Sarahraec17 Verified Customer Verified Customer

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Lauren was very professional and courteous She assisted me in getting a appointment Lauren called promptly with the results of the inspection and trouble shooting a problem with the monitors I appreciate me in getting a appointment Lauren called promptly with the results of the inspection and trouble shooting a problem with the monitors I appreciated Lauren follow up and her assistance More

by REBBIGHAUSEN Verified Customer Verified Customer

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I just had my brakes done last year including the rotors. In your inspection you wrote brakes need attention soon. That’s xxxxxxxx they were just done and have very few miles on them. Trust is gone when it c In your inspection you wrote brakes need attention soon. That’s xxxxxxxx they were just done and have very few miles on them. Trust is gone when it comes to your service department More

by Dmahoney Verified Customer Verified Customer

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Ms. Lauren was very nice to me. She is very proficient. I was extremely happy with her due to her professionalism. I was extremely happy with her due to her professionalism. More

by Veliamcg Verified Customer Verified Customer

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This dealership is fantastic. The staff is friendly and honest. It wasn’t the closest dealer to my house but it was worth the trip. The staff is friendly and honest. It wasn’t the closest dealer to my house but it was worth the trip. More

by Ahmedkhalil2000 Verified Customer Verified Customer

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Is very good atencion y amabilidad del personal y el servicio personal es muy amable y atento servicio personal es muy amable y atento More

by pedro85calderon Verified Customer Verified Customer

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Went for a simple oil change and NYS inspection and was told it would be 90 minutes. Agreed to a "30,000 mile mainteance package". There were no issues with the vechle as seen in the health reports. Fou told it would be 90 minutes. Agreed to a "30,000 mile mainteance package". There were no issues with the vechle as seen in the health reports. Four hours later (so 2 1/2 hours longer than committted) was handed a $1,261 bill of which $780+ was in labor fees. When I questioned the expense I was rudely responded to. I checked my manual which clearly stated there is no suggested 30,000 mile maintenance that tied to what was performed. More

by royjwood3 Verified Customer Verified Customer

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I was there for a NYS Inspection (free because I had purchased the car there) which happens to be registered in my husband’s name. I had made the appt weeks in advance, but when I showed up was told th purchased the car there) which happens to be registered in my husband’s name. I had made the appt weeks in advance, but when I showed up was told that the “machine” was down, and I would have to come back the next day. I returned for the second appointment, gave Lauren my name (and noted that it was not the surname in the database) and phone number, and reminded her that I would be waiting in the assigned area. Two hours later, I was still there. Then my husband checked HIS text messages (he was home, 20 miles away), and there was one from the dealership which he then forwarded to me. As is typically the case, there were recommended repairs totaling hundreds of dollars which I declined, but the car had passed inspection. I went to Lauren and complained why I had not been found in the waiting area or at least communicated with. She gave me “attitude” and said she would have the car brought around. I went back to the waiting area, waited another 10 minutes … still no car. I went to her desk and said I would wait there for my car. She went to the repair area to find my car, and after another wait, my car was finally brought around and she gave me the paperwork showing a passed inspection. More

by Pat Grove Verified Customer Verified Customer

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Quick work, efficient and the price was reasonable for the amount of work that was done. the amount of work that was done. More

by BUTWIN Verified Customer Verified Customer

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I want to thank DCH for the exceptional service and particularly Lauren Fusaro helping me with the process. She kept me up to date while waiting and made the day more pleasant! She's a sweet heart! Tha particularly Lauren Fusaro helping me with the process. She kept me up to date while waiting and made the day more pleasant! She's a sweet heart! Thanks again DCH!! Jim Inglis More

by JMINGLIS Verified Customer Verified Customer

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