Lauren Fusaro | Page 2

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re so glad to hear Lauren continues to provide honest, attentive service and makes you feel remembered and cared for. We truly appreciate your loyalty and support!

DCH Wappingers Falls Toyota responded

Dear jellybellythehammy, My name is Lee Burns, and I am the General Manager at DCH Wappingers Falls Toyota. Thank you for bringing this matter to our attention. We take concerns like this very seriously. We have attempted to contact you twice to address this situation and work toward a resolution but have not yet been able to connect. Please reach out to me directly at (845) 296-4268 at your earliest convenience so we can discuss this further. I look forward to speaking with you soon.

DCH Wappingers Falls Toyota responded

Thank you for your honest feedback. We’re glad you appreciate the free inspection and veteran discount, and we truly value your long-time loyalty. We’re sorry your experiences have been mixed and will continue working to improve.

DCH Wappingers Falls Toyota responded

Thank you so much for your thoughtful and heartfelt feedback. We’re truly honored to have earned your trust and are glad to hear that your experiences with DCH Wappingers Falls Toyota have been consistently positive. It means a great deal to know our team takes the time to clearly explain your options, provide honest recommendations, and keep you comfortable and informed throughout your visit. We’re especially happy we could help with those panels and save you an extra trip. Your loyalty and recommendation mean everything to us, and we look forward to continuing to take great care of you in the years to come.

DCH Wappingers Falls Toyota responded

Lionel, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear your oil change and tune-up were completed quickly and that we were able to fix your light as well. We appreciate your support and look forward to seeing you again for your next service visit!

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad you enjoyed the welcoming environment and had a great experience with our team. We truly appreciate your support.

DCH Wappingers Falls Toyota responded

Thanks for the great review! We’re glad to hear your visit was quick, easy, and on time. It’s great to know you enjoyed the clean waiting area and amenities as well. We appreciate your support and look forward to seeing you again!

DCH Wappingers Falls Toyota responded

Thank you, Florence, for sharing your experience! We're thrilled to hear that Michelle provided such excellent service and made a positive impression. We'll be sure to pass along your kind words—she'll be delighted to know how much you appreciated her!

DCH Wappingers Falls Toyota responded

Hi Tom, thank you for your feedback! We're glad to hear that check-in, check-out, and the video inspection went smoothly and efficiently. We appreciate your support and look forward to serving you again!