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Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
291 Reviews
4.8

291 Reviews

Write a Review

291 Reviews of Lauren Fusaro

July 21, 2026

Dealership Rating
Employee Rating

Respectful. Attention to concerns. Flexible with scheduling. Professional. Technical issues resolved. Continuous update on progress. More

by BEAULIEUNANCY65
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Jul 22, 2026

DCH Wappingers Falls Toyota responded

Thank you for your thoughtful review! We're pleased to hear our team treated you with respect, addressed your concerns, kept you informed throughout the process, and resolved your vehicle's technical issues. We appreciate your support and look forward to serving you again!

July 21, 2026

Dealership Rating
Employee Rating

Great experience getting my oil change here! The team was friendly, professional, especially Lauren - my car care coordinator, and had my car back to me faster than expected. Appreciated the cle More

by REDMEN19
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Jul 22, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We're so glad Lauren and our team provided friendly, professional service and got you back on the road quickly. We appreciate your support and look forward to seeing you at your next visit!

July 21, 2026

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Employee Rating

Laureen has provided excellent customer service every time I have been there and is always so please t More

by CFED42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 22, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We're delighted to hear Laureen has consistently provided excellent customer service and is always so pleasant to work with. We truly appreciate your support and look forward to seeing you again!

July 19, 2026

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Employee Rating

The video inspection report is appreciated Attention to customer service is key Keep it up! More

by lenape26
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Jul 19, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We're glad you found the video inspection report helpful and appreciate your kind words about our customer service. Thank you for your support and we look forward to seeing you again!

July 16, 2026

Dealership Rating
Employee Rating

They keep you highly informed of what’s going on and send you an awesome video to let you see what’s going on and what they might have done. More

by Rsauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 16, 2026

DCH Wappingers Falls Toyota responded

Thank you for your great review! We're glad you appreciated the communication and service video updates. Keeping our customers informed every step of the way is important to us, and we appreciate your feedback!

July 15, 2026

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Employee Rating

I am very satisfied with the maintenance, which was completed in one hour. The service fee is very reasonable. More

by yynngio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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Jul 15, 2026

DCH Wappingers Falls Toyota responded

Thank you for your review! We’re glad to hear you were satisfied with the quick service and reasonable pricing. We appreciate your trust and look forward to providing you with excellent service again in the future!

July 09, 2026

Dealership Rating
Employee Rating

Very helpful and mad it easy for me to schedule my appointment. Car was taken in right away and serviced quickly. Also notified me of all the work that was done as well as what they inspected. More

by SCOTTCONNERS44
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Jul 09, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We're glad to hear scheduling your appointment was easy and that your vehicle was taken in right away. It's great to know our team kept you informed throughout the service process and got you back on the road quickly. We appreciate your support and look forward to seeing you again!

July 08, 2026

Dealership Rating
Employee Rating

The dealership was very busy, but everyone was kind, helpful & took care to give detailed explanations on my car's service More

by RNSAVINO
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Jul 09, 2026

DCH Wappingers Falls Toyota responded

Thank you for your thoughtful review! We're glad to hear that, even during a busy time, our team provided kind, helpful service and took the time to explain everything clearly. We appreciate your patience and trust, and we look forward to assisting you again!

July 06, 2026

Dealership Rating
Employee Rating

Great customer service! Always greeted with a smile. Work is thorough by mechanics. Good bye More

by latinamia
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Jul 06, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We're glad you enjoy our friendly customer service and that our team has provided thorough, quality work. We truly appreciate your support and look forward to seeing you again!

July 03, 2026

Dealership Rating
Employee Rating

Unlikely to recommend, unlikely to use agai Unlikely to recommend, unlikely to use again. Wasn't a great experience buying the car and continue to have hiccups with service. More

by Jacob.martinko
Recommend Dealer
No

Other Employees Tagged: Lauren Fusaro

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Jul 04, 2026

DCH Wappingers Falls Toyota responded

Jacob, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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