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Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
298 Reviews
4.8

298 Reviews

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298 Reviews of Lauren Fusaro

August 11, 2026

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Employee Rating

Too long waiting time for an oil change and tire rotation, 2hrs and 20 minutes More

by KOMMUTATOR
Recommend Dealer
No

Other Employees Tagged: Lauren Fusaro

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Aug 11, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

August 05, 2026

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Employee Rating

Hassle free The overall experience was very hassle free. Showed up, got the work done, scheduled the next appointment, and went home More

by Lpe702
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Aug 05, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad your entire visit was hassle-free, from getting the work completed to scheduling your next appointment. We appreciate your business and look forward to seeing you again!

August 04, 2026

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Thorough job done, excellent communication through out process The description of services and pics are very helpful More

by EILEENIRISH
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Aug 04, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad you appreciated the thorough service and clear communication throughout the process. It's great to hear the detailed service information and photos were helpful as well. We appreciate your trust in our team!

August 02, 2026

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I asked them to replace the license plate screws that came with the car when I purchased it because they are rusting. However, they just handed me the screws instead of replacing them. More

by HEATHERFIDLER
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Aug 03, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We apologize that the license plate screws were not replaced as requested during your visit. We appreciate you bringing this to our attention and will share your comments with our service team so we can provide a better experience in the future.

July 31, 2026

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Just brought my new tundra in for its 10,000 mile checkup everything was good May perform the maintenance work and a recall issue and a timely matter is in and out in a couple hours Lauren and service was ve More

by JD703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Sinapi, Dylan Abell, Andrew Bartko

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Aug 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for your continued trust! We're glad Lauren kept you informed and made your Tundra's service visit efficient and convenient. We also appreciate your kind words for Melissa Sinapi and your confidence in recommending our team to friends. Your loyalty and support mean a great deal to us!

July 29, 2026

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terrible experience. she dismissed my concerns as not being their fault when it ultimately was and i had to have another toyota dealership repair the damage caused by DCH More

by ANTONIA.VITALE
Recommend Dealer
No

Other Employees Tagged: Lauren Fusaro

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Jul 30, 2026

DCH Wappingers Falls Toyota responded

Antonia, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

July 24, 2026

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Employee Rating

They took advantage of me and charged me an extra $500. Absolute scam of a place. Actively telling everyone to avoid this place More

by Chiaramarrello
Recommend Dealer
No

Other Employees Tagged: Lauren Fusaro

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Jul 24, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

July 21, 2026

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Employee Rating

Respectful. Attention to concerns. Flexible with scheduling. Professional. Technical issues resolved. Continuous update on progress. More

by BEAULIEUNANCY65
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Jul 22, 2026

DCH Wappingers Falls Toyota responded

Thank you for your thoughtful review! We're pleased to hear our team treated you with respect, addressed your concerns, kept you informed throughout the process, and resolved your vehicle's technical issues. We appreciate your support and look forward to serving you again!

July 21, 2026

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Employee Rating

Great experience getting my oil change here! The team was friendly, professional, especially Lauren - my car care coordinator, and had my car back to me faster than expected. Appreciated the cle More

by REDMEN19
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Jul 22, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We're so glad Lauren and our team provided friendly, professional service and got you back on the road quickly. We appreciate your support and look forward to seeing you at your next visit!

July 21, 2026

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Employee Rating

Laureen has provided excellent customer service every time I have been there and is always so please t More

by CFED42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 22, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We're delighted to hear Laureen has consistently provided excellent customer service and is always so pleasant to work with. We truly appreciate your support and look forward to seeing you again!

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