Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
262 Reviews
4.8

262 Reviews

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262 Reviews of Lauren Fusaro

June 11, 2026

Dealership Rating
Employee Rating

Friendly,efficient, good communication It was easy to book an appointment through the Toyota app. I like the video the mechanic sends to me explaining his findings. More

by NRAMI55
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Jun 11, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We're delighted to hear you found the process friendly, efficient, and easy to navigate through the Toyota app. It's great to know you appreciate the technician videos explaining their findings. Clear communication and convenience are important to us, and we're glad you had a positive experience!

June 08, 2026

Dealership Rating
Employee Rating

It was ok not any better than any other dealership It was nothing that would set this dealership apart from any other. Service people were professional but not pleasant etc. More

by jason_henry
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Jun 08, 2026

DCH Wappingers Falls Toyota responded

Thank you, Jason, for your feedback. We appreciate you taking the time to share your experience. While we're glad you found our service team professional, we're sorry to hear we did not leave a stronger impression. Your comments are valuable and will help us continue working to improve the experience we provide to every customer. We hope to have the opportunity to serve you again in the future.

June 03, 2026

Dealership Rating
Employee Rating

Always Professional and friendly service. They go above and beyond to accommodate our needs where necessary. More

by PUPPEELOVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Abell , Steven Serino- Sales FIVE STARS!!!

Jun 04, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We're delighted to hear our team consistently provides professional and friendly service. Going above and beyond for our customers is always our goal, and we truly appreciate your support and trust in us.

June 03, 2026

Dealership Rating
Employee Rating

Very easy to make an appointment and they keep you informed on what your car needs if anything. The car was ready in the time that they stated. More

by burnsmoose
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Jun 03, 2026

DCH Wappingers Falls Toyota responded

Thank you for your great review! We're glad scheduling your appointment was easy and that our team kept you informed throughout the service process. Providing timely, transparent service is important to us, and we're pleased your vehicle was ready as promised. We appreciate your support!

June 02, 2026

Dealership Rating
Employee Rating

I had a great experience with the service department. Lauren was fantastic from start to finish. She was friendly, professional, kept me updated throughout the process, and made everything easy and stres More

by Ria S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2026

DCH Wappingers Falls Toyota responded

Hi Ria, thank you for your wonderful review! We're delighted to hear Lauren and Lazaro provided such an exceptional service experience. Keeping our customers informed and confident in their vehicle's care is always our goal, and we're glad their communication, professionalism, and attention to detail made a lasting impression. We truly appreciate your recommendation and look forward to serving you again!

May 22, 2026

Dealership Rating
Employee Rating

Pleasant sitting area. .. coffee was good..lauren jept me informed All staff were kind and helpful More

by LISA53598
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

May 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for the kind review! We’re so glad you enjoyed the waiting area and coffee, and that Lauren kept you informed throughout your visit. We truly appreciate your kind words about our staff and look forward to seeing you again!

May 22, 2026

Dealership Rating
Employee Rating

The service department is always on time. Everyone is helpful and polite. The place is immaculate. More

by ANNHOFFMANKENDRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We’re so glad to hear our service department continues to provide timely, helpful, and polite service. We truly appreciate your kind words about our facility and look forward to serving you again!

May 21, 2026

Dealership Rating
Employee Rating

Did a great job . Give this guy a raise. Super car sales man! Fresh ride More

by Usadrains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2026

DCH Wappingers Falls Toyota responded

Thank you for the awesome review! We’re thrilled to hear you had such a great experience. We’ll be sure to pass along your kind words to the team. Enjoy your fresh ride, and thank you for choosing us!

May 20, 2026

Dealership Rating
Employee Rating

Provided requested service in a timely manner. Provided requested service in a timely manner. Service was friendly, fair, and comfortable waiting area. More

by Allysha222
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

May 21, 2026

DCH Wappingers Falls Toyota responded

Allysha, thank you for your feedback! We’re glad to hear your service was completed in a timely manner and that you found our team friendly and fair. It’s also great to know you were comfortable in our waiting area. We truly appreciate your support.

May 18, 2026

Dealership Rating
Employee Rating

I've been working with Lauren for the past couple of years and all I get from her is 5 stars level of service. I'm a very happy customer. More

by fuseche70
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

May 18, 2026

DCH Wappingers Falls Toyota responded

Thank you for your loyalty and kind words! We’re so glad Lauren has consistently provided you with 5-star service over the years. We truly appreciate your support and look forward to continuing to serve you!

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