Friendly,efficient, good communication It was easy to
book an appointment through the Toyota app. I like the video the mechanic sends to me explaining his findings.
book an appointment through the Toyota app. I like the video the mechanic sends to me explaining his findings.
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by NRAMI55
Verified Customer
Verified Customer
Other Employees Tagged:
Lauren Fusaro
Jun 11, 2026 -
DCH Wappingers Falls Toyota responded
Thank you for your kind review! We're delighted to hear you found the process friendly, efficient, and easy to navigate through the Toyota app. It's great to know you appreciate the technician videos explaining their findings. Clear communication and convenience are important to us, and we're glad you had a positive experience!
It was ok not any better than any other dealership It was
nothing that would set this dealership apart from any other. Service people were professional but not pleasant etc.
nothing that would set this dealership apart from any other. Service people were professional but not pleasant etc.
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by jason_henry
Verified Customer
Verified Customer
Other Employees Tagged:
Lauren Fusaro
Jun 08, 2026 -
DCH Wappingers Falls Toyota responded
Thank you, Jason, for your feedback. We appreciate you taking the time to share your experience. While we're glad you found our service team professional, we're sorry to hear we did not leave a stronger impression. Your comments are valuable and will help us continue working to improve the experience we provide to every customer. We hope to have the opportunity to serve you again in the future.
Always Professional and friendly service.
They go above and beyond to accommodate our needs where necessary.
They go above and beyond to accommodate our needs where necessary.
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by PUPPEELOVE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dylan Abell
, Steven Serino- Sales FIVE STARS!!!
Jun 04, 2026 -
DCH Wappingers Falls Toyota responded
Thank you for your kind review! We're delighted to hear our team consistently provides professional and friendly service. Going above and beyond for our customers is always our goal, and we truly appreciate your support and trust in us.
Very easy to make an appointment and they keep you
informed on what your car needs if anything. The car was ready in the time that they stated.
informed on what your car needs if anything. The car was ready in the time that they stated.
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by burnsmoose
Verified Customer
Verified Customer
Other Employees Tagged:
Lauren Fusaro
Jun 03, 2026 -
DCH Wappingers Falls Toyota responded
Thank you for your great review! We're glad scheduling your appointment was easy and that our team kept you informed throughout the service process. Providing timely, transparent service is important to us, and we're pleased your vehicle was ready as promised. We appreciate your support!
I had a great experience with the service department.
Lauren was fantastic from start to finish. She was friendly, professional, kept me updated throughout the process, and made everything easy and stres
Lauren was fantastic from start to finish. She was friendly, professional, kept me updated throughout the process, and made everything easy and stress-free.
I also want to thank Lazaro, who worked on my vehicle. He provided an excellent video rundown of the 4-point inspection, which was incredibly helpful. It was thorough, easy to understand, and gave me confidence that my vehicle was being properly cared for.
Lauren and Lazaro make a great team. Their communication, professionalism, and attention to detail really stood out. Thank you both for providing such outstanding customer service! I truly appreciate the time and care you put into my visit. Highly recommend!
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by Ria S.
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2026 -
DCH Wappingers Falls Toyota responded
Hi Ria, thank you for your wonderful review! We're delighted to hear Lauren and Lazaro provided such an exceptional service experience. Keeping our customers informed and confident in their vehicle's care is always our goal, and we're glad their communication, professionalism, and attention to detail made a lasting impression. We truly appreciate your recommendation and look forward to serving you again!
Pleasant sitting area.
.. coffee was good..lauren jept me informed All staff were kind and helpful
.. coffee was good..lauren jept me informed All staff were kind and helpful
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by LISA53598
Verified Customer
Verified Customer
Other Employees Tagged:
Lauren Fusaro
May 23, 2026 -
DCH Wappingers Falls Toyota responded
Thank you for the kind review! We’re so glad you enjoyed the waiting area and coffee, and that Lauren kept you informed throughout your visit. We truly appreciate your kind words about our staff and look forward to seeing you again!
The service department is always on time.
Everyone is helpful and polite. The place is immaculate.
Everyone is helpful and polite. The place is immaculate.
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by ANNHOFFMANKENDRICK
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2026 -
DCH Wappingers Falls Toyota responded
Thank you for the wonderful review! We’re so glad to hear our service department continues to provide timely, helpful, and polite service. We truly appreciate your kind words about our facility and look forward to serving you again!
Did a great job .
Give this guy a raise. Super car sales man! Fresh ride
Give this guy a raise. Super car sales man! Fresh ride
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by Usadrains
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2026 -
DCH Wappingers Falls Toyota responded
Thank you for the awesome review! We’re thrilled to hear you had such a great experience. We’ll be sure to pass along your kind words to the team. Enjoy your fresh ride, and thank you for choosing us!
Provided requested service in a timely manner.
Provided requested service in a timely manner. Service was friendly, fair, and comfortable waiting area.
Provided requested service in a timely manner. Service was friendly, fair, and comfortable waiting area.
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by Allysha222
Verified Customer
Verified Customer
Other Employees Tagged:
Lauren Fusaro
May 21, 2026 -
DCH Wappingers Falls Toyota responded
Allysha, thank you for your feedback! We’re glad to hear your service was completed in a timely manner and that you found our team friendly and fair. It’s also great to know you were comfortable in our waiting area. We truly appreciate your support.
I've been working with Lauren for the past couple of
years and all I get from her is 5 stars level of service. I'm a very happy customer.
years and all I get from her is 5 stars level of service. I'm a very happy customer.
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by fuseche70
Verified Customer
Verified Customer
Other Employees Tagged:
Lauren Fusaro
May 18, 2026 -
DCH Wappingers Falls Toyota responded
Thank you for your loyalty and kind words! We’re so glad Lauren has consistently provided you with 5-star service over the years. We truly appreciate your support and look forward to continuing to serve you!