Lauren Gaines
Lauren Gaines at Zeigler Subaru of Kenosha

Lauren Gaines

Service Advisor

Zeigler Subaru of Kenosha

7900 120th Ave
Kenosha, WI 53104

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4.8
226 Reviews
4.8

226 Reviews

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226 Reviews of Lauren Gaines

August 20, 2026

Dealership Rating
Employee Rating

Service was excellent. Very impressed in how clean everything was. Our repair was completed in the time promised. More

by BOBBURNS7919
Recommend Dealer
Yes
Aug 23, 2026

Zeigler Subaru of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Zeigler Subaru of Kenosha.

August 17, 2026

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Employee Rating

I have been bringing my car there for two years and each time the service was great. More

by FROGROTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2026

Zeigler Subaru of Kenosha responded

Thank you for leaving us this five-star review and for your kind words about our service team. Zeigler Subaru of Kenosha. We'll see you next time!

August 15, 2026

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I needed an update on the radio for problems it had . It was fixed in a timely manner & under warranty . More

by edseldave60
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 15, 2026

Zeigler Subaru of Kenosha responded

Your note about the prompt radio update on your Subaru Impreza under warranty reflects our service department’s dedication to quality care. Hearing that the repair met your expectations means a lot to our service team.

August 11, 2026

Dealership Rating
Employee Rating

Lauren is fantastic. I appreciate the friendly & professional service she provides with clear communication on the needs & recommendations of my vehicle. I appreciate her More

by k.mcswain
Recommend Dealer
Yes

Other Employees Tagged: Lauren Gaines

Aug 11, 2026

Zeigler Subaru of Kenosha responded

Hearing that Lauren’s honest approach and clear communication met your expectations means a lot to our service team. We’re delighted her friendly professionalism during the service on your Subaru Ascent keeps you coming back.

August 08, 2026

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I've only been in twice so far with our new Crosstrek, and the service department has been kind and respectful. Looking forward to a long relationship with a quality service department. Would like to ke More

by SithTracy
Service Price Transparency
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Recommend Dealer
Yes
Aug 08, 2026

Zeigler Subaru of Kenosha responded

Respect and kindness guide every visit to our service department. Knowing you experienced that means a lot to our team as we’re dedicated to keeping your Crosstrek Hybrid on the road toward 300,000 miles and beyond.

August 07, 2026

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Entire staff is pleasant, professional and very knowledgeable. I'm extremely pleased with the service work completed on my Ascent More

by FCITTADINO.FC
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 07, 2026

Zeigler Subaru of Kenosha responded

Your praise of our team’s welcoming and expert approach reflects our commitment to every service. Hearing that you’re extremely pleased with the work on your Subaru Ascent means a lot to our service team.

August 05, 2026

Dealership Rating
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The 6 month oil change and tire rotation went smoothly and they checked on my eyesight as it sometimes goes out for a few blocks. Everything checked out fine and the service was fast and smooth. More

by Siudawg1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Rydberg , Jim Madsen and Reid Stanley

Aug 06, 2026

Zeigler Subaru of Kenosha responded

Thank you for sharing your feedback! We’re glad to hear everything went smoothly and our team took good care of your eye-sight system at Zeigler Subaru of Kenosha. Safe travels!

July 31, 2026

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Have had a very long time of going here for service and have mostly had a positive experience. Service personnel want to do their best and it shows! Would recommend More

by Mike A
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bollas

Jul 31, 2026

Zeigler Subaru of Kenosha responded

Thank you for entrusting your Subaru Outback to us over the years. It’s wonderful to hear our team’s dedication has made your visits positive. We appreciate your recommendation.

July 29, 2026

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Employee Rating

Everything was great. Lauren in service was very kind and helpful answered all the questions. I love your new technology from the technician with the video showing you wha More

by debradresen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2026

Zeigler Subaru of Kenosha responded

Thank you for highlighting Lauren’s kindness and for enjoying the technician’s video walkthrough of your Outback. We’re pleased that the visual report helped you understand the work performed. Please reach out if there’s anything else we can do for your Subaru.

July 29, 2026

Dealership Rating
Employee Rating

I don’t get any good service. Z guard.service staff denied my request, I already paid $1000.for this service. That’s is not fair.i m not recommending there service. More

by Binoy3710
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 01, 2026

Zeigler Subaru of Kenosha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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