Lauren Gaines
Lauren Gaines at Zeigler Subaru of Kenosha

Lauren Gaines

Service Advisor

Zeigler Subaru of Kenosha

7900 120th Ave
Kenosha, WI 53104

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4.8
223 Reviews
4.8

223 Reviews

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223 Reviews of Lauren Gaines

August 11, 2026

Dealership Rating
Employee Rating

Lauren is fantastic. I appreciate the friendly & professional service she provides with clear communication on the needs & recommendations of my vehicle. I appreciate her More

by k.mcswain
Recommend Dealer
Yes

Other Employees Tagged: Lauren Gaines

Aug 11, 2026

Zeigler Subaru of Kenosha responded

Hearing that Lauren’s honest approach and clear communication met your expectations means a lot to our service team. We’re delighted her friendly professionalism during the service on your Subaru Ascent keeps you coming back.

August 08, 2026

Dealership Rating
Employee Rating

I've only been in twice so far with our new Crosstrek, and the service department has been kind and respectful. Looking forward to a long relationship with a quality service department. Would like to ke More

by SithTracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2026

Zeigler Subaru of Kenosha responded

Respect and kindness guide every visit to our service department. Knowing you experienced that means a lot to our team as we’re dedicated to keeping your Crosstrek Hybrid on the road toward 300,000 miles and beyond.

August 07, 2026

Dealership Rating
Employee Rating

Entire staff is pleasant, professional and very knowledgeable. I'm extremely pleased with the service work completed on my Ascent More

by FCITTADINO.FC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2026

Zeigler Subaru of Kenosha responded

Your praise of our team’s welcoming and expert approach reflects our commitment to every service. Hearing that you’re extremely pleased with the work on your Subaru Ascent means a lot to our service team.

August 05, 2026

Dealership Rating
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The 6 month oil change and tire rotation went smoothly and they checked on my eyesight as it sometimes goes out for a few blocks. Everything checked out fine and the service was fast and smooth. More

by Siudawg1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Rydberg , Jim Madsen and Reid Stanley

Aug 06, 2026

Zeigler Subaru of Kenosha responded

Thank you for sharing your feedback! We’re glad to hear everything went smoothly and our team took good care of your eye-sight system at Zeigler Subaru of Kenosha. Safe travels!

July 31, 2026

Dealership Rating
Employee Rating

Have had a very long time of going here for service and have mostly had a positive experience. Service personnel want to do their best and it shows! Would recommend More

by Mike A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bollas

Jul 31, 2026

Zeigler Subaru of Kenosha responded

Thank you for entrusting your Subaru Outback to us over the years. It’s wonderful to hear our team’s dedication has made your visits positive. We appreciate your recommendation.

July 29, 2026

Dealership Rating
Employee Rating

Everything was great. Lauren in service was very kind and helpful answered all the questions. I love your new technology from the technician with the video showing you wha More

by debradresen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2026

Zeigler Subaru of Kenosha responded

Thank you for highlighting Lauren’s kindness and for enjoying the technician’s video walkthrough of your Outback. We’re pleased that the visual report helped you understand the work performed. Please reach out if there’s anything else we can do for your Subaru.

July 29, 2026

Dealership Rating
Employee Rating

I don’t get any good service. Z guard.service staff denied my request, I already paid $1000.for this service. That’s is not fair.i m not recommending there service. More

by Binoy3710
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 01, 2026

Zeigler Subaru of Kenosha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 23, 2026

Dealership Rating
Employee Rating

Lauren is always very professional, friendly and provides great customer service. I look forward to her service every time I go there for service. More

by Greedy1985
Recommend Dealer
Yes

Other Employees Tagged: Lauren Gaines

Jul 24, 2026

Zeigler Subaru of Kenosha responded

We are thrilled to hear that Lauren provides professional and friendly service every time you visit! We look forward to welcoming you back to Zeigler Subaru of Kenosha. Safe travels!

July 22, 2026

Dealership Rating
Employee Rating

Great service department, they were quick to go over my service options and explain to me how to go thru my insurance due to a squirrel chewing on our engine harness. Lauren was great! More

by DLFRANK
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Jul 22, 2026

Zeigler Subaru of Kenosha responded

It’s great to hear our service team quickly reviewed repair options and guided you through insurance after that squirrel damaged your engine harness. Lauren will be thrilled to know her assistance made a difference. Thank you for the five-star rating and trusting us with your Subaru.

July 13, 2026

Dealership Rating
Employee Rating

Always ready to help me with my mobility issues and having to use a walker. More

by DMWPUFF1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 13, 2026

Zeigler Subaru of Kenosha responded

It’s wonderful to know Lauren and our service team could accommodate your mobility needs during your Subaru Outback service appointment. We’re glad we could make your visit more comfortable. Thank you for sharing!

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