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Lauren Gaines
Lauren Gaines at Zeigler Subaru of Kenosha

Lauren Gaines | Page 2

Service Advisor

Zeigler Subaru of Kenosha

7900 120th Ave
Kenosha, WI 53104

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4.8
226 Reviews
4.8

226 Reviews

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226 Reviews of Lauren Gaines

July 23, 2026

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Employee Rating

Lauren is always very professional, friendly and provides great customer service. I look forward to her service every time I go there for service. More

by Greedy1985
Recommend Dealer
Yes

Other Employees Tagged: Lauren Gaines

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Jul 24, 2026

Zeigler Subaru of Kenosha responded

We are thrilled to hear that Lauren provides professional and friendly service every time you visit! We look forward to welcoming you back to Zeigler Subaru of Kenosha. Safe travels!

July 22, 2026

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Great service department, they were quick to go over my service options and explain to me how to go thru my insurance due to a squirrel chewing on our engine harness. Lauren was great! More

by DLFRANK
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Service Communication
Recommend Dealer
Yes
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Jul 22, 2026

Zeigler Subaru of Kenosha responded

It’s great to hear our service team quickly reviewed repair options and guided you through insurance after that squirrel damaged your engine harness. Lauren will be thrilled to know her assistance made a difference. Thank you for the five-star rating and trusting us with your Subaru.

July 13, 2026

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Always ready to help me with my mobility issues and having to use a walker. More

by DMWPUFF1
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Service Time
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Recommend Dealer
Yes
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Jul 13, 2026

Zeigler Subaru of Kenosha responded

It’s wonderful to know Lauren and our service team could accommodate your mobility needs during your Subaru Outback service appointment. We’re glad we could make your visit more comfortable. Thank you for sharing!

July 01, 2026

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Visit was perfect. Pleasant sunrise when service wasfree for first oil change. Great work by as More

by Madsen4489
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Rydberg, Anthony Arroyo

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Jul 01, 2026

Zeigler Subaru of Kenosha responded

Thank you for highlighting the pleasant sunrise and complimentary first oil change on your Subaru Ascent. We’re thrilled our service team provided outstanding work and made your visit perfect. Thanks for sharing your experience.

June 27, 2026

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Great service When I leave I feel very confident in the work that has been done. Only two complaints: the service charge for using a credit card. They could have better snacks too. More

by ROBERTJSANFILIPPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Rydberg, Adam Salinas, Adam Bihun, Zach Zuurdeeg, Diana Bollas, Anthony Arroyo

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Jun 27, 2026

Zeigler Subaru of Kenosha responded

We’re glad you feel confident about the work on your Subaru Crosstrek. Thank you for highlighting the credit card fee and snack options; we will share your feedback with Zach to consider enhancements.

June 23, 2026

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Employee Rating

Grateful to have a reliable dealership nearby. We have purchased three Subarus through this dealership and solely utilize their service because of the service team. It is great peace of mind. More

by RJ
Recommend Dealer
Yes

Other Employees Tagged: Lauren Gaines

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Jun 23, 2026

Zeigler Subaru of Kenosha responded

Thank you for choosing us for each of your Subaru purchases and for entrusting your Outback to our service team. We’re delighted to hear our service brought you peace of mind. Please reach out to Lauren if there is anything more we can assist you with.

May 31, 2026

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Employee Rating

Felt very predatory. Will be seeking new dealership for future purchases. I know your scam More

by andrewstremcha
Recommend Dealer
No

Other Employees Tagged: Lauren Gaines

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Jun 07, 2026

Zeigler Subaru of Kenosha responded

Thank you, Andrew, for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 28, 2026

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Employee Rating

good service fair price fast work nice show room and wating area and good coffee More

by mutrackdad1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Rydberg, Adam Salinas, Zach Zuurdeeg, Diana Bollas, Anthony Arroyo

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May 28, 2026

Zeigler Subaru of Kenosha responded

Thanks for the 5-star rating of your Subaru Outback service. We’re pleased you found our pricing fair, service quick, and enjoyed the showroom, waiting area, and coffee. Matthew and our service team look forward to helping you with your next visit.

May 15, 2026

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Service was excellent - as usual. Making an appointment was timely. Service was prompt and efficient. More

by tTLW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Rydberg, Adam Salinas, Zach Zuurdeeg, Diana Bollas, Anthony Arroyo

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May 16, 2026

Zeigler Subaru of Kenosha responded

Thank you for sharing your feedback! We're happy to hear that making an appointment was easy and the service was prompt and efficient. We look forward to welcoming you back to Zeigler Subaru of Kenosha!

May 09, 2026

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Employee Rating

Always get wonderful treatment. ..Lauren Gates has been a fabulous service rep since I have had the pleasure of meeting her and is a great advocate...esp when dealing with insurance More

by V Behrens
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Service Time
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Recommend Dealer
Yes
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May 09, 2026

Zeigler Subaru of Kenosha responded

It’s wonderful to hear Lauren made the insurance process straightforward after rodent damage to your Subaru Outback. We’re glad the detailed checklist, thorough repairs, and cleanup kept you on the road without needing a return visit. Thank you for trusting our service department through each generation of your Subaru.

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