Lauren Gaines
Lauren Gaines at Zeigler Subaru of Kenosha

Lauren Gaines | Page 2

Service Advisor

Zeigler Subaru of Kenosha

7900 120th Ave
Kenosha, WI 53104

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4.8
229 Reviews
4.8

229 Reviews

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229 Reviews of Lauren Gaines

July 31, 2026

Dealership Rating
Employee Rating

Have had a very long time of going here for service and have mostly had a positive experience. Service personnel want to do their best and it shows! Would recommend More

by Mike A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bollas

Jul 31, 2026

Zeigler Subaru of Kenosha responded

Thank you for entrusting your Subaru Outback to us over the years. It’s wonderful to hear our team’s dedication has made your visits positive. We appreciate your recommendation.

July 29, 2026

Dealership Rating
Employee Rating

Everything was great. Lauren in service was very kind and helpful answered all the questions. I love your new technology from the technician with the video showing you wha More

by debradresen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2026

Zeigler Subaru of Kenosha responded

Thank you for highlighting Lauren’s kindness and for enjoying the technician’s video walkthrough of your Outback. We’re pleased that the visual report helped you understand the work performed. Please reach out if there’s anything else we can do for your Subaru.

July 29, 2026

Dealership Rating
Employee Rating

I don’t get any good service. Z guard.service staff denied my request, I already paid $1000.for this service. That’s is not fair.i m not recommending there service. More

by Binoy3710
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 01, 2026

Zeigler Subaru of Kenosha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 23, 2026

Dealership Rating
Employee Rating

Lauren is always very professional, friendly and provides great customer service. I look forward to her service every time I go there for service. More

by Greedy1985
Recommend Dealer
Yes

Other Employees Tagged: Lauren Gaines

Jul 24, 2026

Zeigler Subaru of Kenosha responded

We are thrilled to hear that Lauren provides professional and friendly service every time you visit! We look forward to welcoming you back to Zeigler Subaru of Kenosha. Safe travels!

July 22, 2026

Dealership Rating
Employee Rating

Great service department, they were quick to go over my service options and explain to me how to go thru my insurance due to a squirrel chewing on our engine harness. Lauren was great! More

by DLFRANK
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Jul 22, 2026

Zeigler Subaru of Kenosha responded

It’s great to hear our service team quickly reviewed repair options and guided you through insurance after that squirrel damaged your engine harness. Lauren will be thrilled to know her assistance made a difference. Thank you for the five-star rating and trusting us with your Subaru.

July 13, 2026

Dealership Rating
Employee Rating

Always ready to help me with my mobility issues and having to use a walker. More

by DMWPUFF1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 13, 2026

Zeigler Subaru of Kenosha responded

It’s wonderful to know Lauren and our service team could accommodate your mobility needs during your Subaru Outback service appointment. We’re glad we could make your visit more comfortable. Thank you for sharing!

July 01, 2026

Dealership Rating
Employee Rating

Visit was perfect. Pleasant sunrise when service wasfree for first oil change. Great work by as More

by Madsen4489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Rydberg, Anthony Arroyo

Jul 01, 2026

Zeigler Subaru of Kenosha responded

Thank you for highlighting the pleasant sunrise and complimentary first oil change on your Subaru Ascent. We’re thrilled our service team provided outstanding work and made your visit perfect. Thanks for sharing your experience.

June 27, 2026

Dealership Rating
Employee Rating

Great service When I leave I feel very confident in the work that has been done. Only two complaints: the service charge for using a credit card. They could have better snacks too. More

by ROBERTJSANFILIPPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2026

Zeigler Subaru of Kenosha responded

We’re glad you feel confident about the work on your Subaru Crosstrek. Thank you for highlighting the credit card fee and snack options; we will share your feedback with Zach to consider enhancements.

June 23, 2026

Dealership Rating
Employee Rating

Grateful to have a reliable dealership nearby. We have purchased three Subarus through this dealership and solely utilize their service because of the service team. It is great peace of mind. More

by RJ
Recommend Dealer
Yes

Other Employees Tagged: Lauren Gaines

Jun 23, 2026

Zeigler Subaru of Kenosha responded

Thank you for choosing us for each of your Subaru purchases and for entrusting your Outback to our service team. We’re delighted to hear our service brought you peace of mind. Please reach out to Lauren if there is anything more we can assist you with.

May 31, 2026

Dealership Rating
Employee Rating

Felt very predatory. Will be seeking new dealership for future purchases. I know your scam More

by andrewstremcha
Recommend Dealer
No

Other Employees Tagged: Lauren Gaines

Jun 07, 2026

Zeigler Subaru of Kenosha responded

Thank you, Andrew, for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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