Lauren Hu

Lauren, my sales rep made my new car purchase experience my best experience to date. I have previously purchased from Mercedes Benz, BMW, Infiniti, etc. This has been by far the best experience from all tho my best experience to date. I have previously purchased from Mercedes Benz, BMW, Infiniti, etc. This has been by far the best experience from all those who i dealt with, especially Lauren. She made it possible for me to have a no-hassle, no pressure, stress-free, flexible, super efficient and fast experience. I felt valued as a person from the beginning. She made the deal that was perfect for me. She listened and she delivered. Even from the financial perspective, Anthony provided a fast and convenient service. This is the type of exemplary service we should be getting. More

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Superb car buying experience; Lauren was wonderful, highly recommended! . Rallye buyer for over 15+ years highly recommended! . Rallye buyer for over 15+ years More

by WILLIAMH6 Verified Customer Verified Customer

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Superb experience. Lauren was absolutely wonderful, guiding us through our options, very knowledgeable, absolutely no pressure just help figuring out what we wanted Ni Lauren was absolutely wonderful, guiding us through our options, very knowledgeable, absolutely no pressure just help figuring out what we wanted Night and day better than another Lexus dealer a bit closer to the city. Rallye experience was superb from end to end. Highly recommended. More

by SRP Verified Customer Verified Customer

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I have been a Lexus loyal for 20+ years. I am accustomed to first class service. The service at this Lexus center it did not feel premium. Service was very stream line and impersonal. At oth I am accustomed to first class service. The service at this Lexus center it did not feel premium. Service was very stream line and impersonal. At other Lexus service center, I would meet with the service manager and he/she would provide an overview of the work that it would be performed. Here I was not even sure what was done other than a piece of paper at the end. I left feeling unclear of how my vehicle status was. No clue about breaks, wipers or tires condition. However, the service was completed promptly. Loaner was first class. I little more attention to detail would have gone a long way. I hope my next appointment would be more satisfactory. More

by WMARTINEZ6 Verified Customer Verified Customer

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A true professional in her field. She is friendly, courteous, patient and knowledgeable. I've been to many car dealers before and this was the best experience I have ever had. She wen She is friendly, courteous, patient and knowledgeable. I've been to many car dealers before and this was the best experience I have ever had. She went above and beyond to help me in the entire purchase process. Besides the great experience, I love my new Lexus RX 350 More

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great professional service/courteous staff/good waiting area for customers/car was cleaned nicely /professionally area for customers/car was cleaned nicely /professionally More

by MEDMAN4847 Verified Customer Verified Customer

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Very efficient and professional. Great service as always. Have been coming for years and only gets better. Great service as always. Have been coming for years and only gets better. More

by GGONSA Verified Customer Verified Customer

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Our Salesperson Lauren Hu was friendly, courteous & professional. She helped make our experience less stressful. James? gave us familiarization with some features on the car was also very helpful. professional. She helped make our experience less stressful. James? gave us familiarization with some features on the car was also very helpful. More

by JIMARISSA Verified Customer Verified Customer

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The customer service provided by the staff at the dealership was excellent and was up to my expectations. dealership was excellent and was up to my expectations. More

by KARHIB Verified Customer Verified Customer

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Paul Ok was an absolute pleasure to work with, as was Lauren. Thank you very much Lauren. Thank you very much More

by kri@optonline Verified Customer Verified Customer

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