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Dawn Sullivan
Dawn Sullivan at Rallye Lexus

Dawn Sullivan

Service Advisor

Rallye Lexus

20 Cedar Swamp Rd
Glen Cove, NY 11542

Contact Me
4.8
97 Reviews

Hello everyone, my name is Dawn Sullivan. Just a little bit about myself – as a service advisor, I take great pride in elevating the guest experience. Treating every customer like a guest in our own home. As we say, "Lexus makes the cars, Rallye makes the difference." Feel free to contact me at (516) 629-7625.

Dealership Experience

5 yrs, 8 mos

Industry Experience

5 yrs, 8 mos

Languages Spoken

English English

4.8

97 Reviews

Write a Review

97 Reviews of Dawn Sullivan

April 29, 2026

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Employee Rating

The location is excellent and the service is great, appreciate the personal attention and the loaner car More

by chrismel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Mike Reidy, Maria Santoro, James Quinlan

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Apr 30, 2026

Rallye Lexus responded

Thank you for highlighting our convenient location and the personal attention you received. We’re glad the loaner car and service on your Lexus NX 300h met your expectations. We appreciate you choosing us and look forward to assisting you again. John Tetta 516-676-4000

April 28, 2026

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Employee Rating

Best Dealership Ever! !!! Dawn Helped me by squeezing me in on a busy day. Service advisor was able to diagnose problem without me taking a loaner. Great experience! More

by wmdela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Mike Reidy , Michael Montijo

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Apr 28, 2026

Rallye Lexus responded

What a pleasure to hear Dawn could fit you in on such a busy day. We’re glad our service advisor diagnosed your Lexus NX 200t without needing a loaner. Thanks for sharing your experience, and we look forward to assisting you again. John Tetta 516-676-4000

April 18, 2026

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Employee Rating

Absolutely great fantastic accommodating and truly nice, friendly and great atmosphere. Thank you for all your kindness More

by 1AQUARIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Reidy , Michael Montijo

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Apr 18, 2026

Rallye Lexus responded

It’s wonderful to hear you felt at ease with our team and enjoyed a welcoming atmosphere. We’re glad to have taken care of your Lexus RC 350 service. Thank you for sharing your positive experience. James Quinlan 516-676-8686

April 14, 2026

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Employee Rating

The entire process was incredibly friendly and smooth, largely thanks to Dawn and the amazing team at Rallye. More

by akharaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 14, 2026

Rallye Lexus responded

We’re delighted to hear your Lexus service was both welcoming and effortless. Dawn and the team will be thrilled by your kind words. We look forward to assisting you with any future service needs. James Quinlan 516-676-8686

April 13, 2026

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Employee Rating

Dawn is a great employee! I have really appreciated all of the hard work she does to keep me informed about how my car is doing. I highly value the fact that she keeps me inf More

by bryan_terry34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom (driver)

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Apr 13, 2026

Rallye Lexus responded

Thank you for highlighting Dawn’s hard work during your Lexus service. We’re delighted her detailed updates helped you feel supported and informed every step of the way. We look forward to assisting you again. James Quinlan 516-676-8686

March 20, 2026

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Employee Rating

Joanna is amazing. Thank you Joanna . Great experience at the dealership as well. Place was super clean, organized, and smelt good too. More

by Aeugene79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates , Michael Montijo

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Mar 20, 2026

Rallye Lexus responded

Thank you for sharing this feedback. Joanna is pleased that your Lexus IS 350 service visit went smoothly and that our facility’s cleanliness and organization stood out. We look forward to welcoming you back. James Quinlan 516-676-8686

March 20, 2026

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Employee Rating

Service was great fast easy the un understood my request i would definitely recommend l More

by JUDELOUIS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Mike Reidy, Maria Santoro, James Quinlan , Michael Montijo

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Mar 20, 2026

Rallye Lexus responded

It’s great to hear our team handled your Lexus RX 350 service quickly and clearly, meeting your needs. Thank you for recommending us, and we look forward to assisting you again. James Quinlan 516-676-8686

March 03, 2026

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Employee Rating

Thanks for the nice service. I wish the car wash had been open when I was there. More

by risagoldmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Mike Reidy, Maria Santoro, James Quinlan , Michael Montijo

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Mar 04, 2026

Rallye Lexus responded

Thanks, Risa, for sharing your thoughts about your experience with Rallye Lexus. We appreciate your business and hope to see you again soon! James Quinlan 516-676-8686

March 01, 2026

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Employee Rating

Dawn was very accommodating and the service team made sure all my concerns were addressed. My sales rep, Lauren, made sure i had a smooth buying experience and answered any questions I had during the pro More

by JKIM670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Hu

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Mar 01, 2026

Rallye Lexus responded

Thank you for highlighting Dawn’s attentiveness and our service team’s dedication to addressing your concerns. We’re also glad Lauren guided you smoothly through your purchase. We’re happy your Lexus is running well and look forward to helping in the future. James Quinlan 516-676-8686

January 29, 2026

Dealership Rating
Employee Rating

Helpful courtesy clean knowledgeable honest Answer all questions to help you understand what is needed More

by GWOLFSON8375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates , Michael Montijo

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Jan 29, 2026

Rallye Lexus responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. James Quinlan 516-676-8686

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