Lauren Maiero | Page 2

TERRIBLE CAR PREP I will never recommend this dealership due to a terrible dealer prep. The license plate holder was not attached. It was in the trunk and I had to driv I will never recommend this dealership due to a terrible dealer prep. The license plate holder was not attached. It was in the trunk and I had to drive home without a plate.78 miles. The service department said the bumper had to be drilled. that is bull. I installed it when i got home with the attached mounting material. A part that was supposed to be installed was in the trunk was supposed to be installed and was not. The trunk was filthy. whit pieces of fine paper or other material all over. The title was supposed to have a lien registered. it wasn't. It was as if the guy was in a hurry. never asked for the lien information. that will cost us more money.Plastic was left on the engine and melted on top. I had to peel and scrape it off after it melted. I have no problem with Luis or Lauren who went out of their way to try to helpin the internet sale. More

Helpful 0

Report | Print

Great dealership, super friendly and helpful! Joe LuQue was excellent in the sales process with his knowledge and efficient service! Highly recommend for sales and service! was excellent in the sales process with his knowledge and efficient service! Highly recommend for sales and service! More

Helpful 0

Report | Print

Joe was great I checked out truck online . Talked to Joe on phone and we made a deal! We sent papers back and forth by Fedx and he delivered my new truck and took m I checked out truck online . Talked to Joe on phone and we made a deal! We sent papers back and forth by Fedx and he delivered my new truck and took my trade in back ! very good to deal with ! More

Helpful 0

Report | Print

Just Leased a 2020 2LT Chevy Blazer Had a wonderful experience working w/ Randy, Lauren and Anthony. Happy with new lease, would recommend for friends. Finance, and vehicle deliver was Had a wonderful experience working w/ Randy, Lauren and Anthony. Happy with new lease, would recommend for friends. Finance, and vehicle deliver was very fast. More

Helpful 0

Report | Print

My second purchase at Phillips and as always the customer service is top notch. Our salesman Bobby was awesome and friendly, very helpful. Mike was great too. Every car purchase experience should aspire t service is top notch. Our salesman Bobby was awesome and friendly, very helpful. Mike was great too. Every car purchase experience should aspire to be like Phillips! More

Helpful 0

Report | Print

Very up front and Honest This is our third new vehicle so we have a little experience in buying new. Not to mention all the used vehicles we have bought over the years. We w This is our third new vehicle so we have a little experience in buying new. Not to mention all the used vehicles we have bought over the years. We were to the point we dreaded when we new we had to shop for a vehicle. Phillips Chevrolet really were honest about their pricing and very upfront. With excellent follow up. I shopped online to get ideas of pricing and current sales. I did find a dealer who beat Phillips Chevrolet pricing but come to find out they were not honest about all the discounts so there again Phillips came through. I had many questions and the online crew at Phillips Chevrolet were excellent with answering them. Lauren helped me understand that the discounts listed on their website were in fact real and not to be concerned. At our arrival we were introduced to Lauren and then introduced us to Chris Baxendale and he helped us from there. Come to find out we also got another discount on the 2020 Equinox we purchased. Thanks to everyone at Phillips we are VERY SATISFIED!! More

Helpful 0

Report | Print

Best Ever Buying Experience Extremely simple and laid back experience! No hassles, no problems. Chris knew everything about my car and answered every question. He was super r Extremely simple and laid back experience! No hassles, no problems. Chris knew everything about my car and answered every question. He was super respectful, honest and totally chill. What a great employee! Pricing was spot on, took my jalopy trade in and it was A M A Z I N G. Everybody is kind, polite and no pressure. I would buy another car from here in a heart beat and I don't usually EVER consider dealerships. Way to go Phillips Chevrolet! More

Helpful 0

Report | Print

Jessica was awesome to work with! Attentive during the sale and afterwards with my follow up questions. She made sure I got every deal possible. Walter was great at finding a deal to get my payments where sale and afterwards with my follow up questions. She made sure I got every deal possible. Walter was great at finding a deal to get my payments where I needed them to be. Lauren was a big help planning my visit and getting me started with Jessica. More

Helpful 0

Report | Print

atmosphere are friendly every staff are very kind to help me since i came USA i have bought about 10 new cars and visited different dealers i have experienced difficult and frustrated times. but i have talked w since i came USA i have bought about 10 new cars and visited different dealers i have experienced difficult and frustrated times. but i have talked with internet salesperson Lauren Maiero, she was really helped me lot and provided all information i needed and promised to text before going to Phillip Chevy but i and my wife met Bobby W. at parking lot, He was friendly help us so we got Bobby's help to buy car. I felt very sorry to Lauren M. It was not on Purpose. Both staffs are very helpful and incredibly knowledgeable i think. everything has smoothly done without difficulty and stress. honestly saying price was higher than the price Lauren M gave me. But Bobby sincerely worked hard, so i accepted it. anybody want to buy car Phillip Chevrolet see Lauren M and Bobby W. I recommend More

Helpful 0

Report | Print

Joe Luque, Lauren Maiero, Ariana, and Mike Harris in the Frankfort Illinois location made my experience wonderful. Very knowledgeable and friendly staff, I highly recommend working with them while purchasin Frankfort Illinois location made my experience wonderful. Very knowledgeable and friendly staff, I highly recommend working with them while purchasing a new vehicle. I’m looking forward to my new adventures in my new Trax. More

Helpful 0

Report | Print