Laurevens Desrosiers | Page 3

It took two hours for an oil change and the experience was very underwhelming. The waiting area was just a few granola bars in a bowl, water, coffee, chairs, and a TV. I was quoted an hour and a half wh was very underwhelming. The waiting area was just a few granola bars in a bowl, water, coffee, chairs, and a TV. I was quoted an hour and a half when I arrived for my appointment, which is about twice as long as it should take. While the car wash was done unexpectedly, done well, and done for free, the waiting time and waiting area are why I wouldn't return for any service that is (usually) short enough to wait for. More

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I recently visited the BMW Certified Pre-Owned service center in Medford and was incredibly impressed with Laurevens Desrosiers. His customer service skills are truly exceptional. From the moment I arrive center in Medford and was incredibly impressed with Laurevens Desrosiers. His customer service skills are truly exceptional. From the moment I arrived, he was friendly and attentive, making sure all my concerns were addressed. Laurevens took the time to explain the service process in detail, keeping me informed every step of the way. His professionalism and knowledge made the experience seamless and stress-free. I highly recommend reaching out to Laurevens for any service needs—he truly goes above and beyond! More

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BMW in Medford Has made it so easy for me, I needed a larger vehicle And they went above and beyond made sure I got what I wanted. At the time I had two vehicles that they helped me get the best value to larger vehicle And they went above and beyond made sure I got what I wanted. At the time I had two vehicles that they helped me get the best value to trade in and with that I was able to purchase my 2019 X3. With this new vehicle, I was able to have the space. I need it to carry my tools and materials and now great pleasure to be their premium Tint Installer, I opened my own company And they’ve been very supportive ever since! Thank you so much and definitely will be coming back for another vehicle and definitely recommend BMW Medford. More

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The customer service is excellent. My repair advisor made me understand all the process and costs associated to the services. I got some good discount for the services. I would recomme My repair advisor made me understand all the process and costs associated to the services. I got some good discount for the services. I would recommend BMW of Medford for your car services. More

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My car has been repaired twice for the same problem since I bought it last year. I didn’t have to pay for it because I had warranty before. But the same problem happened again a few days ago. In March this y I bought it last year. I didn’t have to pay for it because I had warranty before. But the same problem happened again a few days ago. In March this year, the dealer told me that the injectors of cylinders 5-8 were damaged due to coolant leakage. And now the injectors of cylinders 4678 are also damaged. But this time they didn’t tell me the cause of the damage, so I have already taken out warranty, and they won’t cover it for me. After my car was repaired in March, it was parked from April to September because I was not in the United States. This time they claimed that it was not caused by coolant leakage, but they didn’t tell me the cause of the injector damage. I will not choose to buy BMW again More

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Very smooth buying process and I love the car. Would purchase another car here in the future. Would purchase another car here in the future. More

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Great service! Very good communication and very easy to schedule a convenient time at this convenient location for Boston. Facility is also nicely arranged. Very good communication and very easy to schedule a convenient time at this convenient location for Boston. Facility is also nicely arranged. More

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Responsive courteous clear communication professional everyone I interacted with was extremely professional and courteous. I highly recommend the service team. everyone I interacted with was extremely professional and courteous. I highly recommend the service team. More

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It definitely was a good choice on working with this dealership and the workers there are definitely good at what they do dealership and the workers there are definitely good at what they do More

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Communicative and professional. Went out of way to accommodate complimentary transportation to and from my residence when service could not be performed in originally scheduled tim Went out of way to accommodate complimentary transportation to and from my residence when service could not be performed in originally scheduled timeframe. More

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