Laurie Perkins | Page 7

Laurie made it very comfortable for me. I was very nervous to make the commitment of purchasing a new vehicle.She was very kind and very knowledgeable. I recommend Kia of Leesburg to everyb I was very nervous to make the commitment of purchasing a new vehicle.She was very kind and very knowledgeable. I recommend Kia of Leesburg to everybody. I had the best experience. More

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Laurie and Joe were great to deal with. This is our second Sorento leased with this dealership- fantastic, honest, straightforward! This is our second Sorento leased with this dealership- fantastic, honest, straightforward! More

by dob90 Verified Customer Verified Customer

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Laurie and Sammy were very helpful and professional. No pressure to buy the car!! Sammy you did me good with interest rate and trade in!! You guys are the best!! I having been buying Kia’s since 201 No pressure to buy the car!! Sammy you did me good with interest rate and trade in!! You guys are the best!! I having been buying Kia’s since 2012 and will return again!! More

by prvtrn Verified Customer Verified Customer

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Laurie was very kind and helpful. No pressure. We really liked working with her. Would contact her again for future purchases. No pressure. We really liked working with her. Would contact her again for future purchases. More

by LIN.BOWWOW Verified Customer Verified Customer

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Busy dealership. No pressure. Easy process. Would recommend to any one. We love our Kia Telliride. Laurel is awesome. No pressure. Easy process. Would recommend to any one. We love our Kia Telliride. Laurel is awesome. More

by suzanne2769 Verified Customer Verified Customer

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**APPOINTMENT:** Where do I start? *(Make sure you read the pricing part)* I had an appointment with Laurel. She texted me 30 minutes before the appointment to confirm, and I arrived 1 *(Make sure you read the pricing part)* I had an appointment with Laurel. She texted me 30 minutes before the appointment to confirm, and I arrived 15 minutes early. We waited 5 minutes before the appointment to walk in, and when we did, Laurel saw us. But suddenly, she was overbooked, and someone else had to help us. I'm not saying it was because of the color of our skin, but the whole experience felt strange from the beginning, as if they didn't want "us" there. Laurel told my wife that someone else would help us, never apologized for the miscommunication, and wasn't polite at all. **TEST DRIVE:** Now let's talk about the guy who "helped" us. I don't like a pushy salesperson, but this guy didn't seem interested in selling this car to "us" at all. He knew nothing about the Wagoneer and couldn't answer any of our questions. I already had my financing through Chase for $75k. I did NOT disclose this amount to them, and it was NOT a *pre-approval*. I was fully funded with $75k! **PRICING:** After the test drive, we returned to the dealership, and the guy was on his phone, barely interacting with us. He then walked into the dealership, leaving my family and me outside. We sat down to discuss numbers. The SUV's *sale price* was listed at $53k, but they claimed that the online price wasn't accurate because they sell at *market value*, which was $58k. By the time all fees were added, the price for the Wagoneer was $65k. (I have screenshots of the original price and their policies before they changed them online to match their lies!!) One of the managers approached us aggressively, claiming he was losing money by selling it for $65k (what a joke)! Then he said something odd that made me feel like they were trying to provoke me into reacting as an "angry black man." It wasn't his words, but rather how he said them, that made me wonder. He said, "Well, after all this, thank you for being kind to us," as if he knew they had treated me poorly on purpose. **MANAGER'S CALL:** Today, I received a call from another "manager" (who should be FIRED ASAP). He asked if I was still in the market. I told him that, given how my family and I were treated, I wouldn't be buying from them. He then said, "Well, I'm a manager. Tell me about your experience." I started explaining that the customer service was subpar (trash), and he interrupted me, saying, "The customer service IS WHAT IT IS!" He never apologized, never acknowledged my frustration, never asked who I had worked with who provided such poor service. With a manager like that, it's no wonder the employees behave the way they do. Lastly, Kia of Leesburg, I (the young Black guy) could have purchased the most expensive car you sell! However, I refuse to enable you to treat people this way by supporting your business. This entire dealership belongs in the TRASH! More

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Laurie went over and aboard to ensure I was totally satisfied with my new car purchase, satisfied with my new car purchase, More

by mikemilwardconsulting Verified Customer Verified Customer

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Everyone was very helpful and knowledgeable. The work was done in a reasonable amount of time. I was given a ride home and a ride back to pick up my car. The work was done in a reasonable amount of time. I was given a ride home and a ride back to pick up my car. More

by KARLAJANE123 Verified Customer Verified Customer

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The dealer lot had a number of different vehicles available and a variety of colors. Tim was great and answered all of our questions. Alfredo greeted us and was polite and helpfu available and a variety of colors. Tim was great and answered all of our questions. Alfredo greeted us and was polite and helpfu More

by jose.montes7106 Verified Customer Verified Customer

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Well done by the service rep Ryan and those in shop. In by 8 & out by 9:30. In by 8 & out by 9:30. More

by JOE.SURKAMER09 Verified Customer Verified Customer

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