Layne Ciminel

Made recall appointment for 7:30 and said I would wait. Everything was finished in an hour, just as promised. Everything was finished in an hour, just as promised. More

by brazil535 Verified Customer Verified Customer

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They took their time answering questions I had. Very helpful. Helpful resetting my phone to CarPlay. Talked about possible upgrade with Jeremy Benson. Samantha helpful with Spitzer App. Very helpful. Helpful resetting my phone to CarPlay. Talked about possible upgrade with Jeremy Benson. Samantha helpful with Spitzer App. More

by JSommerconst Verified Customer Verified Customer

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Great service department and sales staff. Clean waiting area and restroom. Overall good experience thanks Clean waiting area and restroom. Overall good experience thanks More

by ROBERTKURTH14 Verified Customer Verified Customer

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Upon arrival, Keith took care of initiating the work order. In the customer waiting area, I spoke with my sales rep (Jeremy) about how much I like my RDX. When my vehicle was done, Layne Ciminel complet order. In the customer waiting area, I spoke with my sales rep (Jeremy) about how much I like my RDX. When my vehicle was done, Layne Ciminel completed the paperwork & I paid accordingly. All 3 of these individuals were congenial, highly professional & focused on making sure I was a satisfied customer. More

by lgmorelli Verified Customer Verified Customer

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It was a nice waiting room. Layne was helpful. The recalled item took close to a year or more to get in to do but once they had it I was able to get it done quickly. I had one m Layne was helpful. The recalled item took close to a year or more to get in to do but once they had it I was able to get it done quickly. I had one minor issue but it was easy to correct from the phone call I made. More

by dzielskid Verified Customer Verified Customer

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Spitzer has a very friendly staff and customer service oriented approach. It is definitely a place that I trust with my vehicle. They are honest and value their clients! oriented approach. It is definitely a place that I trust with my vehicle. They are honest and value their clients! More

by JCARBERRY23 Verified Customer Verified Customer

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We were very satisfied with our transmission flush. We were there for three hours but they drove us to Bob Evan’s for breakfast so I wait seemed shorter. We were there for three hours but they drove us to Bob Evan’s for breakfast so I wait seemed shorter. More

by MALINDA.KRCHNAK Verified Customer Verified Customer

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Your dealership always goes above and beyond to accommodate us when we need service. They always tries to make sure the time works out the best for us and they always return our car nice and clean. accommodate us when we need service. They always tries to make sure the time works out the best for us and they always return our car nice and clean. More

by NMSHCR Verified Customer Verified Customer

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I was never notified that any part came in. I called to check the status. After I dropped it off, I wasn't notified when the car was ready. I had to call to make arrangements to pay for it and I called to check the status. After I dropped it off, I wasn't notified when the car was ready. I had to call to make arrangements to pay for it and pick it up. I never received the final invoice for the work. It accidently locked on the office when I paid for it . I was told the would send me the paperwork. I wasn't told there was a 100.00 deductible until I picked it up. Communication was poor. More

by Kdmar4 Verified Customer Verified Customer

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We purchased our second ACURA from Spitzer in large part because of our previous experience with ACURA, Spitzer, their service department and Lane Ciminel. They have stood by their vehicle, their service is because of our previous experience with ACURA, Spitzer, their service department and Lane Ciminel. They have stood by their vehicle, their service is timely and professional. They are excellent at communicating with the customer, and following through on the service promised. More

by Joe Verified Customer Verified Customer

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