Jeanine Malone
Jeanine Malone at Spitzer Acura

Jeanine Malone

Service Advisor

Spitzer Acura

3617 Washington Rd
McMurray, PA 15317

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4.4
33 Reviews
4.4

33 Reviews

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33 Reviews of Jeanine Malone

April 30, 2026

Dealership Rating
Employee Rating

Awesome Always a great experience at Spitzer Acura. I will always take my car to them for service. More

by adrakulic
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

May 01, 2026

Spitzer Acura responded

It’s great to hear every visit for your Acura TLX meets your expectations. Jeanine and our service team appreciate your loyalty and look forward to caring for your TLX on future visits.

April 24, 2026

Dealership Rating
Employee Rating

They eventually resolved my brake issue w my 2021 RDX Acura - just picked it up today so far good! All staff have been super from the service mgr, service contact and the mechanic More

by ksullygregg
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

Apr 24, 2026

Spitzer Acura responded

It’s great to hear your 2021 Acura RDX’s brake issue was resolved and that our service team was so helpful. Safe travels and feel free to reach out if you need anything else.

April 24, 2026

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Employee Rating

Great customer service - mechanic was fabulous! Would highly recommend Spitzer!! Highly recommend Spitzer for sales and service! More

by ksullygregg
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

Apr 24, 2026

Spitzer Acura responded

Thank you for recommending us for both sales and service and for praising our mechanic’s work. Jeanine will be delighted to learn about your positive experience with your Acura RDX. We look forward to helping you again.

April 02, 2026

Dealership Rating
Employee Rating

So far my service experiences have been great and my salesperson Lynn Osborn has been fantastic in keeping me in touch with things concerning my vehicle More

by KRCAS117
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

Apr 02, 2026

Spitzer Acura responded

It’s wonderful to hear your Acura RDX service visits have been excellent and that our salesperson kept you informed throughout. We appreciate you sharing your experience and the five-star rating. We look forward to supporting you with any future needs.

March 21, 2026

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Employee Rating

Everyone I came in contact with was very pleasant and polite. Arrival was very efficient and waiting area was comfortable More

by Al D.
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

Mar 21, 2026

Spitzer Acura responded

Jeanine and our team are glad you felt welcomed and found the check-in process smooth. Thank you for highlighting the pleasant interactions and comfortable waiting area. We look forward to caring for your Acura again.

March 06, 2026

Dealership Rating
Employee Rating

It's always a pleasure to work with Spitzer I've always had great experiences with Spitzer More

by Dchimino0
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

Mar 07, 2026

Spitzer Acura responded

Thank you for sharing your positive experience with us and for trusting us to service your Acura MDX. Jeanine and our team are delighted to hear you always enjoy working with us. We look forward to helping with your MDX needs again soon.

March 02, 2026

Dealership Rating
Employee Rating

Great service department and sales staff. Clean waiting area and restroom. Overall good experience thanks More

by ROBERTKURTH14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2026

Spitzer Acura responded

We’re delighted our team provided great service and that you found the waiting area and restroom clean. Thank you for trusting us with your Acura MDX maintenance. We look forward to helping you again soon.

February 17, 2026

Dealership Rating
Employee Rating

Very good service They handled my service quickly and professionally. That is it for now. More

by Bpblues1
Recommend Dealer
Yes

Other Employees Tagged: Jeanine Malone

Feb 17, 2026

Spitzer Acura responded

Thank you for sharing your positive remarks about the quick and professional service on your Acura TLX. Jeanine and our service team are pleased to hear everything went smoothly. Please let us know if we can assist you again in the future.

February 09, 2026

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Employee Rating

Arranging a time for service took a ridiculous amount of time. Dropping off my vehicle for service took infinitely longer than I ever would have expected. Pick up and actual service was good but, overall, v More

by michael.i.chamberlain
Recommend Dealer
No

Other Employees Tagged: Jeanine Malone

Feb 09, 2026

Spitzer Acura responded

Michael, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Feb 12, 2026

Spitzer Acura responded

Michael, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 01, 2026

Dealership Rating
Employee Rating

Slow customer service. Terrible communication. Only the minimal amount of service is provided, with no attention to detail. Paperwork falsified to show Multi-point inspecti More

by Achab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 02, 2026

Spitzer Acura responded

Thank you for taking the time to write this review, we're sorry to hear about your experience. We strive to give everyone excellent customer service, and it looks like we didn't do that for you. We'd love to hear more so that we can address your concerns. Please call us and ask for the service manager, Albert, so that we can hear more about your experience.

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