Informative, helpful and accommodating.
Mechanic was thorough and the appointment availability was accommodating. Thanks to Layne and Keith for helping.
Mechanic was thorough and the appointment availability was accommodating. Thanks to Layne and Keith for helping.
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by KEN.HOOVER
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Mar 21, 2026 -
Spitzer Acura responded
We’re delighted to hear that your Acura service was informative and that scheduling fit your needs. Thank you for recognizing Layne’s assistance during your visit.
Great customer service Very convenient and accommodating
Clean, friendly environment and quality workmanship Highly recommend
Clean, friendly environment and quality workmanship Highly recommend
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by TG.WEIR
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Mar 21, 2026 -
Spitzer Acura responded
Layne and the team are delighted to hear you appreciated our accommodating service in a clean and friendly environment. We’re pleased the workmanship on your Acura RDX met your expectations. Thank you for recommending us and we look forward to serving you again.
Made recall appointment for 7:30 and said I would wait.
Everything was finished in an hour, just as promised.
Everything was finished in an hour, just as promised.
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by brazil535
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Mar 18, 2026 -
Spitzer Acura responded
We’re pleased to know your Acura MDX recall appointment at 7:30 was completed within an hour as promised. Layne will be delighted to hear everything ran smoothly. Thank you for the five-star rating.
They took their time answering questions I had.
Very helpful. Helpful resetting my phone to CarPlay. Talked about possible upgrade with Jeremy Benson. Samantha helpful with Spitzer App.
Very helpful. Helpful resetting my phone to CarPlay. Talked about possible upgrade with Jeremy Benson. Samantha helpful with Spitzer App.
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by JSommerconst
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Mar 07, 2026 -
Spitzer Acura responded
Thank you for the five-star rating and for trusting us with your Acura RDX service. We’re glad Layne could answer your questions, assist with the CarPlay setup, and guide you through the app and upgrade options. We look forward to helping you again on your next visit.
Great service department and sales staff.
Clean waiting area and restroom. Overall good experience thanks
Clean waiting area and restroom. Overall good experience thanks
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by ROBERTKURTH14
Verified Customer
Verified Customer
Service Price Transparency
Mar 02, 2026 -
Spitzer Acura responded
We’re delighted our team provided great service and that you found the waiting area and restroom clean. Thank you for trusting us with your Acura MDX maintenance. We look forward to helping you again soon.
Upon arrival, Keith took care of initiating the work
order. In the customer waiting area, I spoke with my sales rep (Jeremy) about how much I like my RDX. When my vehicle was done, Layne Ciminel complet
order. In the customer waiting area, I spoke with my sales rep (Jeremy) about how much I like my RDX. When my vehicle was done, Layne Ciminel completed the paperwork & I paid accordingly. All 3 of these individuals were congenial, highly professional & focused on making sure I was a satisfied customer.
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by lgmorelli
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Feb 21, 2026 -
Spitzer Acura responded
It’s wonderful to hear the entire process, from initial check in through completion, was smooth and that our team provided congenial, professional attention throughout your service visit. We’re grateful for the opportunity to service your Acura RDX. We will share your kind words with Layne and look forward to working with you again.
It was a nice waiting room.
Layne was helpful. The recalled item took close to a year or more to get in to do but once they had it I was able to get it done quickly. I had one m
Layne was helpful. The recalled item took close to a year or more to get in to do but once they had it I was able to get it done quickly. I had one minor issue but it was easy to correct from the phone call I made.
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by dzielskid
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Feb 20, 2026 -
Spitzer Acura responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
Spitzer has a very friendly staff and customer service
oriented approach. It is definitely a place that I trust with my vehicle. They are honest and value their clients!
oriented approach. It is definitely a place that I trust with my vehicle. They are honest and value their clients!
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by JCARBERRY23
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Jan 20, 2026 -
Spitzer Acura responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
We were very satisfied with our transmission flush.
We were there for three hours but they drove us to Bob Evan’s for breakfast so I wait seemed shorter.
We were there for three hours but they drove us to Bob Evan’s for breakfast so I wait seemed shorter.
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by MALINDA.KRCHNAK
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2026 -
Spitzer Acura responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Your dealership always goes above and beyond to
accommodate us when we need service. They always tries to make sure the time works out the best for us and they always return our car nice and clean.
accommodate us when we need service. They always tries to make sure the time works out the best for us and they always return our car nice and clean.
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by NMSHCR
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Jan 12, 2026 -
Spitzer Acura responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!