I was never notified that any part came in.
I called to check the status. After I dropped it off, I wasn't notified when the car was ready. I had to call to make arrangements to pay for it and
I called to check the status. After I dropped it off, I wasn't notified when the car was ready. I had to call to make arrangements to pay for it and pick it up. I never received the final invoice for the work. It accidently locked on the office when I paid for it . I was told the would send me the paperwork. I wasn't told there was a 100.00 deductible until I picked it up. Communication was poor.
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by Kdmar4
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Jan 05, 2026 -
Spitzer Acura responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
We purchased our second ACURA from Spitzer in large part
because of our previous experience with ACURA, Spitzer, their service department and Lane Ciminel. They have stood by their vehicle, their service is
because of our previous experience with ACURA, Spitzer, their service department and Lane Ciminel. They have stood by their vehicle, their service is timely and professional. They are excellent at communicating with the customer, and following through on the service promised.
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by Joe
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Dec 25, 2025 -
Spitzer Acura responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Adequate support and communication Recall repair felt
like an inconvenience and opportunity to get me to spend more money - declined my request to check sensor notification unless I paid $200
like an inconvenience and opportunity to get me to spend more money - declined my request to check sensor notification unless I paid $200
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by Daved1028
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Dec 31, 2025 -
Spitzer Acura responded
We appreciate your business, Dave. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.
Service folks are great
Layne is excellent!
Eric is excellent.
All my family Acuras are outstanding vehicles ...
2010 MDX - granddaughters car
2014 RLX - my car
2025 TLX - daughters car
Eric is excellent.
All my family Acuras are outstanding vehicles ...
2010 MDX - granddaughters car
2014 RLX - my car
2025 TLX - daughters car
If I elected to buy a car tomorrow morning, it would be an Acura!
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by mary.taufer
Verified Customer
Verified Customer
Service Price Transparency
Dec 10, 2025 -
Spitzer Acura responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
I always have a great experience at Spitzer.
Layne is outstanding and the entire service team goes out of its way to help
Layne is outstanding and the entire service team goes out of its way to help
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by Bob C
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Dec 07, 2025 -
Spitzer Acura responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Our experience with Layne and the Spitzer Service
Department was great. They are professional, knowledgeable and honest. They provide service with concern for doing the job right in a timely manner.
Department was great. They are professional, knowledgeable and honest. They provide service with concern for doing the job right in a timely manner.
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by Joe
Verified Customer
Verified Customer
Service Price Transparency
Dec 03, 2025 -
Spitzer Acura responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.
Excellent service.
The main reason we continue to bring our car for servicing and buy cars from Acura is Layne!
The main reason we continue to bring our car for servicing and buy cars from Acura is Layne!
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by Patti
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Nov 23, 2025 -
Spitzer Acura responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!
I am so thankful for Spitzer in McMurray - they always go
above and beyond! Thank you🥳
above and beyond! Thank you🥳
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by ?
Verified Customer
Verified Customer
Service Price Transparency
Nov 21, 2025 -
Spitzer Acura responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.
All went very well as usual.
The only problem is getting people in service to answer calls and set up appointments
The only problem is getting people in service to answer calls and set up appointments
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by E.BURSTIN
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Nov 17, 2025 -
Spitzer Acura responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.
Great they offer loaner car makes going to dealer very
comfortable and no hassle dealing with them
comfortable and no hassle dealing with them
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by WHITEHALLBRIAN
Verified Customer
Verified Customer
Service Price Transparency
Nov 12, 2025 -
Spitzer Acura responded
Thanks for sharing about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!
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