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Lea Clarke

Overview Reviews (41) Inventory (181)

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Lea Clarke

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

I have 20 years of automotive experience. Needs based recommendations, non- aggressive sales approach and empathy are my strong points. I live in the Santa Cruz mountains with my family. We will often be seen enjoying our local restaurants and beaches.

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5.0

41 Reviews

Overview Reviews (41) Inventory (181)

Dealership Experience

3 yrs, 4 mos

Specialties & Trainings

In-vehicle technology

5.0

41 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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41 Reviews of Lea Clarke

May 17, 2026

Dealership Rating

Employee Rating

Everything flowed perfectly. Satisfied with the car service. My questions were answered with patience. I am grateful for shuttle system. The drivers were also excellent. Satisfied with the car service. My questions were answered with patience. I am grateful for shuttle system. The drivers were also excellent. More

by qrubalcava

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lea Clarke

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May 17, 2026 -

Santa Cruz Toyota responded

It’s wonderful to hear your Lexus ES 350 service went smoothly and that our shuttle system and drivers met your needs. Lea appreciates that our team answered your questions patiently. Thank you for sharing your experience.

May 14, 2026

Dealership Rating

Employee Rating

Routine service. Drive up determined an alignment problem. Alignment was corrected. I am done now. Drive up determined an alignment problem. Alignment was corrected. I am done now. More

by lecrush58

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lea Clarke

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May 15, 2026 -

Santa Cruz Toyota responded

Thank you so much! It was a pleasure having you here, and our team hopes to see you again.

May 07, 2026

Dealership Rating

Employee Rating

Service was quick and explained to me. I will definitely return as needed. I have a recall on my car but part was not available. Will call when part is in. I will definitely return as needed. I have a recall on my car but part was not available. Will call when part is in. More

by Jalsel120

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 08, 2026 -

Santa Cruz Toyota responded

Thank you so much for taking the time to share this! See you next time.

May 07, 2026

Dealership Rating

Employee Rating

Lea did an excellent job. I hope to get her as an agent again . I hope to get her as an agent again . More

by thebaymac

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lea Clarke

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May 07, 2026 -

Santa Cruz Toyota responded

Thank you for the five-star rating. We’re glad Lea provided excellent service for your Toyota Corolla Hybrid and look forward to assisting you with her again.

May 07, 2026

Dealership Rating

Employee Rating

They desperately need to hire more women, and communicate much more while work is in progress much more while work is in progress More

by goodgollymissmolly19

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Giselle Aviles, Hunter Jacob, Tim Mundt

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May 11, 2026 -

Santa Cruz Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

April 17, 2026

Dealership Rating

Employee Rating

Professional and courteous. Helpful when I asked to speak with someone in the sales department. She suggested I speak with Chuck, who was also great. Really appreciate Lea's pro Helpful when I asked to speak with someone in the sales department. She suggested I speak with Chuck, who was also great. Really appreciate Lea's professionalism and knowledge! More

by rakosaka

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lea Clarke

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Apr 17, 2026 -

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

April 17, 2026

Dealership Rating

Employee Rating

We got our recall taken care of and a 10,000 mile service and everything went very well and everything went very well More

by harlandloans

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lea Clarke

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Apr 17, 2026 -

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

April 12, 2026

Dealership Rating

Employee Rating

Brought the car in because the message light said it was time. After the work was done the message light still said it was time. time. After the work was done the message light still said it was time. More

by sightreeds

Verified Customer

Recommend Dealer

Other Employees Tagged: Lea Clarke

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Apr 13, 2026 -

Santa Cruz Toyota responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss this further, please reach out. - Simon Bachir, General Manager, simonb@santacruztoyota.com

April 02, 2026

Dealership Rating

Employee Rating

Always pleasant and reliable. They're a trustworthy company. I never feel like I'm getting ripped off. They're a trustworthy company. I never feel like I'm getting ripped off. More

by jjmbode

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lea Clarke

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Apr 02, 2026 -

Santa Cruz Toyota responded

We appreciate your kind words about our service on your Toyota Highlander. Lea and our team are grateful for your trust and look forward to keeping your Highlander running reliably.

March 26, 2026

Dealership Rating

Employee Rating

I’ve been doing business with Santa Cruz Toyota since 1993 and always been very satisfied with the customer service and would highly recommend Toyota to anyone! 1993 and always been very satisfied with the customer service and would highly recommend Toyota to anyone! More

by donzo462

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Chavez, Mark Schultz

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Mar 26, 2026 -

Santa Cruz Toyota responded

We appreciate your loyalty since 1993 and are delighted to know our service continues to meet your expectations. Thank you for recommending Toyota and entrusting us with your RAV4 maintenance.

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