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Mikell Johnson

Overview Reviews (51) Inventory (185)

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Mikell Johnson

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

Family man who likes fishing , camping , and just spending time with my family / & friends. oh and occasionally you might find me on the open road on my Harley...

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4.7

51 Reviews

Family man who likes fishing , camping , and just spending time with my family / & friends. oh and occasionally you might find me on the open road on my Harley...

Overview Reviews (51) Inventory (185)

Dealership Experience

19 yrs, 1 mo

Industry Experience

44 yrs, 1 mo

Languages Spoken

English

4.7

51 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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51 Reviews of Mikell Johnson

June 17, 2026

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Employee Rating

Mikell was very nice & helpful, the work was done quickly, & the waiting room was pleasant. quickly, & the waiting room was pleasant. More

by kristine.louise.g

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

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Jun 17, 2026 -

Santa Cruz Toyota responded

Thank you for the 5-stars! We will see you next time.

June 13, 2026

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Employee Rating

Easy, quick, great customer service Informed of what services were needed beforehand and you ca opt out of what you don't want services were needed beforehand and you ca opt out of what you don't want More

by jenng1515

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

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Jun 13, 2026 -

Santa Cruz Toyota responded

It’s great to hear that servicing your Toyota RAV4 Hybrid was efficient and that you felt fully informed. Mikell is pleased the option to decline services you didn’t need was clear and helpful. Thank you for the 5-star review!

June 13, 2026

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Employee Rating

They're very professional, and they took care of me Well, I've always had a good experience with Toyota Service so they were up to par again I've always had a good experience with Toyota Service so they were up to par again More

by russellbrad2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

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Jun 13, 2026 -

Santa Cruz Toyota responded

Glad to know our Toyota team delivered the professional care you expect. Mikell is thrilled that you’ve had consistently positive experiences with our service. We appreciate your loyalty and look forward to assisting with your vehicle again.

June 06, 2026

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Employee Rating

Mikell was very helpful and personable. But you didn't have the part in stock that my 4Runner needed ( A gas cap) to keep my Check Engine / Take Your vehicle to a Dealership But you didn't have the part in stock that my 4Runner needed ( A gas cap) to keep my Check Engine / Take Your vehicle to a Dealership More

by burnettjeff

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

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Jun 08, 2026 -

Santa Cruz Toyota responded

Thank you so much for the feedback and your business. Our team is here for any future needs. See you next time!

June 06, 2026

Dealership Rating

Employee Rating

Excellent customer service Prompt and efficient service Very convenient Reliable and affordable Great having a shuttle Very convenient Reliable and affordable Great having a shuttle More

by minimacmoore

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

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Jun 06, 2026 -

Santa Cruz Toyota responded

Thank you for sharing your experience with your Toyota 86. We’re glad our team, including Mikell, could provide prompt, reliable service and a convenient shuttle option. We look forward to assisting with your next maintenance visit.

June 05, 2026

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Employee Rating

Very patient, friendly, and informative! The service charge was a bit more expensive than unexpected. So he helped me come up with something that was tailored to my needs at the time. He was The service charge was a bit more expensive than unexpected. So he helped me come up with something that was tailored to my needs at the time. He was very informative on factory protocol and patient enough to explain what everything was. More

by Silva.mercey

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

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Jun 06, 2026 -

Santa Cruz Toyota responded

We’re delighted Mikell took the time to outline factory protocol and tailored service options for your Toyota Sienna. We’re glad the approach addressed your needs effectively. Thank you for trusting us with your vehicle.

May 30, 2026

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Employee Rating

Listened to concerns and work done on a timely basis. Mike is excellent. Thank you Mike is excellent. Thank you More

by beachers

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

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May 30, 2026 -

Santa Cruz Toyota responded

Thank you for sharing your feedback on the timely service of your Toyota. Mikell is delighted his attention addressed your concerns. We look forward to assisting you again.

May 29, 2026

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Employee Rating

Everyone was excellent The staff was professional and friendly. The shuttle was extremely convenient - thanks friendly. The shuttle was extremely convenient - thanks More

by crimsonballoons

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

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May 29, 2026 -

Santa Cruz Toyota responded

We appreciate your praise for our professional and friendly team. We’re glad the shuttle service made your visit more convenient. Mikell looks forward to assisting you with your Toyota again anytime.

May 27, 2026

Dealership Rating

Employee Rating

Good service You charge too much for alignments You should have a cheaper price if you don’t have to adjust the tears. should have a cheaper price if you don’t have to adjust the tears. More

by Ron Maysenhalder

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lea Clarke

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May 28, 2026 -

Santa Cruz Toyota responded

Thank you for the great review and your business! Our team truly enjoyed having you here, and we wish you all the best. See you next time!

May 27, 2026

Dealership Rating

Employee Rating

Mikell was courteous, friendly, and professional. I love that I was able to get an appointment the day I wanted I love that I was able to get an appointment the day I wanted More

by lisadorrpozos

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

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May 27, 2026 -

Santa Cruz Toyota responded

Thank you for noting Mikell’s friendly and professional care during your Toyota RAV4 appointment. We’re glad we could schedule you on the day you preferred. We appreciate you trusting our team with your vehicle.

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