Mikell Johnson

Mikell was super helpful, stayed in touch with me, and told me exactly what was going on in the process. My only question is why parts weren’t ordered ahead of time for this recall when I scheduled the se told me exactly what was going on in the process. My only question is why parts weren’t ordered ahead of time for this recall when I scheduled the service more than a week in advance. Didn’t expect to lose use of the vehicle for an extra day. Work was completed in 36 hours, and it looks fantastic. Overall, happy with the mechanical repairs and Mikell’s professionalism. More

by Rbb Verified Customer Verified Customer

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So accommodating, I was able to wait, only took an hour, I got coffee and a pastry and a quiet place to do my work, I look forward to my service every time, specially since it’s free right now with Toyota c I got coffee and a pastry and a quiet place to do my work, I look forward to my service every time, specially since it’s free right now with Toyota care More

by Marelfabrizio Verified Customer Verified Customer

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I feel taken advantage of and the staff are very dishonest. I will never do business there again. dishonest. I will never do business there again. More

by Robertsloni Verified Customer Verified Customer

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Took 3 Hours with scheduled appointment to oil change? that was away to long!! No that was away to long!! No More

by peijing Verified Customer Verified Customer

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Nothing wrong with my seatbelt when I arrived. Now I have to replace it when I get home Now I have to replace it when I get home More

by dennis.johnson0 Verified Customer Verified Customer

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Mikell Johnson is an excellent advisor. He did a great job! He kept me updated throughout the process He did a great job! He kept me updated throughout the process More

by Jim Verified Customer Verified Customer

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Please stop bothering me with requests for feedback One two three four five six seven two three four five six seven More

by pdennis13175 Verified Customer Verified Customer

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Mikell explained process well and I am happy with the service my car received. Done service my car received. Done More

by gvillema Verified Customer Verified Customer

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Easy to make appointment for oil change/fluids/tire rotation and new front brakes after 136,000 miles on a hybrid. Honored the online SantaCruz Toyota coupons. Quality service, below estimate and ready rotation and new front brakes after 136,000 miles on a hybrid. Honored the online SantaCruz Toyota coupons. Quality service, below estimate and ready on time! Excellent experience with friendly staff and positive atmosphere. Thank you More

by soldman2 Verified Customer Verified Customer

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Great customer service. I sure wish the sales department would stop bugging me with offers to buy back my 2023 Rav4 Prime. I'm not giving it up. I sure wish the sales department would stop bugging me with offers to buy back my 2023 Rav4 Prime. I'm not giving it up. More

by clandel Verified Customer Verified Customer

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