Mikell Johnson
Mikell Johnson at Santa Cruz Toyota

Mikell Johnson

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

Contact Me
4.7
94 Reviews

Family man who likes fishing , camping , and just spending time with my family / & friends. oh and occasionally you might find me on the open road on my Harley...

Dealership Experience

19 yrs, 6 mos

Industry Experience

44 yrs, 6 mos

Languages Spoken

English English

4.7

94 Reviews

Write a Review

94 Reviews of Mikell Johnson

November 05, 2026

Dealership Rating
Employee Rating

Experience was great Las personas son muy amables, el lugar está agradable El lugar está muy limpio y el personal te atiende muy bien More

by Marianarcorona
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

November 05, 2026

Dealership Rating
Employee Rating

Mikell provides professional service with a friendly demeanor and attention to details. There is also a healthy dose of professional humor (dad jokes and deadpan) in the service department! More

by Francine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2026

Santa Cruz Toyota responded

We're glad Mikell's attentive care and approachable manner made a positive impression during your Toyota Land Cruiser's service. It's also great to hear you enjoyed our service department's sense of humor!

November 03, 2026

Dealership Rating
Employee Rating

Full spectrum services at Toyota Capitoka location. Service rep Mike met sll expactatiins and more. More

by kdixon51
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2026

Santa Cruz Toyota responded

We appreciate the review and your business! Come on back to see us.

October 29, 2026

Dealership Rating
Employee Rating

Every time I go to the dealership, I’m greeted professionally and personally. Kyle is quite exceptional to the Toyota team with his attention to detailing things that may be good or bad on Vehicle More

by fries_j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2026

Santa Cruz Toyota responded

Knowing you feel personally welcomed each time you visit means a lot to our team. We're pleased Kyle's careful explanations about your Toyota Prius and our team's service help make things easier for you.

October 28, 2026

Dealership Rating
Employee Rating

It’s really nice that they offer service 7 days a week so it was easy to get an appointment. More

by kbent853mtn
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2026

Santa Cruz Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 27, 2026

Dealership Rating
Employee Rating

Mikel is the best! I trust him to give me accurate information and I know he won't try to sell me something I don't need. He's the only service manager I work with and More

by cjporter52
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Oct 27, 2026

Santa Cruz Toyota responded

Your trust in Mikell’s straightforward guidance means a lot to our team. We’re glad you feel confident servicing your Toyota Highlander with him and that his support is such an important part of why you drive a Toyota.

October 27, 2026

Dealership Rating
Employee Rating

experience was very easy, friendly and efficient. Everyone was very helpful. Thank you for a good job More

by RT_SUPPLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lea Clarke

Oct 28, 2026

Santa Cruz Toyota responded

We appreciate the review and your business! Our team hopes to see you again.

October 15, 2026

Dealership Rating
Employee Rating

Mikell was super helpful, stayed in touch with me, and told me exactly what was going on in the process. My only question is why parts weren’t ordered ahead of time for this recall when I scheduled the se More

by Rbb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2026

Santa Cruz Toyota responded

Here at Santa Cruz Toyota, we strive to provide our customers 5-star service, and we are sorry to hear about your less-than-outstanding experience. Please contact me so we can discuss this further. - Simon Bachir, General Manager, simonb@santacruztoyota.com

October 09, 2026

Dealership Rating
Employee Rating

So accommodating, I was able to wait, only took an hour, I got coffee and a pastry and a quiet place to do my work, I look forward to my service every time, specially since it’s free right now with Toyota c More

by Marelfabrizio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Oct 10, 2026

Santa Cruz Toyota responded

Knowing that our one-hour service on your Toyota Corolla Hybrid let you work and relax in our quiet, comfortable waiting area is rewarding. Mikell is happy to hear that our coffee, pastries, and ToyotaCare coverage help make each visit something you look forward to.

October 08, 2026

Dealership Rating
Employee Rating

I feel taken advantage of and the staff are very dishonest. I will never do business there again. More

by Robertsloni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 11, 2026

Santa Cruz Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

1
...

Dealership Inventory (174 Vehicles)

new 2026 Toyota Sequoia car, priced at $89,198
2026 Toyota Sequoia
new
Magnetic Gray Metallic exterior
Automatic
Four-wheel Drive
new 2026 Toyota Sequoia car, priced at $69,807
2026 Toyota Sequoia
new
Lunar Rock exterior
Automatic
Four-wheel Drive
new 2027 Toyota Prius car, priced at $29,883
2027 Toyota Prius
new
Gray exterior
Automatic
Front-wheel Drive
new 2027 Toyota Corolla car, priced at $23,577
2027 Toyota Corolla
new
Celestite exterior
Automatic
Front-wheel Drive
new 2027 Toyota Prius Plug-In Hybrid car, priced at $43,936
2027 Toyota Prius Plug-In Hybrid
new
Cutting Edge exterior
Automatic
Front-wheel Drive
new 2026 Toyota Tacoma car, priced at $57,958
2026 Toyota Tacoma
new
Ice exterior
Automatic
Four-wheel Drive