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Mikell Johnson

Overview Reviews (67) Inventory (191)

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Mikell Johnson

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

Family man who likes fishing , camping , and just spending time with my family / & friends. oh and occasionally you might find me on the open road on my Harley...

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4.7

67 Reviews

Family man who likes fishing , camping , and just spending time with my family / & friends. oh and occasionally you might find me on the open road on my Harley...

Overview Reviews (67) Inventory (191)

Dealership Experience

19 yrs, 3 mos

Industry Experience

44 yrs, 3 mos

Languages Spoken

English

4.7

67 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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67 Reviews of Mikell Johnson

August 26, 2026

Dealership Rating

Employee Rating

Very easy going experience and I enjoyed how simple everything was. No complaints. Can't wait for the next one ??. everything was. No complaints. Can't wait for the next one ??. More

by jeff_dasilva

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

Aug 26, 2026 -

Santa Cruz Toyota responded

Thank you for the five-star rating and your kind words. We’re glad the service on your Toyota Highlander felt seamless, and our team looks forward to your next visit.

August 25, 2026

Dealership Rating

Employee Rating

Everyone is very friendly and professional always asking if I need help, and the courtesy shuttle drivers are also friendly and talkative which makes the ride go by quicker. if I need help, and the courtesy shuttle drivers are also friendly and talkative which makes the ride go by quicker. More

by declined6

Verified Customer

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lea Clarke

Aug 25, 2026 -

Santa Cruz Toyota responded

Your comments about our service team’s attentiveness and professional approach really capture what we aim for during every Venza service. Knowing that our shuttle drivers’ friendly conversation made the ride feel quicker is very rewarding.

August 16, 2026

Dealership Rating

Employee Rating

Very professional Explained what needed to happen in next service and when I need to come back service and when I need to come back More

by smeltking54

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

Aug 16, 2026 -

Santa Cruz Toyota responded

Knowing that you felt well informed about what’s needed for your next service appointment and when to return means a lot to our service team. We’re glad the service on your Toyota Corolla Cross went smoothly and that we could guide you through the upcoming maintenance schedule.

August 13, 2026

Dealership Rating

Employee Rating

Pablo and Jerry were awesome! Impeccable customer service, friendly and thorough communication, I couldn’t be happier! :) Impeccable customer service, friendly and thorough communication, I couldn’t be happier! :) More

by nchettero

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Chavez, Pablo Garcia

Aug 14, 2026 -

Santa Cruz Toyota responded

Thank you so much for the 5-star review and kind words about Pablo and Jerry. See you next time.

August 12, 2026

Dealership Rating

Employee Rating

Quick, efficient and professional Great communication, and flexibility I love the fact that we can call and get in the next day and flexibility I love the fact that we can call and get in the next day More

by d2emigh

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

Aug 13, 2026 -

Santa Cruz Toyota responded

We’re glad our service department could provide quick, efficient care for your Toyota. See you next time.

Aug 13, 2026 -

Santa Cruz Toyota responded

We’re glad our service department could provide quick, efficient care for your Toyota. See you next time.

August 11, 2026

Dealership Rating

Employee Rating

No long wait times! Fast and friendly service! That's why I bought a Toyota! I told my family and friends what great service I get at my dealership. Fast and friendly service! That's why I bought a Toyota! I told my family and friends what great service I get at my dealership. More

by garciacf

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

Aug 11, 2026 -

Santa Cruz Toyota responded

Hearing that you experienced no long wait times and found our service efficient and friendly means a lot to our service team. Our team is pleased we could complete your Toyota RAV4 Hybrid service quickly and courteously. Knowing you recommend our service to family and friends is truly rewarding.

August 08, 2026

Dealership Rating

Employee Rating

1 - Mikell Johnson pre alignment checkin Didn't even want to look at bad tire brought in BUT 5 - Hunter Jacob post alignment checkout consultation was EXCEPTIONAL to look at bad tire brought in BUT 5 - Hunter Jacob post alignment checkout consultation was EXCEPTIONAL More

by sussiet20

Verified Customer

Recommend Dealer

Other Employees Tagged: Mikell Johnson

Aug 10, 2026 -

Santa Cruz Toyota responded

We are sorry that you were less than satisfied with your visit. We strive to provide 5-star service to each customer, and we would like to speak with you to address any issues. At your convenience, please reach out. Thank you! - Simon Bachir, General Manager, simonb@santacruztoyota.com

August 03, 2026

Dealership Rating

Employee Rating

Excellent customer service and extremely efficient service time from dropoff to pickup. Mike was very responsive and knowledgeable. service time from dropoff to pickup. Mike was very responsive and knowledgeable. More

by Bari.nazario

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

Aug 03, 2026 -

Santa Cruz Toyota responded

It’s rewarding to hear the service on your Toyota Corolla iM felt efficient from dropoff to pickup. Knowing that Mikell’s responsiveness and expertise enhanced your visit means a lot to our team.

August 01, 2026

Dealership Rating

Employee Rating

I brought my car in for a message that came up on my dash, regarding the 'high power consumption partial limit on AC heater operation'. The service team ran the message for codes; nothing came up. My 12 dash, regarding the 'high power consumption partial limit on AC heater operation'. The service team ran the message for codes; nothing came up. My 12v battery was never tested. It now has been tested and needs to be replaced. Very disappointed with the service More

by Katie35cullen

Verified Customer

Recommend Dealer

Other Employees Tagged: Mikell Johnson

Aug 03, 2026 -

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

July 24, 2026

Dealership Rating

Employee Rating

I have found all employees to be very helpful and courteous. Of course, ALL prices EVERYWHERE are way to dear! courteous. Of course, ALL prices EVERYWHERE are way to dear! More

by stephendgouge

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lea Clarke, Jeff Wallace

Jul 27, 2026 -

Santa Cruz Toyota responded

Thank you, Stephen, for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! All of us at Santa Cruz Toyota are glad to have you as a customer.

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