Mikell Johnson
Mikell Johnson at Santa Cruz Toyota

Mikell Johnson

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

Contact Me
4.8
58 Reviews

Family man who likes fishing , camping , and just spending time with my family / & friends. oh and occasionally you might find me on the open road on my Harley...

Dealership Experience

19 yrs, 2 mos

Industry Experience

44 yrs, 2 mos

Languages Spoken

English English

4.8

58 Reviews

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58 Reviews of Mikell Johnson

July 24, 2026

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Employee Rating

I have found all employees to be very helpful and courteous. Of course, ALL prices EVERYWHERE are way to dear! More

by stephendgouge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lea Clarke, Jeff Wallace

Jul 27, 2026

Santa Cruz Toyota responded

Thank you, Stephen, for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! All of us at Santa Cruz Toyota are glad to have you as a customer.

July 23, 2026

Dealership Rating
Employee Rating

On time/knowledgeable/efficient/clean/covid aware/helpful/friendly 'I'll be back'! / Love my Tundra / good hours of operation / staff quick to respond / good phone staff More

by leeallansanders
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Jul 23, 2026

Santa Cruz Toyota responded

We’re happy that Mikell and our team delivered prompt, knowledgeable, and friendly service while keeping everything clean and safe. It’s great to hear our hours and responsive phone staff met your needs. Enjoy your Tundra and we look forward to your next visit.

July 15, 2026

Dealership Rating
Employee Rating

Great experience . I'm very happy. I'm very satisfied and impressed with the services and all the people working in Toyota. More

by nor_cordova
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Jul 15, 2026

Santa Cruz Toyota responded

We’re glad you enjoyed your Toyota RAV4 service visit and found our team supportive. Mikell is pleased to know everything went smoothly. Thank you for your kind review.

July 15, 2026

Dealership Rating
Employee Rating

Mikell is always friendly and helpful. He’s my go to service advisor when I bring my Tacoma in for service! More

by SC Pilot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2026

Santa Cruz Toyota responded

Reading your review brightened our day. We’re glad Mikell’s friendly, helpful approach keeps your Tacoma running smoothly. Thank you for trusting us with your service needs and we look forward to your next visit.

July 11, 2026

Dealership Rating
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The service and convenience of Toyota Santa Cruz is undeniable. From making an appointment to quick attention upon arrival, to follow through, it was smooth. My favorite feature is the availability to More

by becadams5678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Norton

Jul 11, 2026

Santa Cruz Toyota responded

Thank you for noting how seamless the appointment process and follow-up were, especially with weekend service. We’re happy we could make maintenance convenient for your Hyundai. We appreciate you sharing your feedback.

July 09, 2026

Dealership Rating
Employee Rating

I always am treated with respect and everyone is professional. The good coffee and pastries in the mornings are something I appreciate each time I am there. It usually a quiet place to read while I More

by asmallcircle
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Jul 09, 2026

Santa Cruz Toyota responded

We’re pleased that our team’s respectful and professional service has made your RAV4 visits enjoyable. It’s wonderful to know you appreciate the morning coffee, pastries, and the clean, quiet waiting area. Mikell will share your suggestion about bringing back the car wash with everyone.

June 21, 2026

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Employee Rating

The service representative really went above and beyond in suggesting the best options for me at my 30,000 mile check More

by kali.m.campbell
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Jun 21, 2026

Santa Cruz Toyota responded

It’s wonderful to hear Mikell could guide you through the best options for your Camry’s 30,000-mile check. Thank you for trusting our team with your Toyota’s care. We look forward to supporting you on your next visit.

June 17, 2026

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Employee Rating

Mikell was very nice & helpful, the work was done quickly, & the waiting room was pleasant. More

by kristine.louise.g
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Jun 17, 2026

Santa Cruz Toyota responded

Thank you for the 5-stars! We will see you next time.

June 13, 2026

Dealership Rating
Employee Rating

Easy, quick, great customer service Informed of what services were needed beforehand and you ca opt out of what you don't want More

by jenng1515
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Jun 13, 2026

Santa Cruz Toyota responded

It’s great to hear that servicing your Toyota RAV4 Hybrid was efficient and that you felt fully informed. Mikell is pleased the option to decline services you didn’t need was clear and helpful. Thank you for the 5-star review!

June 13, 2026

Dealership Rating
Employee Rating

They're very professional, and they took care of me Well, I've always had a good experience with Toyota Service so they were up to par again More

by russellbrad2
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Jun 13, 2026

Santa Cruz Toyota responded

Glad to know our Toyota team delivered the professional care you expect. Mikell is thrilled that you’ve had consistently positive experiences with our service. We appreciate your loyalty and look forward to assisting with your vehicle again.

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