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Lea Clarke

Overview Reviews (56) Inventory (234)

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Lea Clarke

Lea Clarke | Page 2

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

I have 20 years of automotive experience. Needs based recommendations, non- aggressive sales approach and empathy are my strong points. I live in the Santa Cruz mountains with my family. We will often be seen enjoying our local restaurants and beaches.

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4.8

56 Reviews

Overview Reviews (56) Inventory (234)

Dealership Experience

3 yrs, 6 mos

Specialties & Trainings

In-vehicle technology

4.8

56 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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56 Reviews of Lea Clarke

June 23, 2026

Dealership Rating

Employee Rating

Was not informed that car was ready. Lied about checkups not performed Tag was not changed Lied about checkups not performed Tag was not changed More

by araro3000

Verified Customer

Recommend Dealer

Other Employees Tagged: Lea Clarke

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Jun 24, 2026 -

Santa Cruz Toyota responded

We appreciate you sharing this with us. We strive to provide our customers with 5-star service, and we would like to speak with you to correct any issues. Please reach out at your earliest convenience. - Simon Bachir, General Manager, simonb@santacruztoyota.com

June 13, 2026

Dealership Rating

Employee Rating

Both Lea and the tech (whose name I wish I remembered) worked diligently and with kindness to figure out what was happening with my car and were able to solve the issue. worked diligently and with kindness to figure out what was happening with my car and were able to solve the issue. More

by sarah90

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lea Clarke

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Jun 13, 2026 -

Santa Cruz Toyota responded

It’s wonderful to hear that Lea and our technician worked diligently and kindly to diagnose and fix your Toyota Camry. We appreciate you taking the time to share your experience. We look forward to helping you again.

May 27, 2026

Dealership Rating

Employee Rating

Good service You charge too much for alignments You should have a cheaper price if you don’t have to adjust the tears. should have a cheaper price if you don’t have to adjust the tears. More

by Ron Maysenhalder

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

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May 28, 2026 -

Santa Cruz Toyota responded

Thank you for the great review and your business! Our team truly enjoyed having you here, and we wish you all the best. See you next time!

May 27, 2026

Dealership Rating

Employee Rating

Lea was good. Drivers were good. All issues resolved. Text alerts worked well. Appreciated the good service Drivers were good. All issues resolved. Text alerts worked well. Appreciated the good service More

by stevos2000

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lea Clarke

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May 27, 2026 -

Santa Cruz Toyota responded

We appreciate you sharing your experience. Lea and our drivers were glad to help get your Prius running smoothly, and we’re happy the text alerts kept you informed. Thank you for trusting us with your Toyota service.

May 27, 2026

Dealership Rating

Employee Rating

They are always very honest about how long it will take, the waiting area is very nice but it is also nice to have the shuttle option! the waiting area is very nice but it is also nice to have the shuttle option! More

by kbaosborn

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lea Clarke

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May 27, 2026 -

Santa Cruz Toyota responded

Thank you so much for the great review and your busienss! Our team enjoyed having you here, and we wish you many happy and safe miles. See you next time!

May 26, 2026

Dealership Rating

Employee Rating

Fast service, excellent customer service from every single interaction with employees. Took time to explain details. single interaction with employees. Took time to explain details. More

by letydiaz1027

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lea Clarke

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May 26, 2026 -

Santa Cruz Toyota responded

Thank you for sharing your feedback about the service on your Lexus IS 250. Lea and our team are thrilled the process was quick and that every interaction included clear explanations. We hope to welcome you back for any future needs.

May 17, 2026

Dealership Rating

Employee Rating

Everything flowed perfectly. Satisfied with the car service. My questions were answered with patience. I am grateful for shuttle system. The drivers were also excellent. Satisfied with the car service. My questions were answered with patience. I am grateful for shuttle system. The drivers were also excellent. More

by qrubalcava

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lea Clarke

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May 17, 2026 -

Santa Cruz Toyota responded

It’s wonderful to hear your Lexus ES 350 service went smoothly and that our shuttle system and drivers met your needs. Lea appreciates that our team answered your questions patiently. Thank you for sharing your experience.

May 07, 2026

Dealership Rating

Employee Rating

Service was quick and explained to me. I will definitely return as needed. I have a recall on my car but part was not available. Will call when part is in. I will definitely return as needed. I have a recall on my car but part was not available. Will call when part is in. More

by Jalsel120

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 08, 2026 -

Santa Cruz Toyota responded

Thank you so much for taking the time to share this! See you next time.

May 07, 2026

Dealership Rating

Employee Rating

Lea did an excellent job. I hope to get her as an agent again . I hope to get her as an agent again . More

by thebaymac

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lea Clarke

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May 07, 2026 -

Santa Cruz Toyota responded

Thank you for the five-star rating. We’re glad Lea provided excellent service for your Toyota Corolla Hybrid and look forward to assisting you with her again.

May 07, 2026

Dealership Rating

Employee Rating

They desperately need to hire more women, and communicate much more while work is in progress much more while work is in progress More

by goodgollymissmolly19

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Giselle Aviles, Hunter Jacob, Tim Mundt

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May 11, 2026 -

Santa Cruz Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

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