I'd give Lea a 100 if I could.
The service department needs to give her a promotion and a raise. Extremely professional, prompt, and knowledgeable about all aspects of Toyota care,
The service department needs to give her a promotion and a raise. Extremely professional, prompt, and knowledgeable about all aspects of Toyota care, Service, OEM upgrades and even nuanced car guy or gal concerns. Lea was great and I'd expect that level of customer service out of her counterparts there too. What wasn't cool (not Lea's fault but probably someone else's) was I paid 2700 dollars for service and I got my truck back covered in bird xxxx..... I would've appreciated a quick hose down no special treatment but I didn't expect to get it back covered in massive bird doo doo from the windshield to the rear of the camper. The guy at the parts counter was nice too, forgot his name but I geeked out with him over the new tundras
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by Saidayyad123
Verified Customer
Verified Customer
Other Employees Tagged:
Lea Clarke
Jul 24, 2026 -
Santa Cruz Toyota responded
Thank you so much for the great review! Our team truly enjoyed having you here, and we wish you many happy and safe miles. See you next time!
I was kept updated by Lea while I waited.
Time estimate was accurate. Popcorn was good
Time estimate was accurate. Popcorn was good
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by dfn1
Verified Customer
Verified Customer
Other Employees Tagged:
Lea Clarke
Jul 24, 2026 -
Santa Cruz Toyota responded
We appreciate the five stars and your business! See you next time.
Love this place as they will work with you & budget-more
lending options than most.
lending options than most.
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by Lynne Sinclair
Verified Customer
Verified Customer
Service Price Transparency
Jul 23, 2026 -
Santa Cruz Toyota responded
It’s wonderful to hear that our flexible payment options fit your budget while servicing your Toyota Corolla Cross. We’re glad we could offer more lending choices than most. Thanks for the five-star rating and we look forward to helping you again.
Had axels replaced.
Service told me new axles were no longer available from Toyota, but when I checked with the parts department the parts are still available and I orde
Service told me new axles were no longer available from Toyota, but when I checked with the parts department the parts are still available and I ordered them myself.
Tech left grease smudge on door fabric.
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by Eric
Verified Customer
Verified Customer
Service Price Transparency
Jul 14, 2026 -
Santa Cruz Toyota responded
Our team aims to provide 5-star service to every customer, and we are sorry that you left feeling less than satisfied. We would like to speak with you so we can properly address this situation. Please reach out at your earliest convenience. - Simon Bachir, General Manager, simonb@santacruztoyota.com
Friendly I'll take my car there because it's the best
deal. And it's fast No
deal. And it's fast No
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by forthedows
Verified Customer
Verified Customer
Other Employees Tagged:
Lea Clarke
Jul 04, 2026 -
Santa Cruz Toyota responded
Thank you for highlighting the friendly and fast service you received from Lea for your Toyota RAV4. We’re glad our pricing met your expectations and look forward to your next visit.
Lea and the man who greeted me at drive-in are courteous
and efficient. Lea kept in touch and service was quick and restricted to necessities.
and efficient. Lea kept in touch and service was quick and restricted to necessities.
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by nbrokaw
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2026 -
Santa Cruz Toyota responded
Lea’s frequent updates and our drive-in greeting made the visit both courteous and efficient. We’re pleased your Prius c maintenance was completed swiftly and focused solely on necessary work. Thank you for trusting us with your Toyota service.
Always on time, courteous and friendly.
Respond thoroughly to my questions. Ask me if I need anything else.
Respond thoroughly to my questions. Ask me if I need anything else.
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by mtustin
Verified Customer
Verified Customer
Other Employees Tagged:
Lea Clarke
Jun 25, 2026 -
Santa Cruz Toyota responded
It’s wonderful to hear our team provided timely, friendly, and thorough service for your Toyota. Lea appreciates your feedback and looks forward to assisting you again.
Was not informed that car was ready.
Lied about checkups not performed Tag was not changed
Lied about checkups not performed Tag was not changed
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by araro3000
Verified Customer
Verified Customer
Other Employees Tagged:
Lea Clarke
Jun 24, 2026 -
Santa Cruz Toyota responded
We appreciate you sharing this with us. We strive to provide our customers with 5-star service, and we would like to speak with you to correct any issues. Please reach out at your earliest convenience. - Simon Bachir, General Manager, simonb@santacruztoyota.com
Both Lea and the tech (whose name I wish I remembered)
worked diligently and with kindness to figure out what was happening with my car and were able to solve the issue.
worked diligently and with kindness to figure out what was happening with my car and were able to solve the issue.
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by sarah90
Verified Customer
Verified Customer
Other Employees Tagged:
Lea Clarke
Jun 13, 2026 -
Santa Cruz Toyota responded
It’s wonderful to hear that Lea and our technician worked diligently and kindly to diagnose and fix your Toyota Camry. We appreciate you taking the time to share your experience. We look forward to helping you again.
Good service You charge too much for alignments You
should have a cheaper price if you don’t have to adjust the tears.
should have a cheaper price if you don’t have to adjust the tears.
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by Ron Maysenhalder
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2026 -
Santa Cruz Toyota responded
Thank you for the great review and your business! Our team truly enjoyed having you here, and we wish you all the best. See you next time!