Lee Clanton | Page 30

An inquiry was made last Sunday night. By mid-morning Monday, I had an e-mail from Rick Dike, Sales Manager at Five Star in North Richland Hills. Rick and I communicated via text and e-mails as I was ou Monday, I had an e-mail from Rick Dike, Sales Manager at Five Star in North Richland Hills. Rick and I communicated via text and e-mails as I was out of town on a business trip. By Tuesday morning, Rick had set aside the vehicle I described, a Lariat 4X4 with the EcoBoost engine, given me the pricing and then waited for me to get back in town. This morning (Friday), my wife and I made our way to Five Star, a 70 mile trip, and the real amazement began. Rick Dike was there waiting for us and handed us off to Lee Clanton, the Guru of SYNC! Lee showed us the vehicle and demonstrated the SYNC capabilities. We were introduced to Bob Little, our Business Manager, and proceeded through the most painless paperwork session we've ever encountered! After the paperwork was done, Rick and Terry Rich were waiting for us. What an experience! Those are real people and they treated us like real people! Lee gave us an intense course on the SYNC system which, in and of itself, is amazing. He even called us on our way home, as a test, to determine if we knew how to use the system. More

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Five Star Ford has taken the dread out of car shopping for me. My recent purchase of a new Expedition was my second Expedition purchase from Five Star and I can't imagine that (1) I will ever drive ANYTHI for me. My recent purchase of a new Expedition was my second Expedition purchase from Five Star and I can't imagine that (1) I will ever drive ANYTHING but a Ford and (2) that I will ever shop anywhere other than Five Star Ford. I had an appt. with Terry and Rick and both were waiting for me (if they weren't, they sure made me think they were!) and we went right to work. They presented a number of options but never pressured me. I am thrilled with the vehicle and pleased with the experience...which was relatively fast and totally painless. (I am also grateful that the dealership has a class on the SYNC system because it is way smarter than I am.) I am delighted to give the guys at Five Star Ford FIVE BIG STARS! Karen Dublin, Texas More

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We liked Lee. We got a recommendation to use him as our salesman and that was very helpful. We did not like the way Ford/Fivestar handled our trade-in situation. In 2004 they sold us a flawed engine th salesman and that was very helpful. We did not like the way Ford/Fivestar handled our trade-in situation. In 2004 they sold us a flawed engine that has proven problems, which should have been corrected by recall or notice and then when we go to buy a new Ford F250 you offered us zero- literally $0, for our trade-in. That smells. You sell "value and highest resale" but that is just BS. That diesel should go 300,000 miles without the problems we had and Ford just figured it was our problem and offered us $0 at trade-in when we're buying a new one! The only reason we stayed with Ford instead of buying the Chevy/GMC 2500 or the Ram 2500 was the bed size was bigger - 6'10" (wall to gate) and we needed that. More

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The buying experience I had at 5 Star Ford in NRH was great. Rick Dike was very helpful in finding the exact truck I wanted. He had my trade-in appraised and offered me a very fair price on it. From s great. Rick Dike was very helpful in finding the exact truck I wanted. He had my trade-in appraised and offered me a very fair price on it. From start to finish he did everything he possibly could do to make sure I was happy with the transaction. Rick got me in and out of the dealership quickly so I could get back to work . I will definitely be back to see Rick when I need another vehicle for my wife, sons etc. Lee Clanton was also very helpful in explaining the sync system in my new F-150. He is an expert on it and he made me comfortable with how it worked before I left the dealership. Thanks again for making my buying experience a fantastic one. More

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Excellent professional staff. Service was exceptional. Financing was handled quickly. The price was fair and based on the invoice which was greatly appreciated. Lee handled the delivery personally and was Financing was handled quickly. The price was fair and based on the invoice which was greatly appreciated. Lee handled the delivery personally and was extremely patient with all our questions regarding operation of the new vehicle and all it's technology. More

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Lee provided "world class" customer support. I will highly recommend him to anyone who is looking to purchase a Ford product. An outstanding experience overall. will highly recommend him to anyone who is looking to purchase a Ford product. An outstanding experience overall. More

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Rick Dike helped me find the perfect truck on the lot. I had very specific requirements which were far exceeded with the discounts Rick helped me get I could afford everything I wanted and then some. Lee w had very specific requirements which were far exceeded with the discounts Rick helped me get I could afford everything I wanted and then some. Lee was extremely helpful in teaching me how to use the Sync system in my truck and Kenny was very helpful and kept everything simple and to the point in financing my new vehicle. More

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Working with the team at Five Star Ford was awesome, they made purchasing a new ford fusion hassle free and easy. Rick,Daniel, and Lee were amazing they went above and beyond my expectations to make buying a made purchasing a new ford fusion hassle free and easy. Rick,Daniel, and Lee were amazing they went above and beyond my expectations to make buying a new car as pleasant as possible. I will definately buy another vehicle from Five Star Ford and Rick Dike! Thank You all for everything, I Love My New Ford!! More

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My expereince with the Five Star Ford family was both pleasant and productive. They were straight up on my trade in and worked with me on financing. Lee Clanton was very informative and honest with wha pleasant and productive. They were straight up on my trade in and worked with me on financing. Lee Clanton was very informative and honest with what I wanted to accomplish. I have had many Ford vehicles in the past, so I already know the quality & value that I have obtained. I would highly recommend Five Star Ford for your next vehicle purchase. You will not be dissappointed. More

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Lee Clanton at Five Star Ford ranked high in every category. The price was by far the best by several dollars. I had a great buying experience because I was able to to build and pick the automobile category. The price was by far the best by several dollars. I had a great buying experience because I was able to to build and pick the automobile I wanted. Every person at Five Star Ford has been exceptionaly courteous and nice. I am extremely pleased with the build quality of my new Mustang. Every person I came in contact at Five Star Ford displayed a high level of quality and pride at the job they were assigned. Finally, the customer service at Five Star Ford is second to none. Once you enter the lot, you are treated with a high degree of respect and given exceptional attention regardless of the vehicle you purchase. Every customer is important at Five Star Ford. I enjoyed the "zero pressure" sales technique that Lee displayed. Most, if not all, car salesmen would probably say I am a very difficult and picky customer (I am), regardless, Lee treated me with respect and gave me exactly the service and product I desired. Thank you for a job well done. More

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