Lee Grubbs | Page 18

Painless Tony was very friendly and professional. He listened to our needs and took the time to help find us the Beemer that was perfect for our family and ou Tony was very friendly and professional. He listened to our needs and took the time to help find us the Beemer that was perfect for our family and our budget. More

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EXCELLENT!! Service Department Experience Customer for LIFE! I'm writing this review because it very deserving. I'm the proud mother of twin daughters that recently graduated from ASU. Their reward was to get I'm writing this review because it very deserving. I'm the proud mother of twin daughters that recently graduated from ASU. Their reward was to get TWO new cars. We stumbled on Certified Benz and Beamers on our way to another car dealer. The minute we entered the building the atmosphere was perfect and we were treated with the utmost respect. I've never been to a car dealership where the owner greets you and genuinely cares. Bottom line my girls were approved for TWO cars one each of course. Since then the service has not changed. The service department...what can I say...have been OVER caring. I live in CA and just knowing they're not being taken advantage of , gives me peace of mind. When Travis was promoted we had the pleasure of dealing with ISAAC MOY in the service dept....WOW! He's so professional and clearly loves what he does.It's a no brainer about this company if you want EXCELLENT sales /service or just advice about QUALITY cars....NO PRESSURE....Certified Benz and Beamer is the VERY BEST!! More

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excellent team! gary gordon and the rest of the team (sales. finance, transportation) were a pleasure to work with. the entire deal was handled seamlessly from momen gary gordon and the rest of the team (sales. finance, transportation) were a pleasure to work with. the entire deal was handled seamlessly from moment of inquiry to delivery of the vehicle. when our x5 arrived in austin we were thrilled. THANK YOU! More

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"Great experience with no sales pressure " I went searching online and came across CBB which advertised a potenial truck that I was looking for in which I went the same day to see it. The sa I went searching online and came across CBB which advertised a potenial truck that I was looking for in which I went the same day to see it. The sales man, Travis Walters was very cordial as well as helpful and knowlegdeable. I'm glad that I bought my 2011 Ford Ranger truck, it runs great. Thanks for your great service. I highly recommend the company to anyone considering the purchase of their next automobile. More

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Fixed the issues my car had The issues my car had were fixed after speaking with the staff. I would recommend this service department in the future for Mercedes needs.. I am glad The issues my car had were fixed after speaking with the staff. I would recommend this service department in the future for Mercedes needs.. I am glad my car is back to running. More

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No Hassle Buying - WYSIWYG The professional staff at CBB personify true customer service. Dennis, the sales team member was awesome, he patiently answered ALL of my questions a The professional staff at CBB personify true customer service. Dennis, the sales team member was awesome, he patiently answered ALL of my questions and helped my select the perfect car - he went above and beyond to make things fast and simple for me. I would definitely recommend others to check out this dealership when they are ready to shop and buy their next luxury car. More

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My Car Buying Experience In my case, salesman initially sent too many emails, which was a complete turn-off for me. But I was willing to give them a chance because they had a In my case, salesman initially sent too many emails, which was a complete turn-off for me. But I was willing to give them a chance because they had a vehicle I wanted at the right price. Once I got there, salesman was very apologetic and I was willing to give him a chance. I was pleasantly surprised after they appraised my trade-in vehicle. Because they had a vehicle that I was very interested in, at a decent price, and arranging for no money down financing. Within 24 hours of driving off with the vehicle I noticed some conditions which I felt were wrong with the vehicle. I had to escalate my complaint(s) up the organizational chain until they landed on the General Manager's desk. In the end CBB took care of my complaint(s) and repaired the vehicle to my satisfaction. Now I am very happy with the vehicle. I would recommend CBB if you are in the market for a used vehicle. More

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Thank you to Tony Decesare, Peter Williams, Lee Grubbs, Tracy Weaver and Tony Lombardo. These folks work hard to earn your trust and business. The overall expe to Tony Decesare, Peter Williams, Lee Grubbs, Tracy Weaver and Tony Lombardo. These folks work hard to earn your trust and business. The overall experience has been good. My customer satisfaction level is extremely high as this dealership has backed their committment and warranty. More

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Nice cars, nice sales rep I found a great car, and Jamie was great to work with, however my car was sold to me with completely bald rear tires, which I noticed just prior to pu I found a great car, and Jamie was great to work with, however my car was sold to me with completely bald rear tires, which I noticed just prior to purchase. A manager (Lee) offered to sell them to me at dealer cost but in my opinion (and many dealer's) a car should never leave a lot with bald tires, especially on the rear, as it is hazardous. I wouldn't have even test drove it in that condition if I had noticed it right away! The dealership claims they offer a "low-pressure" and "no-haggle" experienced based on the fact they sell "fair market value" priced cars, and I agree they're pretty fair prices, however they WILL low-ball you tremendously on your trade-in. When Jamie was unavailable, Rich was no help whatsoever and wasted over an hour of our weekend, until a manager (Peter, who was patient and knowledgeable) stepped in. Tracey in finance was nice, but I had to keep calling her to get an update on the financing process, and had to slip in the obligatory arbitration clause and its opportunity to give up your legal rights (more and more standard at every dealership) CAVEAT EMPTOR. Really the best parts of this mostly status-quo used car buying experience was, again, Jamie, our sales rep, and the car itself. Jamie actually WAS no-pressure, friendly, took his time showing us recommendations based on what we were looking for, and followed up with us afterward. For those reasons alone would I recommend this dealership, because it's *always* a pain buying any car, no matter how they make it sound. Although I have to admit it was a bit more pleasant than most. I have edited this review to soften it after I have found the staff to continue to work with me to ensure my satisfaction, even after I drove my car off the lot, so I would have to call this dealership above average in most regards. More

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Great Experience I never thought I would buy a used car over the internet, without seeing it in person. But I just did and it was great - From the beginning Bobby was I never thought I would buy a used car over the internet, without seeing it in person. But I just did and it was great - From the beginning Bobby was clear and quick to respond - before, and, more important, after the deal was made. He answered all my requests and made the deal very easy. More

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