Lenny Demarco | Page 3

GREAT SERVICE ADVISOR TOP NOTCH, WOULD RECOMEND SERVICE DEPT TO ALL MY FRIENDS. GREAT PRICES AND GREAT SERVICE DEPT TO ALL MY FRIENDS. GREAT PRICES AND GREAT SERVICE More

by mchango63 Verified Customer Verified Customer

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I have been with Dick Norris ever since they opened this dealership. The Norris family and their extended family (meaning the employees) have always been honest and friendly . They keep you informed of what dealership. The Norris family and their extended family (meaning the employees) have always been honest and friendly . They keep you informed of what they are doing in the service dept. I just traded in my 2002 GMC envoy with 237000+ miles on it and it was still in good running condition and NO rust. It never need any oil added between changes in all that time. I attribute that to good service by them.. I don't think there is a better place to do business then Dick Norris Thank you for 30 years of a good relationship Richard Zagrodnik More

by rangerzig Verified Customer Verified Customer

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Pleasant and helpful service staff. Did not have to wait long for car to be finished and ready to pick up. long for car to be finished and ready to pick up. More

by teishak Verified Customer Verified Customer

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I thought a 5 star rating says it all . Lenny De Marco was his usual congenial , and very helpful service agent . Sorry , don't have any additional to say . was his usual congenial , and very helpful service agent . Sorry , don't have any additional to say . More

by darby3005 Verified Customer Verified Customer

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Your batteries no good 3 batteries in 5 years 42 month ,lasts 24 months $50.00 you charge , when free replacement. its not free Also I cannot bring battery in and do it myself ,lasts 24 months $50.00 you charge , when free replacement. its not free Also I cannot bring battery in and do it myself More

by scalzidaniel Verified Customer Verified Customer

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although my association with this dealership has been more than 20 years, they have never failed to be friendly, professional and helpful resulting with always satisfactory results more than 20 years, they have never failed to be friendly, professional and helpful resulting with always satisfactory results More

by jay3823 Verified Customer Verified Customer

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I had and great experience with Lenny and the rest of the staff. They were able to diagnose and fix the problem very quickly. Thank you staff. They were able to diagnose and fix the problem very quickly. Thank you More

by Norm M Verified Customer Verified Customer

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My new to me 2015 Yukon XL needed struts, the all weather mats installed and a new left tail light in addition to the 2 new keys I was owed from the purchase. I was able to drop it off first thing and pick mats installed and a new left tail light in addition to the 2 new keys I was owed from the purchase. I was able to drop it off first thing and pick it up the next day. I was offered (but did not need) a drop off within the area. It was a quick and easy event and the service went as scheduled. The only issue I saw was the all-weather mats didn't have the little clips quite right. To be fair I have not brought it up to the dealer as I have needed the vehicle since I had the service performed. Thank you to Lenny for being a very easy going and easy to work with Service Advisor. More

by Jaytee Verified Customer Verified Customer

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Had a knock censor replaced which was but they never told me what was causing the noise and the vehicle still runs just as bad. me what was causing the noise and the vehicle still runs just as bad. More

by MBRANDON7311189 Verified Customer Verified Customer

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After waiting about 3 hours for a 97,500 service the service team informed me I needed rear brake pads and a brake fluid flush as well as connectors for the front stabilizers. After giving the go ahead service team informed me I needed rear brake pads and a brake fluid flush as well as connectors for the front stabilizers. After giving the go ahead and a substantial upcharge, I left feeling good about the repairs/service. A week later the brakes are squealing very loud continuously and there is a distinct burning rubber smell. It's obviously an indication of bad service. The vehicle has problems that were non-existent when I took it to Dick Norris More

by gregcgc Verified Customer Verified Customer

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