Lenny Farnam | Page 132

Excellent service! Got my oil changed and vehicle looked over in a fast timely manner. Everyone who I encountered was pleasant and helpful. I enjoy bringing my car in. I only miss the free coffee haha, but over in a fast timely manner. Everyone who I encountered was pleasant and helpful. I enjoy bringing my car in. I only miss the free coffee haha, but I understand why that isn't there at this time. More

by FLYINGJMPV Verified Customer Verified Customer

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I dropped off a fleet car approximately 1/22/21 for a review on the battery, the charging system, and review on the alignment as the car was pulling to one side. I never heard anything until I actually c review on the battery, the charging system, and review on the alignment as the car was pulling to one side. I never heard anything until I actually called nearly a month later. I did get busy and granted should have called earlier, but I would have thought the dealer would have the responsibility to call themselves. The only reason why I'm giving this 2 stars instead of 1 star is because the service tech (I believe it was Lenny?) that took the call and handled the situation was courtesy and professional about looking into why the car sat for so long and had no follow up phone calls. I'm a reasonable person and understand things happen, but not hearing anything is really inexcusable. More

by TIMOTHY.SIDOTI Verified Customer Verified Customer

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I went in for a NYS inspection and oil change. It took almost 2 hours and they didn't even inspect my car.And wanted to have me spend 1000 dollars on 4 new tires. Took the car to my friends shop and ended almost 2 hours and they didn't even inspect my car.And wanted to have me spend 1000 dollars on 4 new tires. Took the car to my friends shop and ended up paying 500.This is not the 1st bad thing that has happened to me there. More

by BRIAN.BEACH Verified Customer Verified Customer

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Well organized service department. Good and careful response to need for social distancing. Washed my car for free, which brightened my day, especially in winter! response to need for social distancing. Washed my car for free, which brightened my day, especially in winter! More

by MBUTLER11 Verified Customer Verified Customer

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Lenny always helps me out, he is a good man. Great to work with and he has been working on his Spanish from what I hear :) work with and he has been working on his Spanish from what I hear :) More

by BLESSINGS.CAFE Verified Customer Verified Customer

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I went to DePaula ford for service for my wife's explorer.Lenny was very helpfull as always.while I was there l bought a new F 250. explorer.Lenny was very helpfull as always.while I was there l bought a new F 250. More

by JIMW6026 Verified Customer Verified Customer

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I come in to this dealership for both of my Mazda vehicles and I always get professional service and great customer service. I work with either Lenny or Crystal every time. vehicles and I always get professional service and great customer service. I work with either Lenny or Crystal every time. More

by crobilla Verified Customer Verified Customer

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My Nissan was taken in and taken care of in a timely manner. Lenny very pleasant and caring and made sure I was taken care of. manner. Lenny very pleasant and caring and made sure I was taken care of. More

by BSUE12345 Verified Customer Verified Customer

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Lenny and Josh were very good to deal with. Your surveys are very frustrating to have to deal with because you insist on all these other words that I don't need in order to submit it. If that is the case I are very frustrating to have to deal with because you insist on all these other words that I don't need in order to submit it. If that is the case I will NOT do another one. More

by CBRADT001 Verified Customer Verified Customer

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Hello. I brought my vehicle in to be serviced at DePaula Ford. Service representative Lenny Farnam helped make my vehicle service experience a pleasant one. Lenny listened to what I was saying and asking, p Ford. Service representative Lenny Farnam helped make my vehicle service experience a pleasant one. Lenny listened to what I was saying and asking, provided good feedback, and ensured my vehicle received the service it needed, without trying to sell me anything extra. It’s because of Lenny’s professionalism that I will return when my vehicle needs servicing again. Thank you. More

by LCROE133 Verified Customer Verified Customer

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