Lenny Farnam | Page 133

Depaula Ford Mazda has their act together, all positive all the time. Management- sales - service - parts - finance. Clean work environment all throughout the facility, people trying to do their best. I’ve all the time. Management- sales - service - parts - finance. Clean work environment all throughout the facility, people trying to do their best. I’ve been in many dealerships, Depaula Group is one of the best. More

by usgtroy Verified Customer Verified Customer

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About a week after an oil change, I noticed a slow oil leak. I drove to your service department 7/26/21 about 1:00 PM without an appointment. Your service department was very busy, yet Lenny agreed to hav leak. I drove to your service department 7/26/21 about 1:00 PM without an appointment. Your service department was very busy, yet Lenny agreed to have it checked out. The problem was diagnosed and fixed within an hour. I am very grateful to all participants. Thank you. More

by JoeM Verified Customer Verified Customer

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Happy with the service but 1 hour and 45 minutes for and oil change and car inspection on a 2 year car is not acceptable and I had an appointment oil change and car inspection on a 2 year car is not acceptable and I had an appointment More

by DEB17 Verified Customer Verified Customer

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I had an appt for an oil change. My car was brought in quickly, service was very efficient and I was on my way in under one hour. Wonderful experience!! quickly, service was very efficient and I was on my way in under one hour. Wonderful experience!! More

by jhopper1 Verified Customer Verified Customer

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Would have given it a 5⭐️ But the person inspecting my car did not put auto lights back on and I got pulled over for no lights the next night. car did not put auto lights back on and I got pulled over for no lights the next night. More

by sdicarlo30 Verified Customer Verified Customer

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Very quick and friendly service. Lenny was open to hearing my concerns and addressed every one before leaving. I wasn't locked in the waiting room for too long (about an hour and a half). The atmosphe hearing my concerns and addressed every one before leaving. I wasn't locked in the waiting room for too long (about an hour and a half). The atmosphere was good. Just an overall good experience. More

by KHOLZRPI Verified Customer Verified Customer

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Lenny Farnham has been my service advisor for many years, through multiple vehicles, and he has been consistently excellent. I appreciate the videos of the car’s underside/brakes/etc, and I am very satisfied through multiple vehicles, and he has been consistently excellent. I appreciate the videos of the car’s underside/brakes/etc, and I am very satisfied with the service provided to the car. More

by Mary C. Verified Customer Verified Customer

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Easy to make a service appointment. Said my inspection, oill change and tire rotation would take 1.5 hours and that's how long it took Lenny was great as usual. oill change and tire rotation would take 1.5 hours and that's how long it took Lenny was great as usual. More

by MHOROWIT Verified Customer Verified Customer

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All service at Albany NY DePaula Ford: Excellent customer service provided as always by the Ford service department. Advisor, Lenny Farnam, is always making sure I and my car are taken care of so professiona service provided as always by the Ford service department. Advisor, Lenny Farnam, is always making sure I and my car are taken care of so professionally and with respect. He is so caring, loyal and responsible to the customer and to DePaula Ford! Also, Justin Dwyer, Service Manager is outstanding in his position with the his customers and staff!!! Please take care of both of them to cherish on your team! And mechanics, Kevin, Nick and Jeremy who provided my service were wonderful! Thank you for all your hard work through this still difficult period of the COVID pandemic. Keep plugging as things will improve for everyone. Eve Rosen Orange and DePaula Ford loyal customer, Albany NY More

by EVEROSEN Verified Customer Verified Customer

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Lenny is a great service manager and the work done is always great and price is comparable to other dealers I've been to, Have to wait longer for an appointment than it use to be but otherwise great always great and price is comparable to other dealers I've been to, Have to wait longer for an appointment than it use to be but otherwise great More

by lcamara Verified Customer Verified Customer

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