Lenny Farnam | Page 40

This dealership and its people continue to impress and go above and beyond. Lenny was stupendous. Due to a schedule change of mine I showed up over an hour early for my 1000 appointment. They were very bu above and beyond. Lenny was stupendous. Due to a schedule change of mine I showed up over an hour early for my 1000 appointment. They were very busy and he told me that I may be there for at least 2 hours. He ended up working my truck into the flow and my service was completed and I was out before 1000. This is the kind of service I have enjoyed every time I have shown up. I give DePaula Ford my highest recommendation. Trust me! More

by sclouth952 Verified Customer Verified Customer

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The service department took quite a long time to fix the problem although up to this point it was a good job problem although up to this point it was a good job More

by APTATERS Verified Customer Verified Customer

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Service cost at Depaula has become absurd. I was quoted $6400 for a new water pump and tires. This is ridiculous. A slap in the face. I might as well buy a new car… I’ve been going to Depaula/ I was quoted $6400 for a new water pump and tires. This is ridiculous. A slap in the face. I might as well buy a new car… I’ve been going to Depaula/Orange Ford for 30 years, bought numerous cars there, but will no longer be returning there for vehicles or service. Prices there are just insane. And no one cares. Prices just keep going up. Used to be able to go there, get service, and not worry about having to take out a loan or pay two months salary for a car repair. Despicable. I plan to tell everyone I know to avoid DePaul Ford for service. Complete ripoff. More

by Sirjamesrl Verified Customer Verified Customer

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Excellent service. My car runs smoothly and efficiently. Friendly staff and timely work. Highly recommend. My car runs smoothly and efficiently. Friendly staff and timely work. Highly recommend. More

by jenn.mckeown16 Verified Customer Verified Customer

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The service department is awesome Lenny always goes the extra mile for customer service. They are always polite and courteous despite how busy they are. They Patiently explain what the issue is on your extra mile for customer service. They are always polite and courteous despite how busy they are. They Patiently explain what the issue is on your vehicle and how to fix it. More

by JM131 Verified Customer Verified Customer

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The DePaula Ford team is simply the best! Great service, honesty, and all you can ask for in a dealership. Great service, honesty, and all you can ask for in a dealership. More

by joshuamklein Verified Customer Verified Customer

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Luis was very professional. lookforward to your finished service centehopefully you put in a car wash for servicer lookforward to your finished service centehopefully you put in a car wash for servicer More

by MATAAZTK Verified Customer Verified Customer

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Last month I had a devastating to me event happen in that my transmission blew and I found myself without a car. From the beginning of my day at Depaula’s of hearing that my 10 year old car could either b my transmission blew and I found myself without a car. From the beginning of my day at Depaula’s of hearing that my 10 year old car could either be fixed at great cost or traded in, to me driving off at the end of the next day in a leased hybrid Escape, I can save every person whom I dealt with was cheerful and genuinely wanted to help me. Luis in the Service Dept is always my first go to person. He gets my car to where it needs to be. I apologize but I think it was Troy(?) in the Service Dept who arranged a rental car for me to have for 2 days until I could make a decision about what to do with my car and what came next. Then came Justin Dwyer who helped with the buy out of the old car. Then I spent with Glen Cummings who patiently answered all of my questions about leasing a car with/without option to buy, reviewed vehicles available for choice and basically spent hours with me till I could make a decision. He also said to me, “Call me if you have any problems so I can take care of it.” I knew I was in good hands. Then came Laurie who explained the financial aspect of Leasing a car. And last but not least Gavin patiently sat in the SUV with me and reviewed the console, hooked my cell to the phone, etc. All of these people mentioned I cannot thank enough for their kindness and expertise in their area. More

by Connie Barbrt Verified Customer Verified Customer

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ok Did well with the ongoing construction of the service area and the rest of the dealership. Parking was in short supply but was delt with well. area and the rest of the dealership. Parking was in short supply but was delt with well. More

by PetePiroha Verified Customer Verified Customer

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Lenny was absolutely amazing as usual. He took his time and explaining what the issues were with my vehicle. He did not rush. He explained it in a way that I could understand. He was very He took his time and explaining what the issues were with my vehicle. He did not rush. He explained it in a way that I could understand. He was very kind And you can tell that he is an expert in his field. More

by adouglas777 Verified Customer Verified Customer

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