Lenny Farnam | Page 67

After a service misunderstanding. Lenny Farnam not only remembered the incident and myself but went out of his way to correct the issue. Both he and Crystal Blackman professionalism was outstanding. Not on remembered the incident and myself but went out of his way to correct the issue. Both he and Crystal Blackman professionalism was outstanding. Not only were they both efficient and professional in resolving the issue they each exhibited a rare personal and human side which is so lacking in interacting with customers. They are indeed assets to DePaula but also would be to any organization. Nice Job! See you both soon. DL More

by EB2050 Verified Customer Verified Customer

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My wife and I have purchased about 4 vehicles from this dealership over the past 20 years. We have dealt with Mr Lenny Farnam for a majority of those years. Mr Farnam has rendered great customer service dealership over the past 20 years. We have dealt with Mr Lenny Farnam for a majority of those years. Mr Farnam has rendered great customer service over the years. More

by ETHORPE1 Verified Customer Verified Customer

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Very pleasant experience from my salesman to the manager to the general sales manager. It may have been the easiest quickest deal ive ever done to the general sales manager. It may have been the easiest quickest deal ive ever done More

by JIMZALLOGA Verified Customer Verified Customer

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Excellent service! Got my oil changed and vehicle looked over in a fast timely manner. Everyone who I encountered was pleasant and helpful. I enjoy bringing my car in. I only miss the free coffee haha, but over in a fast timely manner. Everyone who I encountered was pleasant and helpful. I enjoy bringing my car in. I only miss the free coffee haha, but I understand why that isn't there at this time. More

by FLYINGJMPV Verified Customer Verified Customer

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I dropped off a fleet car approximately 1/22/21 for a review on the battery, the charging system, and review on the alignment as the car was pulling to one side. I never heard anything until I actually c review on the battery, the charging system, and review on the alignment as the car was pulling to one side. I never heard anything until I actually called nearly a month later. I did get busy and granted should have called earlier, but I would have thought the dealer would have the responsibility to call themselves. The only reason why I'm giving this 2 stars instead of 1 star is because the service tech (I believe it was Lenny?) that took the call and handled the situation was courtesy and professional about looking into why the car sat for so long and had no follow up phone calls. I'm a reasonable person and understand things happen, but not hearing anything is really inexcusable. More

by TIMOTHY.SIDOTI Verified Customer Verified Customer

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I went in for a NYS inspection and oil change. It took almost 2 hours and they didn't even inspect my car.And wanted to have me spend 1000 dollars on 4 new tires. Took the car to my friends shop and ended almost 2 hours and they didn't even inspect my car.And wanted to have me spend 1000 dollars on 4 new tires. Took the car to my friends shop and ended up paying 500.This is not the 1st bad thing that has happened to me there. More

by BRIAN.BEACH Verified Customer Verified Customer

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Well organized service department. Good and careful response to need for social distancing. Washed my car for free, which brightened my day, especially in winter! response to need for social distancing. Washed my car for free, which brightened my day, especially in winter! More

by MBUTLER11 Verified Customer Verified Customer

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Lenny always helps me out, he is a good man. Great to work with and he has been working on his Spanish from what I hear :) work with and he has been working on his Spanish from what I hear :) More

by BLESSINGS.CAFE Verified Customer Verified Customer

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I went to DePaula ford for service for my wife's explorer.Lenny was very helpfull as always.while I was there l bought a new F 250. explorer.Lenny was very helpfull as always.while I was there l bought a new F 250. More

by JIMW6026 Verified Customer Verified Customer

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I come in to this dealership for both of my Mazda vehicles and I always get professional service and great customer service. I work with either Lenny or Crystal every time. vehicles and I always get professional service and great customer service. I work with either Lenny or Crystal every time. More

by crobilla Verified Customer Verified Customer

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