Lenny Farnam
Lenny Farnam at DePaula Ford

Lenny Farnam | Page 9

Service Advisor

DePaula Ford

799 Central Ave
Albany, NY 12206

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4.9
1,338 Reviews
4.9

1,338 Reviews

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1338 Reviews of Lenny Farnam

March 01, 2026

Dealership Rating
Employee Rating

Everything went well at my recent visit. Lenny is great: knowledgeable, thorough, helpful, and communicative. The new waiting room is very nice. Great job DePaula! More

by dw5543610
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

March 01, 2026

Dealership Rating
Employee Rating

Chance and Lenny always take care of me. Detailing issues, fixes, delays or expeditions. Thanks to them, a completely broken AC, heater, and grill cover malfunction was ordered and repaired More

by Brian Kennally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chance Guild , Howard Pettel

March 01, 2026

Dealership Rating
Employee Rating

The service department was exceptional! Friendly, efficient and work done in a timely manner. Chance was friendly and helpful checking my car in. Definitely will be back and recommend to o More

by JMCGIVERN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chance Guild, Jason Keville

March 01, 2026

Dealership Rating
Employee Rating

Quick response upon arrival. Check in was thorough and estimated wait time was accurate. Enjoyed fresh brewed coffee! More

by mcahill2736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chance Guild, Jason Keville

February 28, 2026

Dealership Rating
Employee Rating

Lenny kept me informed and explained everything well So that I remain informed with information More

by MLASHMET2
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

February 28, 2026

Dealership Rating
Employee Rating

I trust Lenny's advice on the Explorer. He's friendly, knowledgeable, and responsive. Service at DePaula means Service with Lenny. More

by josesegovia72613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 27, 2026

Dealership Rating
Employee Rating

Friendly and expert service. Consistently goes above and beyond to be helpful and accommodating. Friendly and expert service. Lenny and his team consistently go above and beyond More

by bryanjterry1
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

February 26, 2026

Dealership Rating
Employee Rating

Good service department, Had 28 years of great service with my 1998 Ford Ranger Truck. More

by dave.whiteley41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

February 26, 2026

Dealership Rating
Employee Rating

Chance, Lenny, and Jason are always happy to help. They have good product knowledge and are good communicators, providing updates and explanations as needed. More

by Rhonda Bambrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chance Guild, Jason Keville

February 25, 2026

Dealership Rating
Employee Rating

Always friendly, professional, polite and helpful - especially Lenny Farnam who goes out of his way to keep me informed. Great new waiting area if I have to wait. More

by JERICERUTTI
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

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