Leo Kwan

Great customer service at empire Toyota of Huntington! Leo Kwan and Justin khan made it easy to return and take on a new lease in under an hour.

Helpful 0

Report | Print

I can’t say enough about how helpful Empire Toyota has been in helping us acquire a new lease deal on our 2021 Toyota Highlander. Claribel Duran was so helpful in assisting us with the deal that we were looking for and she explained all the features of the car thoroughly with us. Leo Kwan was most helpful In securing the deal for us. Not only did both of them go over the top to accommodate us, Leo also told me to come back anytime to get the car detailed again since it was a little snowy at the time of pickup. They are excellent and I will recommend them to all my friends and family. Will definitely return for any future dealings with Toyota.

Helpful 0

Report | Print

Completely different attitude in this dealer, everybody is friendly cordial and informative. I definitely recommend going to Empire of Huntington and ask for Cesar. They answered all my questions and made things very easy for me

Helpful 0

Report | Print

After bouncing around between dealerships, and feeling pretty frustrated that I couldn't get into the Rav4 I wanted, I walked in to Empire Toyota and was met with such enthusiasm and proffesionalism. Jaime Coppiano the salesman was so outgoing, friendly, and made me feel very comfortable after learning that I had been completely frustrated with other dealerships. Leo Kwan the used cars manager took the time to explain to me some of the processes of the dealership, he met me with professionalism, and it was the experience of dealing with those two team members that made me come back to purchase the car. I hadn't found that anywhere else. Javier the finance manager gave me a good rate, and in just over four hours Jaime handed me the keys to my dream car. Thank you so much Empire.

Helpful 0

Report | Print

"Thank you for your help. You treated us fairly and were..."

- SMERCED00 Verified Customer

Thank you for your help. You treated us fairly and were transparent with costs. I appreciate the honesty and the communication. Would definitely recommend Az to my friends and family! An overall great experience!

Helpful 0

Report | Print

"Leo Kwan is a literal wizard. William in service is a..."

- BENWIGLER Verified Customer

Leo Kwan is a literal wizard. William in service is a repair ninja. This is a great car dealership - Leo took me through the process of buying and maintaining a beautiful new Rav4 Prime and made it totally painless. Buy with confidence!

Helpful 0

Report | Print

"Empire Toyota of Huntington is the first car dealership..."

- BENWIGLER Verified Customer

Empire Toyota of Huntington is the first car dealership in 20 years that was SO excellent to work with that I actually feel a sense of loyalty. In particular, Leo Kwan went WAY above and beyond to make my wife Bridget and I feel welcome in the showroom. If we hadn't met Leo, we likely would have never made our purchase. Leo is like a Jedi Knight of car dealership management and it was probably the single best customer experience in my life. William Bonilla in the service department was also AMAZING. A true gentleman, service expert, and went above and beyond to give my new car the very best start it could possibly have. I am beyond grateful for everyone at Empire Toyota for making the experience of buying and servicing a new car SO positive.

Helpful 0

Report | Print

Cesar Sandoval: He is very friendly He is very very Helpful and He is Excellent sale Person He have great Personality He make as feel at Home we Really appreciate have wonderful everything thank you 🙏🙏❤❤

Helpful 0

Report | Print

Hi Leo, As far as a service rating, Gracie was an absolute pleasure, easy to deal with and very accommodating. The day we picked up the car, Edwin was very busy-it being the end of the month my dad and I both were understanding. Since going home with the car, both my dad and I have tried to reach him. My dad through email and myself by phone. My dad had no response. I spoke with him once by phone regarding both the EZ pass as well as the previous lease payment issue. He assured me he’d check the service department the following morning about the EZ pass and call me first thing- I never heard from him. I tried him numerous times over a week period and left numerous messages. Never a reply until you confirmed you had it to my dad earlier today. He also said he’d contact accounting and get some confirmation about the previous lease and let my dad or I know. Also never contacted either of us. This conversation was 3 weeks ago. We appreciate you finally resolving both the issues, but not a good feeling to feel like once the car is sold you can’t get a call back. Appreciate your help, Hollie Linden

Helpful 0

Report | Print

I had a great experience with everyone I met there; Claribel and Leo were a great help with ordering the car I was looking for!

Helpful 0

Report | Print