"They took my car right in. Changed oil, rotated tires,..."
They took my car right in. Changed oil, rotated tires, washed car vacuumed great job. Unfortunately I did have to return to have the maintenance warning reset!
"The gentleman that I dealt with in the service department..."
The gentleman that I dealt with in the service department on two occasions now was not very nice or helpful. I do not get the feeling that this dealership cares about getting my business.
"Speedy, efficient care every time! Good service and..."
Speedy, efficient care every time! Good service and friendly service. Would highly recommend the sales department as well as the speedy service department. My next car will still be a Nissan!
"Thank you Maus Nissan for having Leo as a service..."
Thank you Maus Nissan for having Leo as a service advisor. During these difficult times, it can be trying to spend a significant amount of money to keep your car running efficiently. Leo exceeded my expectations to accommodate me in getting the needed servicing for my car in the most judicious manner possible. Kudos to Maus Nissan for having Leo as an employee.
"I just want to start of saying that this review is only..."
I just want to start of saying that this review is only for the fact it took so long, everyone was friendly and kind. It took 2hrs to get an oil change when there was no line for service. I arrived 40min early thinking it might be busy due to having to schedule an appointment for 1:40pm at 11am. When I arrived there was no line for service and I was the only car there. Don't get why it took so long when the dealership was empty.
"Great customer service thanks to Leo Rizo and Brandon..."
Great customer service thanks to Leo Rizo and Brandon Cruz. Brought my vehicle in for service and was greeted warmly by these gentlemen. The whole service experience is well executed and fast. Thanks!!
"Brought my 2008 Infiniti QX56 for a TPMS service and oil..."
Brought my 2008 Infiniti QX56 for a TPMS service and oil change, greatly satisfied with the service. Will be back for more service in the future.
"As a Nissan owner for 20 years, I was a customer of..."
- Nissan owner for 20 years
As a Nissan owner for 20 years, I was a customer of Ferman Nissan. I purchased a vehicle there and took my Nissans there for service and always had good experiences. The dealership is now Maus Nissan of North Tampa and they have lost any trust that remained for me as a former customer.
The last time I took my vehicle in for service, there were a few items marked as needing attention, most of which I had them complete at that time. I was a bit annoyed that they had put synthetic oil in my car without even asking but decided to give them another chance.
I took my vehicle in last week for an oil change and specifically asked my service advisor, Leo, to check the cabin filter, air filter, and a possible issue with the a/c that would have been under warranty. I was prepared to put in a new cabin filter and air filter and possibly do some other things if they had been recommended. I dropped my vehicle off and went home, receiving a call about 1.5 hours later saying my vehicle was all ready. I asked if they had checked everything because I was surprised that they hadn't recommended doing some of the work they had recommended doing last time. I was told that sometimes when they see that things had been recommended in the past, they didn't actually check those items and just marked them "green" on the form. I said "So you didn't actually inspect my vehicle? I think I need a new cabin filter and air filter." Leo informed me that checking the cabin filter required pulling out the glove box but that he'd ask if they had actually looked at it or not. A few seconds later he said that yes, they had inspected it and it was fine.
I picked up my vehicle around closing time and when I got home and looked at the paperwork, every single thing had been marked "green" on the inspection. Even things that had been marked "yellow" or "red" on my last visit were "green". This tells me that they didn't actually inspect my vehicle and they lied to me. I have no idea what actually needs work on my vehicle because they didn't do their job.
I have zero trust in this service department or dealership. I will not buy or sell any vehicles here nor bring my vehicle back for service.
I will also note that despite having signs posted on their doors, I only saw two employees following covid health and safety protocols and wearing masks. This disregard and lack of consideration for their customers made me feel very unsafe there.
"I was at the dealer on Saturday, doing a service to my..."
I was at the dealer on Saturday, doing a service to my truck. The service is excellent and the assistance Leo Rizo (service advisor) is 5 ***** I like to be able to trust whoever follows up on my car and not worry about it. Leo knows what to do and I always go out very pleased
"Great Service ! Fast , professional, and pleasant...."
Great Service ! Fast , professional, and pleasant. ...........Had oil change, rotated tires, change air filter. Wait time good. Front of Car vacuum. Price was reasonable. Over all great experience
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