Leonard Buzzelle | Page 5

This is a long story - started with the sales person not responding after my $1,000 deposit was placed. Then our credit information was "lost" - turns out the info was not lost but the dealer could not look responding after my $1,000 deposit was placed. Then our credit information was "lost" - turns out the info was not lost but the dealer could not look up the data even with the reference number sent to us by American Honda Finance and given to them. Then we set a delivery date, sold our current car - like gone out of my garage, then Honda issued a stop sale / delivery order so we needed to delay delivery due over a week due to a faulty cable installed at the factory. At pick up, the body trim was not attached in some places and attached poorly and most others. Hopkins Honda issued “we owe” at the time of ourchase. Then Hopkins Honda called and told me they have no idea why I was coming in or what time. When I went in for my “We Owe” the folks at Hopkins Honda were NOT happy to see me. Long story but it ended up they replace two missing from the factory clips but told me, after looking at two used Passports, one heavily used, that the trim on my 100 mile Passport was within “Honda Spec”. The same tech tried to tell me the rear passenger side door was supposed to be misaligned as it is engineered that way for less wind noise… xx! The driver side door was flush. He then went and got some tools and proceeded to whack my 100 mile Passport with a hammer in the customer drop off area to align the door. I was then yelled at by yet another service advisor that I needed to move my car… I didn't park it there YOU did. The “we owe” team simply walked away from me without another word. No - hey we should try getting the proper clips and reinstall the faulty trim… nope. Nothing. I get calls from the service department looking to respond to my American Honda Survey… I call them right back and leave VM messages. I have never heard back from anyone. I asked for a contact person within American Honda - I was told they would get me a name… they have not. Avoid Hopkins Honda. Take your money somewhere else. More

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They were attentive and provided information about their cars and Leonard was great to work with and his staff was great also. Temi was kind and caring and very passionate about his job and keeping us infor cars and Leonard was great to work with and his staff was great also. Temi was kind and caring and very passionate about his job and keeping us informed. He did not push us and we felt no pressure- but he made sure ALL of our questions were answered. More

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I went in to assess my lease end options. I was fully expecting that I would be buying out my current car due to costs. But Fred and Ryan made me a great offer on my trade and I ended up dr I was fully expecting that I would be buying out my current car due to costs. But Fred and Ryan made me a great offer on my trade and I ended up driving off in a new vehicle that day. More

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Great staff, easy to work with. They accommodated my needs and respected my time. I've purchased 2 vehicles from this dealership and will be back in the future. They accommodated my needs and respected my time. I've purchased 2 vehicles from this dealership and will be back in the future. More

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Gavin Leaver helped me with my recent purchase. He was awesome and got me just what I wanted at the price I asked for. That's why I've been buying cars here a Luther Hopkins Honda for 29 straight He was awesome and got me just what I wanted at the price I asked for. That's why I've been buying cars here a Luther Hopkins Honda for 29 straight years. Many more to come. More

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Everyone was very friendly, I got helped right away, and everything went smoothly. I just felt like they did a thorough job explaining everything and made sure all my questions were answered everything went smoothly. I just felt like they did a thorough job explaining everything and made sure all my questions were answered More

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The whole team at Luther Hopkins Honda was awesome to work with. Mark made sure to walk me through all the features of the new vehicle and it was the smoothest, low pressure experience I have had while b work with. Mark made sure to walk me through all the features of the new vehicle and it was the smoothest, low pressure experience I have had while buying a car. Would definitely recommend checking them out if you are considering purchasing a Honda. More

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I enjoyed working with Andie, she was clear and honest while in search of the car I wanted. She taught me a lot. while in search of the car I wanted. She taught me a lot. More

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Laurentino and everyone at Luther Hopkins Honda were wonderful! Very professional, fast, and pleasant. I will definitely recommend them! wonderful! Very professional, fast, and pleasant. I will definitely recommend them! More

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My husband and I just picked up our new 2023 Honda Pilot a few days ago. We had a terrific experience from the time we ordered the car to the day we picked it up! Our salesman, Glenn Dvergsten, was very a a few days ago. We had a terrific experience from the time we ordered the car to the day we picked it up! Our salesman, Glenn Dvergsten, was very attentive, conscientious, and helpful through the whole process. He kept us informed about when the vehicle was made, and when it would be arriving at the dealer. We especially appreciated the individual attention and help on Saturday when we picked up the car. He gladly went through every detail and helped get us set up with our Apple Car Play and cell phone connections, and he explained every part of the car, especially the new features. We will definitely want to work with him again on our next purchase! More

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