Lesia Matthis | Page 11

Had a wonderful experience great dealership. Would recommend the dealership. Can wait to see the new facility. Lesia was very helpful and informative she made the experience very comfortable with no p recommend the dealership. Can wait to see the new facility. Lesia was very helpful and informative she made the experience very comfortable with no pressure to buy. I leased a HRV and love it. Thank you Lesia!! More

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Amazing in every way!! This was the first time I leased a car on my own and I was worried I would be overwhelmed and that everything would be over my head. I felt totally ta This was the first time I leased a car on my own and I was worried I would be overwhelmed and that everything would be over my head. I felt totally taken care of and that after describing my finances and what needs I had as a single mom with 3 kids, I felt like they had my best interest in mind. They kept me on track when I veered slightly towards something that was a little beyond my reach, pricewise. Overall they made a possibly intimating experience very smooth. And I love my new CRV! Lesia is the best!! More

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Love my new Honda! Lesia made the car buying process really seamless and I felt confident in my decision to buy. She was able to get me in a car that had the features I Lesia made the car buying process really seamless and I felt confident in my decision to buy. She was able to get me in a car that had the features I wanted without trying to oversell me on something I didn't need. Only a few days in my new CR-V and I am in LOVE! More

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Customer kept in mind I had a great experience with Lesia. She made sure that the car I picked would work for me and my budget, and allowed me to take the time to make the I had a great experience with Lesia. She made sure that the car I picked would work for me and my budget, and allowed me to take the time to make the decision. No rushing through any of the process. I feel that Russ Darrow went above and beyond with Honda finance to help me finance a vehicle. I definitely recommend this group to anyone looking for a new Honda. More

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Effortless For someone who had been in the market for a vehicle yet was detesting the entire process, Lesia made if effortless. I have had outstanding sales se For someone who had been in the market for a vehicle yet was detesting the entire process, Lesia made if effortless. I have had outstanding sales service with both of my transactions. Her professional demeanor, knowledge of the vehicles and attention to detail made my experience feel so personal, just like family. I’ve received many compliments on my latest vehicle. Job well done Lesia! You can count on me to recommend you to all my family and friends. I simply can’t praise you enough! Once again, Thank you!! More

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They listened to my needs and delivered. Alesia was great to work with. She listened to my concerns and addressed each one. She wasn't pushy and was always reassuring. I came in with expectat Alesia was great to work with. She listened to my concerns and addressed each one. She wasn't pushy and was always reassuring. I came in with expectations of a new lease price and they eventually agreed. She kept her word and made it happen. She was a pleasure to do business with. More

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Started well but ended poorly. The only good thing I can say about this Russ Darrow Honda location is that the parts department, service, and advisers were the only ones that were h The only good thing I can say about this Russ Darrow Honda location is that the parts department, service, and advisers were the only ones that were helpful. The sales and financing department have failed us and we will never buy another Honda from Russ Darrow ever again. Just over a year ago when we bought our Honda Civic SI I was conned into buying what we thought was the Russ Darrow Platinum package or whatever it's called, that covers the entire car for the life of the car. 1 year later after owning the car I had some issues that I wanted taken care of only to be told that is not what the dealership sold me. Our contract doesn't state that and there's nothing they can do. The only reason my wife and I agreed to buy this SI is because we had negotiated a deal with Lesia Matthis. Really after sitting and waiting for 6 hours it should have been thrown in for the lack of service the dealership provided. Well come to find out the financing department did not write up our contract correctly and now there's nothing they can do. I even asked the financing people at the time what "Simoniz" meant when the contract was being typed up and they told me it was the Russ Darrow highest coverage package that was negotiated our sales person. I trusted this dealership when explaining things back to us before carefully signing everything. Why would we have known any differently since I didn't even know what the Simoniz package was which is why I asked? We were just told it was all part of the Russ Darrow package. Recently we've got nothing but terrible customer service since finding out we weren't covered. The only people that I can ever seem to get a hold of is the service department as the sales and managers won't speak with you if you have a problem. We will be take our business elsewhere going forward along with letting our friends and family know out terrible experience and being conned on our new car. More

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Quick, easy, save Had a great experience with Lesia Matthis Gerald Johnson and George Matthews. All top notch. Easy to work with, new what I was looking for and made i Had a great experience with Lesia Matthis Gerald Johnson and George Matthews. All top notch. Easy to work with, new what I was looking for and made it happen quickly at competitive pricing. Look no further More

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Excellent staff Waited for my oil change and was amazed by all the excellent employees. Staff is friendly, diligent and knowledgeable. Keep up the great work Russ Da Waited for my oil change and was amazed by all the excellent employees. Staff is friendly, diligent and knowledgeable. Keep up the great work Russ Darrow Honda team. More

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Over and beyond to please! I recently leased my third vehicle from Russ Darrow, and I have to say, they went over and beyond my expectation to accommodate . My past experience I recently leased my third vehicle from Russ Darrow, and I have to say, they went over and beyond my expectation to accommodate . My past experiences have always been pleasant, regardless of what I've gone in for. Lesia Matthis has been my sales person for the past 6 yrs., and from day one she's shown a genuine concern when it comes to working with her customers. It's more than just selling a car! The financial Manager, Mr. Johnson, was also a pleasure to work with, making the transaction seem to go very smoothly. Overall my experience was one I'll never forget! More

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