Lesia Matthis | Page 11

They listened to my needs and delivered. Alesia was great to work with. She listened to my concerns and addressed each one. She wasn't pushy and was always reassuring. I came in with expectat Alesia was great to work with. She listened to my concerns and addressed each one. She wasn't pushy and was always reassuring. I came in with expectations of a new lease price and they eventually agreed. She kept her word and made it happen. She was a pleasure to do business with. More

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Started well but ended poorly. The only good thing I can say about this Russ Darrow Honda location is that the parts department, service, and advisers were the only ones that were h The only good thing I can say about this Russ Darrow Honda location is that the parts department, service, and advisers were the only ones that were helpful. The sales and financing department have failed us and we will never buy another Honda from Russ Darrow ever again. Just over a year ago when we bought our Honda Civic SI I was conned into buying what we thought was the Russ Darrow Platinum package or whatever it's called, that covers the entire car for the life of the car. 1 year later after owning the car I had some issues that I wanted taken care of only to be told that is not what the dealership sold me. Our contract doesn't state that and there's nothing they can do. The only reason my wife and I agreed to buy this SI is because we had negotiated a deal with Lesia Matthis. Really after sitting and waiting for 6 hours it should have been thrown in for the lack of service the dealership provided. Well come to find out the financing department did not write up our contract correctly and now there's nothing they can do. I even asked the financing people at the time what "Simoniz" meant when the contract was being typed up and they told me it was the Russ Darrow highest coverage package that was negotiated our sales person. I trusted this dealership when explaining things back to us before carefully signing everything. Why would we have known any differently since I didn't even know what the Simoniz package was which is why I asked? We were just told it was all part of the Russ Darrow package. Recently we've got nothing but terrible customer service since finding out we weren't covered. The only people that I can ever seem to get a hold of is the service department as the sales and managers won't speak with you if you have a problem. We will be take our business elsewhere going forward along with letting our friends and family know out terrible experience and being conned on our new car. More

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Quick, easy, save Had a great experience with Lesia Matthis Gerald Johnson and George Matthews. All top notch. Easy to work with, new what I was looking for and made i Had a great experience with Lesia Matthis Gerald Johnson and George Matthews. All top notch. Easy to work with, new what I was looking for and made it happen quickly at competitive pricing. Look no further More

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Excellent staff Waited for my oil change and was amazed by all the excellent employees. Staff is friendly, diligent and knowledgeable. Keep up the great work Russ Da Waited for my oil change and was amazed by all the excellent employees. Staff is friendly, diligent and knowledgeable. Keep up the great work Russ Darrow Honda team. More

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Over and beyond to please! I recently leased my third vehicle from Russ Darrow, and I have to say, they went over and beyond my expectation to accommodate . My past experience I recently leased my third vehicle from Russ Darrow, and I have to say, they went over and beyond my expectation to accommodate . My past experiences have always been pleasant, regardless of what I've gone in for. Lesia Matthis has been my sales person for the past 6 yrs., and from day one she's shown a genuine concern when it comes to working with her customers. It's more than just selling a car! The financial Manager, Mr. Johnson, was also a pleasure to work with, making the transaction seem to go very smoothly. Overall my experience was one I'll never forget! More

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Excellent Service Lesia and Russ Darrow Honda go above and beyond when it comes to customer service. Lesia took the time on her vacation day to come to the dealership, Lesia and Russ Darrow Honda go above and beyond when it comes to customer service. Lesia took the time on her vacation day to come to the dealership, show me my new vehicle and answer all of my questions. She’s put me in not 1 but 2 vehicles so far and I really enjoy working with her. Shannon was fantastic at finding me a great deal as well and making an otherwise stressful process completely painless. I highly recommend Russ Darrow Honda for your vehicle needs! More

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Lesia Matthis is the Best We have had the best experience working with Lesia Matthis while purchasing two cars this year. She is very in tune to your needs and walks you throug We have had the best experience working with Lesia Matthis while purchasing two cars this year. She is very in tune to your needs and walks you through the process step by step. Our most recent purchase took place while she was on vacation, and she came in to work just to close the deal for us. That’s exceptional customer service. More

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Purchase I purchased a new Honda Pilot from this store and received excellent service from Lesa in sales She thought of things related to my job that I didn’t I purchased a new Honda Pilot from this store and received excellent service from Lesa in sales She thought of things related to my job that I didn’t even think about in order to purchase the right vehicle..Her knowledge of Honda’s is unbelievable!! More

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Great service and efficient! I like the staff, everyone was willing to help and was friendly. They made the process very easy with little waiting. Lesia was great would recommend I like the staff, everyone was willing to help and was friendly. They made the process very easy with little waiting. Lesia was great would recommend going to see her. She worked to get me a good price and made sure I drove away in a nicer car then I came in looking for. More

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Great shopping experience! We went back to Russ Darrow because we liked working with Lesia Matthis so much with our first lease! Lesia knows a lot about all the vehicles they c We went back to Russ Darrow because we liked working with Lesia Matthis so much with our first lease! Lesia knows a lot about all the vehicles they carry and the special features of each. She helped make the process easy to understand and navigate. I highly recommend her and this dealership! More

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