Lesia Morrison | Page 13

I have had good dealings usually, but my last visit was less than savory. I went in for a scheduled oil change and ended up being there almost three hours. I was there almost an hour before my car was ev less than savory. I went in for a scheduled oil change and ended up being there almost three hours. I was there almost an hour before my car was even taken back. The manager finally came out to see about me after almost two hours to which I was informed that a callback maintenance was being performed. Nobody told me ahead of the part being installed. I guess they just assumed I had nothing more to do. Then I had clearly stated that I only wanted an oil change. They did a tire rotation and balance even though I told her no when she asked initially. Then I was charged for the service that I didn't ask for. The guy tried to take the charge off, but only took 10.00 off the bill so I ended up paying over a hundred dollars for a simple oil change. This is NOT an isolated incident. I was complaining about having wasted my only off day that week to a coworker and he told me he had gone through the same thing when he got his oil changed. When asked where he had gone, it was the same dealership. The manager who checked on me was really nice and that was the best part of my experience! More

by MSLUV1000 Verified Customer Verified Customer

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Everyone was so nice. My oil change and tire rotation only took a hour. I was surprised to walk out to a clean car as well. very happy. My oil change and tire rotation only took a hour. I was surprised to walk out to a clean car as well. very happy. More

by CHARLOTTEVANWHY Verified Customer Verified Customer

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Friendly staff, quick service, clean. They dealt with my problem quickly and advised me on what they were doing and future work needed. They dealt with my problem quickly and advised me on what they were doing and future work needed. More

by MARYOBRINK1 Verified Customer Verified Customer

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Easy process. They found the vehicle I wanted and took care of me along the way. They found the vehicle I wanted and took care of me along the way. More

by gatorback_06 Verified Customer Verified Customer

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Great Dealership & Great People - I bring my car to KIA in Conway because it's close. in Conway because it's close. More

by garylesiamorrison Verified Customer Verified Customer

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kia service always does a good job. highly recommend. all staff is always so positive and friendly highly recommend. all staff is always so positive and friendly More

by pambam Verified Customer Verified Customer

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We have always had a wonderful experience with the employees and staff at Crain Kia in Conway. employees and staff at Crain Kia in Conway. More

by CARRDONNA87 Verified Customer Verified Customer

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There was a recall on my trunk latch, well my trunk latch broke and they were able to get me in 3 days later. The process was easy and they took good care of me. I also got an oil change and they washed my c broke and they were able to get me in 3 days later. The process was easy and they took good care of me. I also got an oil change and they washed my car and vacuumed it as well as letting me know what condition my car was in overall. Most places don’t do all that so it was very nice ;) and to top it all off.. i only waited for maybe an hour and a half! More

by alexis flowers Verified Customer Verified Customer

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Crain Kia of Conway service team was amazing they Greeted me with a smile and did everything right the first time! me with a smile and did everything right the first time! More

by MAMA_SHARK_59 Verified Customer Verified Customer

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The Crain Kia Service team was so nice, welcoming, and awesome to be around! They Greeted me with a smile and did everything right the first time! awesome to be around! They Greeted me with a smile and did everything right the first time! More

by MAMA_SHARK_59 Verified Customer Verified Customer

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