Lesia Morrison | Page 3

Excellent service in the service dept. Caleb was a great help. Thank you Darian in Sales for helping fix the problem. Darian was honest and I really calmed my anxieties. My family ha Caleb was a great help. Thank you Darian in Sales for helping fix the problem. Darian was honest and I really calmed my anxieties. My family has been after the honesty that was shown in my direction, we will continue to be customers of Crain Kia in Conway. Thank you ! More

by cupitsl Verified Customer Verified Customer

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Everyone there made my experience an amazing one! Love my Jeep!! Thank you so much Love my Jeep!! Thank you so much More

by sjsmith.ise Verified Customer Verified Customer

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Alicia Trice was great! She gave us a very thorough explanation of our car and was so very helpful and nice to work with!! Best sales professional I've ever had!! She gave us a very thorough explanation of our car and was so very helpful and nice to work with!! Best sales professional I've ever had!! More

by rhester1125 Verified Customer Verified Customer

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Outstanding! The best service experience I have had at any dealership. Cream of the crop! The best! The best service experience I have had at any dealership. Cream of the crop! The best! More

by sse Verified Customer Verified Customer

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Great customer service ! Provide me with everything I needed. Smooth sailing with the financing. Highly recommend Provide me with everything I needed. Smooth sailing with the financing. Highly recommend More

by BERRYRICHARD526 Verified Customer Verified Customer

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Everything up to the sale was fine. My salesman, Lamar, was great. I was happy with the deal. But the service after the sale has been terrible. I traded in my vehicle for the payoff amo My salesman, Lamar, was great. I was happy with the deal. But the service after the sale has been terrible. I traded in my vehicle for the payoff amount. The finance guy, Chad, told me that Crain would just make the payoff for me. So I assumed that I was done with the car I traded in. Crain owned it now. But a week later, the bank I financed my old car through drafted my monthly payment from my bank account like they always do. Crain didn’t pay it off and didn’t inform me that there would be delay in paying it off. So I had a nearly $600 payment taken out that I wasn’t expecting. And because I wasn’t expecting it, I hadn’t moved money into that account to cover it. So I also had a $35 overdraft fee. I tried to contact Chad twice to find out what was going on but couldn’t get a callback. I finally contacted Leisa Morrison and she has been helping. She has kept me updated on getting reimbursed for that payment. But because of extra interest accrued, the reimbursement isn’t going to be as much as the payment that came out of my account for that payment. Add to that the overdraft fee, this is going to cost me about $60 and there has been no offer to add that to the reimbursement payment. On top of that, I was told that they won’t send the reimbursement check until they receive the title from the bank. I see absolutely no reason why I should have to wait for that. I was told it was “policy”. At any rate, for the last couple of weeks I’ve been out over $600 because of Crain Kia of Conway. I believe I’ll get most of that back but I deserve to get all of it. In fact, it never should have happened and there seems to be very little sense of urgency to fix it. More

by JAMIE_GARTMAN Verified Customer Verified Customer

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Thanks to the staff at Crain Kia for making our vehicle buying experience perfect. My wife, daughter, daughters sister in law and myself have all bought vehicles from Crain Kia in the last 6 weeks. They ar buying experience perfect. My wife, daughter, daughters sister in law and myself have all bought vehicles from Crain Kia in the last 6 weeks. They are the best. Special Thanks to Mr. Shawn Gatlin. He really made our experience the best. We all highly recommend Crain Kia. More

by Robby Beene Verified Customer Verified Customer

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The staff is friendly and helpful. They let me know what work will be needed my next oil change also. They let me know what work will be needed my next oil change also. More

by POWELLDEANE06 Verified Customer Verified Customer

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Rusty was straight to the point. Hands down the best salesman I have met. I will refer others Hands down the best salesman I have met. I will refer others More

by AQUINAJONES Verified Customer Verified Customer

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Buying a car for my first time ever was a great experience for me and easy! Thanks to Mr.Willams!!! experience for me and easy! Thanks to Mr.Willams!!! More

by jalondia04 Verified Customer Verified Customer

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