Leslie Altimus | Page 11

Bob is genuine and honest, no pressure just helpful I will be coming back here for everything I need. The signing process was longer than I realized (this is my first new car) but that's not fault of Bo I will be coming back here for everything I need. The signing process was longer than I realized (this is my first new car) but that's not fault of Bob or the others of course. They made it very easy to get through and explained the new features of the car for me. Free car washes will be nice too! More

by curtis14 Verified Customer Verified Customer

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My shopping experience with Honda was great! The sales representative Brandon who helped me was more than accommodating and was very knowledgeable about the car I was test driving. representative Brandon who helped me was more than accommodating and was very knowledgeable about the car I was test driving. More

by dtaylor19705 Verified Customer Verified Customer

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Very satisfied. This is my third Basney Honda CR-V. To date it has been an excellent choice, I highly recommend the car though I miss a back window that opens up for This is my third Basney Honda CR-V. To date it has been an excellent choice, I highly recommend the car though I miss a back window that opens up for functionality and access. More

by dicktrench Verified Customer Verified Customer

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Everyone is always so friendly and nice! We feel very comfortable coming in whether it be for service or getting a new car. You guys have made things so easy for us. comfortable coming in whether it be for service or getting a new car. You guys have made things so easy for us. More

by madamczyk574 Verified Customer Verified Customer

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Best car shopping experience I have ever had! I went online to look at what inventory the dealership had, so when I came in to the dealership they already had the car I was interested in ready for the t online to look at what inventory the dealership had, so when I came in to the dealership they already had the car I was interested in ready for the test drive. Scott Allen was very friendly and approachable throughout the process. He answered al if my questions and was very thorough when going through the car buying process and after when he was showing me everything my car could do. I will most definitely recommend Scott and Basney Honda to all of my friends and family if and when they are in the market for a new car. More

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Scott is a very friendly and helpful guy. He remembered me from a month prior to my purchase while I was first test driving. He was able to help me out to the best of his ability. He cared a lot more for m me from a month prior to my purchase while I was first test driving. He was able to help me out to the best of his ability. He cared a lot more for me and my ideas than for the sale. I would 100% recommend him to anyone. More

by allen441 Verified Customer Verified Customer

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Calculated time wait was good. It was good to have such a thorough check done, I feel better knowing my airbags have been taken care of and felt I was in good hands. It was good to have such a thorough check done, I feel better knowing my airbags have been taken care of and felt I was in good hands. More

by kristyk33 Verified Customer Verified Customer

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Outstanding experience It took four hours, a new salesman and a fantastic manager, Jay Barney to make a deal. I enjoyed every minute of it. I felt like I was treated with It took four hours, a new salesman and a fantastic manager, Jay Barney to make a deal. I enjoyed every minute of it. I felt like I was treated with respect and excellent customer service! There is a reason I keep going back there to get my vehicles and it starts with Jay Barney and ends with the salesman. Looking forward to my next purchase which will happen at Basney More

by klondon15 Verified Customer Verified Customer

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Security Freeze Snafu Overall, I'd say Basney is an excellent dealership. My only problem - and it became significant - was partly my fault for placing a security freeze on Overall, I'd say Basney is an excellent dealership. My only problem - and it became significant - was partly my fault for placing a security freeze on my credit reports. While I had lifted it from Experion, I did not realize it was also in place for TransUnion and Equifax. Thinking Experion was the problem, I spent over an hour on the phone with them trying to lift an already lifted freeze, while Accounting was calling TransUnion getting the "cold" shoulder. When Accounting and I finally discovered our miscommunication, I asked my representative, Scott Allen, if he had the phone #s I could contact to lift the freezes. No, he didn't, and even Accounting had to dig to find them (I've learned that credit bureaus do not freely give out their contact information). So, after all was cleared up with my excellent credit rating, I recommend that every representative have the bureau customer service numbers at their desks. In this day of rampant identity theft, if I'm the first customer who had security freezes on her accounts and forgot about it, I definitely won't be the last. That's a procedural issue that should be addressed. Otherwise, Scott was informative and very helpful, and Ken Bloss did an excellent job of communicating very detailed information. I initially dealt with Leslie on the phone before I went in for my test drive. Unfortunately, she was not available when I showed up for my appt., so Scott was willing to help. I never met Matt Mulstay, but the CR-V was beautiful when I took possession, so someone in Maintenance did a great job. And Chip, I'm sure, is very capable, but we were only introduced to each other so I'm really not one to rate him. Overall, I would definitely recommend Basney to anyone, as long as the customer has checked with all the credit bureaus to lift their security freezes prior to applying for an auto loan at Honda's current very attractive rates. More

by pkmillard1602 Verified Customer Verified Customer

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Great experience! I'm on a very fixed income, they found me a Honda in my price range with only 1500$ down. The whole experience was great no pressure. Roger was super I'm on a very fixed income, they found me a Honda in my price range with only 1500$ down. The whole experience was great no pressure. Roger was super, explained everything with my new HRV perfectly. Thanks Roger. More

by cherylarafalski Verified Customer Verified Customer

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